DoubleTree by Hilton San Francisco Airport - Burlingame

Satisfactory, but not as good as several other hotels in same area.

I would probably use this hotel in the future. I read many mixed reviews about your establishment but my family and myself were extremely satisfied with your property. It was close to our destinations, convieniently located off the 101 fwy and overall enjoyed our stay. Thank you.

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IT HAS A NICE VIEW AND CLOSE FROM THE AIRPORT. FREE SHUTTLE BUS WAS PROVIDED BY HOTEL AND STAFFS WERE FRIENDLY.

Stayed here because we had a very early flight out the next morning from SFO and wanted to be close by, and have a shuttle so we wouldn't have to turn in rental car the next morning. Very convenient. Hotel was clean and staff was professional. Great breakfast buffet. Nice lounge. Would stay here again if needed to be in this area.

If you need an airport hotel (which we did), this one hit the spot. Big, comfortable room...but more importantly, a 24-hour shuttle that runs very often. We didn't wait more than 5 minutes either time. Saw/met a lot of airline workers there. Pretty far from downtown San Fran, but great for the airport and surrounding area.

First room we were had dirty cleaning rags in bathtub, next room was over-perfumed, which gave both of us headaches, and I pushed to get final room which was OK, except it was on 2nd floor right above parking lot where hotel shuttle van and guest short-term parking is located. Continual diesel engine idling, back-up beeper and car-horns (security) did […] not make for a restful night. Lisateave

The guest check-in was rude, short with customers and only slightly helpful. The hotel is old and not well taken care of, not a good representation of Doubletree or Hilton standards. Bed was comfy, but the outdated comforter and stains on the pillow case make you a bit nervous to look below the sheets for fear of finding bed bugs. Bring your socks […] or flip flops as you don't want to walk around this floor barefoot. Lisateave

very nice place to stay, but charged for parking. Not to far from San Francisco, and close to the airport. I would stay there again.

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beds were full size... not queen size... and it was not comfortable to sleep on... did not get any sleep at all...

The room was very clean. Everyone we dealt with in the hotel were very helpful and friendly. The shuttle service driver was nice and funny. We had the same one both times, to and from hotel.

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No free parking and wifi. You pay $18/day for parking and $10/day for wifi.. So sad..

Customer service was great, and pillows were very comfortable!

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The Hilton at Union Square is really nice. Clean room, very comfortable bed. There is a full size Starbuck store inside, which is very convinient for that morning coffee fix. I really liked my stay at the Hilton.

very comfortable, nice, but they charge an awful lot for parking even though you are not in san francisco. only got this hotel because i figured they wouldnt charge for parking.

Needed a place to stay to catch an early flight. They had a free shuttle which was perfect. Place was clean and nice (and you get free cookies!)

Reasonable hotel in the SFO area, but clearly second tier. Internet was awful

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Wanted a good hotel at SFO with free shuttle. Shuttle runs 24 hrs...convenient. Arrived 11:00am and early check-in provided. Love those ChocChip cookies :-) Bellman was great as was desk staff. Free wireless in lobby, but $9.95 day if in room. Good exercise/fitness rooom on 2nd floor. Easy access via SFO and BART to downtown SFO. Enjoyed our one day […] stay..would come back again. Lisateave

Very pleased with staff and location. Did not use restaurant, thought it was too expensive. Surprised that we were charged for parking as there was plenty of room.

No major issues with the hotel; it's one of several reasonable options on Airport Blvd. The one big turn-off was the restaurant. It's just odd. It's way too large and has the decor of a library or sitting room. The service was attentive and the food acceptable, if somewhat overpriced. But between the decor and the lack of other guests dining there, […] it was far too quiet and felt unwelcoming. Skip it and make the trek to Max's; it'll be cheaper and a lot more entertaining. Lisateave

Cleanliness of The hotel is fine. No continental breakfast If you want breakfast you need to pay $ Mandatory parking. Extra 18$ approx No wifi in your room Unless you Pay extra $10/night. Approx Make your own decision if you Decide to stay.

Happy and Enjoyed the stay.

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charged for parking, was not mentioned on the website. stayed outside the city to avoid ridiculous charges such as this. asked for possible upgrade, ended up paying although a small amount didn't feel it was much of an upgrade. TV wasn't working right so we were moved to another room, lost the better view for a lesser view no compensation or "sorry" […] for the freakin inconvenience. checked out next day with a second day charge for parking the car. Previously had stayed down the road from this hotel, was not charged for parking, closer to outside services, restaurants and had a better view upgrade at no charge, will avoid this "hilton" resort.....not....and will stay here again. challenging times for businessess, you'd think they'd offer at least the same amenities as other hotels in the area, or strive to be over the top in offering their guests something others don't ? but hey what do i know? Lisateave

They Charge for parking - $18 a night - upon entering the gated parking area, their bus driver drove right up on our bumper laying on the horn, when the arm raised he jumped forward and the parking arm actually landed on the bus denting it. They staff seemed unconcerned. Here is the List: No Free Parking No TV - like 5 sports channels and 5 news channels. NO […] INTERNET - who even heard of that in today's world - they charge for this as well. No morning coffee or meal offered outside your room No courteous service - the staff just blames everyone else. Mildew in tiled bathroom Need I say more. There are many other hotels in this area, stay somewhere else. Lisateave

I stay here about 10 times a year -- usually on weekends when there are discount rates. This Doubletree is starting to show it's age -- For example, I was surprised that the big leather desk chair in my room was very ripped and torn -- it looked like something you would see in the driveway at someone's garage sale -- gross! I was there for a seminar […] this time, and the meeting room was fine, but the wooden tables in the room were kind of worn out. A few times in t he past I left a note for the manager that the carpets in the elevators looked like they hadn't been vacuumed in a long time. The front desk personnel are always nice and accommodating. The people that serve the brunch don't seem to like their jobs much--probably don't get paid well enough. Parking is kind of stiff, but is competetive with other local hotels. Shuttle runs 3 or 4 times an hour, which is really convenient, so you can go to SFO and take BART subway into the City. Overall, the hotel is quiet at night and has no planes flying over it. Also, there is a 24-hour coffee shop right across the street, so you can walk over to LeAnn's, which is kind of like a Denny's. In spite of the ripped leather chair and the sometimes unvacuumed carpets, I think I will continue to stay at the Doubletree and earn my Hilton Honors points. Lisateave

Good location, reasonable room size, very clean, nice neighborhood. Good for the price, and excellent choice if you are looking for a hotel close to SF and do not care much about the hotel services (restaurants,etc.) One comment - the parking fee is $18, not $10 as stated in the hotels.com

The Hilton hotel where I stayed was delightful! The staff were very courteous and helpful. I loved the way that my bed was arranged, with four fluffy pillows, and nice linen, and very comfortable. The hotel was attractive and comfortable. The staff endeavored to helpful at all times. I definitely would refer any one coming to San Francisco to check […] out this hotel which offers free shuttle service to the hotel, and to the airport. Lisateave

HAVE NO COMPLAINTS. sLEEPED IN TILL 1030. USAELLY GET WOKE UP BEFOR THAT AT OTHER HOTELS.

We chose this hotel for our last night in SFO due to convenience to SFO airport as our flight was early the next morning. And also based on the rating and the cost. We were very pleased with our choice.

Easy access from the airport and easy access to the freeway whether it be north or south. Rooms and the overall property is very clean and the service is excellent. Only downside...too much smoking in the front patio!

Overall the hotel was clean and the staff friendly. The hotel offers a FREE shuttle to and from the airport which allows you ease of connecting to the BART into downtown San Francisco - the shuttle is supposed to run every 15 minutes but was never on time, which means that you need to allow more time if you plan on using this service. WE would stay […] at this hotel again. Lisateave

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This hotel is convenient to airport and staff are friendly. This property should be due for renovation soon. I've had better breakfast at lower end hotels, the internet connection was archaic and NOT FREE. Otherwise I was happy to be close to the airport for my early departure for sure!

The rooms were clean. The hotel was kept up, the staff on the other hand were RUDE.

This was gross!!! Motel 6 has a higher quality of standings then this Double Tree by Hilton. You would think that since they carry the Hilton name there would be a standard each location would have to meet. I would never stay here again and would never suggest it to someone else.

I have to admit that the reviews I read made me a little worried. When we arrived, those worries were completely erased. The check-in process was simple and the staff was pleasant, friendly, and helpful. By the way, the cookies were delicious. We purchased a hotel package that provided 2 weeks of parking as we were headed to Maui. We were given a room […] on the 6th floor and had a great view. The room was exceptionally clean and comfortable. There were 2 downsides. The first: it took a full 5 mins to get hot water to the shower. I thought that less than lukewarm was as good as I was going to get, so I just jumped in. Good thing that I waited til the end of that 5 mins! Got nice and warm. The second: the hallway smelled like old cigarette smoke. This was a nonsmoking section, so I was a bit concerned. Not even a hint of that odor in our room. Nice that they provide a hair dryer and an iron & board. King bed was bigv and comfy with lots of pillows (loved that!). The airport shuttle was on time we got to the airport with lots of time to spare. I definitely recommend this hotel as a great place to stay while traveling. Fantastic all the way around! Lisateave

This was a very nice hotel. It cost less to book my room than a much smaller place across the bridge in Mill Valley and was 10 minutes from the airport. They gave you a warm chocolate chip cookie when you arrive and the beds are very nice. The only thing that was annoying was the $18 (eighteen!) dollar fee for parking a car and the $10 fee to use w […] ifi. Lisateave

Clean room, great service from the lounge and restaurant and the front desk, and even the cleaning staff as we walked by them throughout the day. Breakfast buffet daily, includes juice and coffee. The only bad thing was the parking fee. Everything else made up for it though. would recommend to anyone.

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We really enjoyed our vacation and the hotel was a good place to return to and relax in. Very comfortable, places were easy to get to.

Good place for a rest

the service was nice the staff was very helpful I would recommenf the hotel.