The Boston Park Plaza Hotel - Boston

The room was great but I had a few problems. First of all even though I prebooked and paid for my room the concierge tried to downgrade my room. Lo and behold a room became available after I insisted on speaking to the supervisor. Secondly It would seem that conference logistics put the catering staff(greeting person) under stress and their inability […] to make simple decisions was blantantly apparent and was consequently unpleasant,Not what you would expect given you are a paying customer. Having said that the cleaning staff were accomadating and nice and the room sufficiently comfortable with a king size bed. If all the staff were as nice as the room cleaners it would have been a very pleasant stay. For the price I might look elsewhere in future. Lisateave

Great place, got a great price on a last min reservation. Great location, great restaurant selection in area.

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Staff were friendly. My first room was not cleaned properly, but the substitute room was clean. This hotel is in a great location, but in need of renovation.

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Lobby was pretty. Hotel shows its age. Rooms were small, musty, old. Service was ok. Overall they almost had something but I won't be back

If you want to see what a hotel room looked like back in the day, you should stay here. With all the new boutique hotels popping up throughout the city, I did not expect the room to be so dated. The bathroom had it's original fixtures from the 50's. The only update was the shower head and the curved shower curtain rod. The building is beautiful. The […] lobby was grand. This hotel is very central to the Back Bay, Theatre District and the South End. I'm glad I only had to stay here overnight. Lisateave

Busy hotel with groups. Loud kids in the hall at 11:00PM.

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The location of the hotel is great. Very safe and trendy neighborhood right next to the commons and T station. Others complained about the room being small but for me and my husband it was fine.. Cozy. Bed was very comfortable. However, the one bed suite we were in for the first 3 nights, the toilet paper roll was in a very awkaward location in the […] bathroom. You can barely reach it if you are sitting on the toilet because it was pretty far away. The 4th night we moved into another room with 2 beds, and that room had a defective shower head that wouldn't stay put and came out in streams instead of shower. Other than that, everything was great. Lisateave

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Room is dated. The wondows allow street noise in, sirens and etc.

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We ended up in Boston a day early for the recent Red Sox Yankees series. Already having hotel reservations for our other days there, we reserved a room at the Boston Plaza for Thursday April 19th that morning. Everything about our stay there was great. Had we known ahed of our trip how good this place would be we would have just stayed there all we […] ekend. Lisateave

My stay at the Noston Park Plaza couldn't have been better. The staff were very polite and helpful. It is right on the underground green line train and also handy to Back Bay station. There is plenty to do and see within walking distance. The rooms are spacious and clean. There is a fitness centre but no swimming pool or spa facilities. These can be […] found just outside the hotel. Lisateave

Red Sox Game . Marathon . Bruins at night. Public Garden in full bloom.Another perfect Patriot's Day(even though the Sox lost) at my favorite Boston Hotel.

Stayed for a college visit. Great location and nice suite size for a good price. Bit older hotel but maintained well. Full kitchen was a great positive benefit. Will stay here again.

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Clean room, a bit small....location was near park

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Hotel lobby great. Hall ways and rooms need renovations .two tiny bathrooms that were clean but like a closet size.

The ambiance of the hotel cant be compared, however, in my personal opinion the interactions I've had with the front desk weren't as fluid as i would've liked i feel that the front desk is entirely way too "young" for a hotel of this calibur. The house keeping couldn't have been more helpful. Aside from the front desk my stay at the boston park plaza […] was wonderful. Lisateave

I had an excellent stay at the Boston Park Plaza in Back Bay Boston. The staff was very helpful and accommodating, the restaurants Mccormicks and Schmicks and Pairings were excellent.Would stay again and eat there anytime. The closeness to the outstanding Back Bay neighborhood and Public Gardens and Boston Common with excellent shopping on Newbury Street […] was a lot of fun. The Swan boats returned, the Boston Marathon, and Boston Red Sox were great sports events to take in. Enjoyed every minute of my stay. Lisateave

very happy with everything!

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Stay was great. Would like to see WiFi in rooms for no extra charge.

It was good, however the service in the front desk and the service in the breakfst room in the 15 floor was really bad. Y went to have some breakfast at 9:15 and was practically empty and the employee attention was really bad

Nice hotel and room; comfy bed. Only real complaints are a loud heating/cooling system that runs constantly and 2 service calls (one maintenance and one housekeeping), neither of which I called for but considering one was very late and the other very early I was in my pjs both times and was a little irritated.

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The hotel is at a great location right in the city centre of Boston and close to the Boston Commons, Newburry Street and Copley Square. However, the interior of the hotel as well as the rooms are seriously outdated a major overhaul would be necessary to make this a nice hotel. In addition, I found the rooms were not extremely clean i.d. smelly towels […] (luckily only the first day), dirty bathroom walls and lots of dust around and behind the curtains. Furthermore, the beds in the room were not comfortable and furniture was stained and looked dirty. I do not understand why hotel mangement allows this to happen, I expect that they check the rooms themselves on a regular basis. If it was my hotel I would not have accepted rooms being dirty and furniture looking like it has not been cleaned in ages. Overall conclusion, eventhough at a great location I would not stay in this hotel again! Lisateave

High price for what you get. There was no breakfast and it was very noisy. The bed was good. The place is very good wen you want to be in the center of the city. When you uwe public transport its good to go to. With car its trouble and expensive.

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We've stayed at this hotel 3 times in the past year and have had great experiences all 3 times. The hotel is in a great location, whether you want to walk around to explore or take cabs (which isn't too costly because of where the hotel is located in the city). Beds are big and very comfy, hotel rooms were always clean.

I liked this hotel, very classy comfortable and reasonably priced. However they really should provide free internet or WiFi. They want to charge $12 per night per device !!! I'd rather they up the rate $5 and build in internet.

My only complaint is that the room wasn't what I expected - the "separate sitting area" was in the same open space as the bed.

Classic Boston Hotel in an excellent location - easy walk to the Commons & Public Gardens, the T, and to downtown. Fine room, friendly service.

Picture of room was nothing like description. I wanted a king size bed and bed seem to be a double.I was unable to get guest service and had to call from cellphone to get someone to answer.

The hotel is pretty great. It's located within walking distance to many restaurants and pubs, shopping, the movie theater and a beautiful park. It's the perfect location to explore Boston and shop ;)

I would rate this hotel 5 across the board if not for the fact that on the 14th floor you could still hear people and traffic as if you were right next to the street. Otherwise, the hotel is very nice and clean. The staff is friendly and inviting.

Great hotel overall and very convenient location.

Got great service from Rashawn, the valet parking attendant, who returned my rental car for me. The room was clean and comfortable but noisy. It must have been below some sort of service area with a lot of activity. I only stayed one night, otherwise I would have requested a change.

We stayed here for a couple of nights at the start of our New England road trip. The first sting in the tail is the $46 for valet marking - we stayed somewhere else on our return & paid $28 - so this WAS way over the score for what we should expect to pay. The room was pleasant and comfortable to spend time in. The front desk was always understaffed, […] in my opinion, & if you wanted to speak to anyone there was always quite a wait - I usually just gave up. That said, the guys on the door were always very helpful. The location of this hotel from the underground, Newbury Street & the park was even closer than I had anticipated & was great from this perspective. Lisateave

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The Park Plaza in Boston is centraly located to a lot of tourist activities by foot or taxi. There is always a line of taxi's waiting for your services. Parking on the other hand is not a good situation. Theres is no parking lot for the hotel and valet is $44 a day. The hotel itself is full of history, plus it was georgeous and it was a very pleasant […] stay. Lisateave

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