Best Western The Cromwell - London

Very clean rooms, Great location, but the beds were old and sagged in the middle

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This was our second stay at The Cromwell. Very convenient location. Friendly, accommodating staff. I would recommend this hotel

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The Best Western Cromwell was clean, quiet, comfortable, and very convenient. I have stayed in Knightsbridge a few times & this is my favorite hotel. It is directly accross the street from the Gloucester Road tube station. The gym is small, but clean and modern. The room I had was small and in the basement, but it has been well updated and the bed was […] very comfortable. The staff were friendly and knowledgeable. I highly recommend this hotel Lisateave

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For an overnight business stay it was good. The room was small, but I will take a nice comfy bed over a big room any day for one night. Staff very friendly, will stay here again if I need to be in the area

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Good location for tube, etc. well appointed but no Wi-Fi reception in our room, it only worked in the reaction area. Rooms very small and dark.

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Not unusual for London but the rooms are tiny. Everything is clean and the staff is very helpful and polite. the Breakfast was very good and it's in a great location.

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Clean room, subway close to the Hotel. I have nothing to say negative about this hotel.I would go back.

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Good hotel close to museums, tube and Albert Hall. Small room but clean and perfectly adequate for our two night stay. Good breakfast. Would return.

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Great location, clean room.... I have stayed in a lot of hotels in Europe, and this hotel room was SMALL even by European standards. The room was freezing cold when we arrived and didn't actually feel warm until the next morning even though the heater ran all night. We stayed two nights, and we asked for more towels on the second day and were met with […] reluctance, but other than that the staff was very helpful. Probably wouldn't stay again, as there are better, more inexpensive hotels in the same neighborhood (they were all unavailable on our travel days). Lisateave

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I have stayed at this hotel a few times. The standard room are v small and there are no baths (I requested one but I think there are v few rooms with baths and this makes sense because of the tiny bathrooms). On this occassion my room was very cold, the heating did not work and even with an extra blanket on the bed I was chilly through the night. This […] is shame as the hotel is in a great location for my work, but I would not stay here again. In addition, there is only one lift which takes forever each morning when everyone is using it. On the plus side this hotel has free WiFi which is handy. Lisateave

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hotel bedroom very small, breakfast good, staff extremely helpful and friendly.well placed for natural history museum. RB

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very very small room but ok otherwise

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Great for short stays

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I would like to give a recomendation. Improve the Wi FI Internet

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The hotel is ideally situated very near a tube station with all the local amenities you could wish for. The hotel room was clean, tidy and very well presented, a pleasure in all respects.

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Generally very good hotel, great location. Only disappointment was the advertised Wifi capability in the rooms. I was on the top floor and the signal was so bad could not make a connection. Only place for a really good connection was downstairs in the bar.

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Great staff, very efficient, free wifi. Would stay there again.

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The staff greeted us as we arrived. We came early to drop off our luggage to begin our museum tours. The staff checked to see if a room was already available. We were able to check in extremely early. We were excited to already have a room available! The room was very nice, clean, and affordable. The room was very spacious. We have a four year old, […] and the staff prepared his pull-out bed. He also provided additional towels. We love this hotel! We enjoyed our stay at this location. We have now stayed on two different occasions at this hotel! We will continue to go to the Best Western Cromwell while we enjoy sites of London. Thank you! Lisateave

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Great locale but hotel rooms now look dated, small and needs done up.

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Right next to Gloucester tube station made getting around very convenient! Wifi was weak in the room so required a cable (provided by the front desk). Room service made the bed and changed towels only, which was fine. Really all you need but was frustrating to not get fresh mugs each day. Friendly staff, would stay again!

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Fairly shocked to find I'd been assigned a basement room, but kept an open mind. The room never got warm, as there was a continuous damp draft, the carpet had large bumps underneath, which you trip over when walking on the floor, and several light bulbs were burned out. The room featured curtains over a fake window- basically white-spray-painted glass […] installed into a picture frame, to make one 'feel' as if there was a window. The rest of the hotel is fine, service was friendly, and the location is fantastic as it's right near the Glouster Road tube station. Lisateave

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Hotel room was small,but clever use of the space made it perfectly ok for one person overnight. Great location near to museums, shops, cafes and bars. Perfect position for transport links as 2 minutes from Gloucester Road tube station. Quiet as didnt hear any other guests. Staff friendly and hotel really clean. Would have been perfect except my room […] was ground floor and really cold. It was snowing but the heating just wasn't great and really noisey. Struggled to sleep with it on.The plumbing also meant that I could hear toilets being flushed and people showering in other rooms. Lisateave

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Nice hotel, the staff were friendly and helpful, even if some may have lacked an understanding of the English language. Room was clean, compact and bijou.

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OK as a base, somewhere to sleep. Little other facilities at hotel

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Really comfortable and quiet hotel. Ideally situated for our two destinations (the Royal Albert Hall and Natural History Museum), there are also plenty of facilities literally just across the road and around the corner including the Tube, Waitrose, Starbucks and Burger King. Wireless was a little slow, and not many TV channels available, but these […] weren't essential and attentive staff, a good 'feel' to the place, and cosy rooms made this a hotel we'd more than happily come back to. We even managed to walk there from central London, taking in shops, well known parks and Buckingham Palace! Lisateave

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Great location 1 block from Gloucester Road Tube Station. Clean and comfortable rooms. Great updated bathroom.

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Great location, price, and friendly staff. They held our luggage so we could leave for Winter Wonderland, and return to our booked room later. The room was a family room that was very spacious and clean. Two minute walk to the nearest subway! Great price for such a lovely hotel. We will definitely stay there again!!!

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Good location for walking to appointments; fantastic breakfast; quiet - even if you open a window! For NYC that's a big plus.

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The staff are friendly and helpful. The hotel is soulless. The rooms are TINY.

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I have been to London many times and this was by far THE WORST experience ever. I was initially shown to a room with hair on the sheets, dried blood on a bathroom towel, fingerprints everywhere, and dirty walls. When I complained, I was shown to a new room with little apology; the staff seemed to think I was just being picky. Upon returning the next […] evening, when the outside air was -1 Celsius, I entered my room to find it at 8 degrees! When I reported the problem, I was asked if while I was away, I had left my extra room key in the slot just inside the door. I had not. I was told that someone should have informed me when I checked in to do so in order to have constant heat. When I pointed out that a system which requires a room key for lights (and in this case ALSO heat) in intended to conserve energy, and like most hotels guests take their key with them. I was met with a blank stare. So, at 2:00am, with no maintenance staff on call, I had to wait almost an hour to get the heat back on -- which is why they leave it on all the time. I asked the desk for a an herbal tea to warm me up; I was brought an unwrapped teabag in a bare hand and told to heat some water in my room. This hotel is poorly managed and, as an American, I assure you that it does NOT live up to the standard this U.S. franchise is known for. I urge anyone to consider other options... especially in winter. Lisateave

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The staff was pleasant and the facilities were clean, but the room was uncomfortably tiny.

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Great value for money. Very friendly and efficient staff. Very good location in West London. Good restaurant choices around. Across the street from tube station.

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Excellent friendly staff Great location Affordable With a friend, we stayed in a two twin room. While small, we had ample closet space. Bathroom was adequate size. During the night there was noise from the pipes that would be a problem for someone that is a light sleeper.

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Room was tiny and like a sauna, even with AC on full and windows open.

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The room was small but that is to be expected in London. The bed wasn't overly comfortable (kinda hard) but was clean and we had a private bathroom. The window would not open so we were unable to get fresh air in the room. They said it was a non-smoking room, but there was definitely a "smokey" smell in the air. The staff was extremely friendly and […] helpful. Lisateave

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Ideal for a weekend when you just need a bed for the night. Small room, but clean and comfotable - great shower room. Staff very helpful. We went early to leave our bags but could check into our rooms with no problem and we could leave our bags there the next day. Would stay here again if in hte area. Didn't have breakfast there so can't comment.

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Our stay was only for 1 night. Had it been for longer, I would have had to request a room change. It was clean, it was just the location. Isolated down a corridor and around a corner, I thought it would be perfect (nobody walking past or slamming doors - but I was wrong. It was right next to a staff area and a cleaners cupboard. Also, as it was ground […] floor, there was a decked area outside the room, with a seat directly outside our window. Come morning, with staff change overs and cleaners, that tiny piece of corridor was so busy, with staff members slamming doors etc. I intended to treat myself to a lay in, but couldn't. Apart from that, the room was clean and comfortable (although a tad small), but for a one, possibly 2, night stay I'd definitely recommend this hotel. Lisateave

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Kensington is my favorite part of London so this location was outstanding. The hotel was expensive (it is London). The room and the staff were nice. We were upgraded without request to a garden room. It would be a good room in nicer weather. It was REAL confusing to find the room. In fact we never came to our room the same way twice in two days! It […] involved some up 1/2 stairs, down 1/2 stairs, then up 1/2 stairs since the lift could not service this room. Nevertheless, we enjoyed our stay. Lisateave

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very convenient to tube; very nice neighborhood; quiet if in the back; wifi not working in rooms, and ethernet provided was very short.

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Location of the hotel is excellent. 30 minutes on Piccadilly underground line from Heathrow to Gloucester. Hotel less than 5 minutes from underground. Surrounding area gives lots of options for eating out. Kensington Gardens and Hyde Park are both easy walking distance and for those wanting to go for a run each day, what a fantastic area to run through. […] Rooms not overly large but we spent the whole time being a tourist, hence just need a clean room, comfortable bed and easy access to the tube - the Cromwell definitely offers all this. Lisateave

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I was super impressed with how friendly the hotel staff was especially guest registration. As an ignorant American I booked a Double Room expecting it to be 2 beds but in UK Double means double bed not two beds. Fortunately the nice staff changed it. Thank you

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The location of the hotel was very convenient, right on the bus line and less than a block from the Underground. Hotel is a little old but the service was great.

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The hotel was in a great location. In keeping with European standards, the room was small but comfortable. The halls and elevator were narrow but again very typical for Europe. The place was very clean and tidy. Our only complaint was the wifi. They advertised free wifi but the signal was terrible. It only worked in the reception/lounge area but not […] in the room. Even in the reception area, it worked spottily because their service under-served the demand. Lisateave

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We stayed at the Best Western for 3 nights when visiting London. Good location, very close to the London Underground. Room was small, but clean. TV blurry, but did not care because we were there to sight see. Elevator slow at times, but again just a minor detail. Would stay here again if rate was less expensive.

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The room was ridiculously small... We expected small, but this was SMALL. It was pretty clean. The staff was very friendly

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Very dissapointing. Will never stay at a Best Western again. This quality of a hotel I would expect at half the price. AP.

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