AC Hotel Carlton Madrid by Marriott - Madrid

Great hotel. We used the airporter bus to go from the airport to the train station, then a short, easy 5-10 minute walk to the hotel. We arrived at the hotel around 10:30 AM and they let us into our room.Took a nap, then explored Madrid. The beds are a firmer mattress on an elevated platform, but not uncomfortable. Room was clean, quiet (6th floor) […] and the bath was huge. Watch out, however, where you aim the shower head as the shower door is only a "half door" of glass and you can easily soak the floor outside the shower.Toiletries were included along with a hair dryer that worked just fine for my long hair. There are 3 ATMs for various banks adjacent to the hotel (across a side street), and metro stations both at the train station and one even more convenient only a 2-block walk south of the hotel. There are also lots of small markets and bodegas to buy some snacks or bottled waters (very inexpensive at these markets). The breakfast buffet was excellent. Eggs and various types of ham/bacon, fruit, pastries, coffee, tea and fresh squeezed jiuces. Worth paying a little more for the breakfast included when you book your room ahead. Also, unlike some reviewers, we found the staff very pleasant, although there can be a long trying to check out if you are arriving around 10 AM (as we did) and the staff can be a little harried. Would definitely recommend this hotel to everyone. Lisateave

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nice facility, windows that open, very big room. located close to Renfe station and museums

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The hotel was just as advertised for our needs. It was quick and easy walk from the Atocha train station, and walking distance of the central city park (Parque del Retiro) and into the central part of town -- we walked to Plaza Mayor and Plaza del Sol for dinner. The room was clean and modern, though travellers from the US may find it a little on the […] small side, though not overly so -- our bedroom was about 13x11 feet. We didn't try the breakfast, so we can't comment on that. However, there was a really great bakery/pastry shop about halfway up the street towards the station, on the left as you head from the station to the hotel. My only gripe, and a minor one at that, is that the (free!) WiFi in the lobby was really quite slow. Lisateave

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They got me with the Marriott name in the title - but not up to Marriott standards - very small and noisy rooms (the floors and ceiling must be make of very thin paper! I even heard the sound of a luggage zipper in the room next door!!); elevators made me extremely claustropohic; minimal amenities - no real gym, no real restaurant or bar in the lobby; […] they charge for Wifi in the rooms (free in the lobby); and the TV has only 1 English-speaking channel. Lisateave

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very nice clean well run hotel, well heated was very cold in madrid during our stay. reception staff were very nice and helpfull and spoke good english, julian was really helpful with a trip we had bboked and in making sure our bags had a place to stay after we checked out on are last day, breakfast buffett was of a good standard with a good choice […] of hot and cold food, coffee was good and pleasant place to eat. hotel in a good position for railway station and park, art centres and only a 30 min walk to to city centre, situated on a main road but well insulated from traffic noise, many places to eat in area of hotel inc a really nice little chinese a block away, there is a well stocked supermarket just down the raod and many smaller shops, really enjoyed our stay at this hotel. Lisateave

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The hotel and facilities are great. Only downside is the loud road that has a stoplight with racing traffic all night long. I've stayed on the 4th floor and the 8th floor. The higher up you go, the better.

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Very disappointing experience. The hotel does not deserve more than two stars. To begin with, when we checked in, there was nothing to wash with. After a request for soap, we were give two extra containers of shampoo, and two containers of shower gel, which is not very convenient to wash hands. One of the pillows was smelly, nothing bad, an obnoxious […] perfume most likely, but still very unpleasant to use. But the worst thing was the noise. We could hear people on the floor above walking, people behind the wall using their bathroom, trucks on the street - as though the entire hotel was build of cardboard. And they charge money for using the computers in their "business center". Not recommended. Lisateave

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This hotel was a good price and extremely well kept. I really liked the hotel and room a lot, but there were a couple things that were annoying and would prevent me from giving it a 5 star review. First was the fact the the hotel was listed as providing free wifi. When I got there, I found this was true, but ONLY in the lobby/lounge. If you want WIFI […] in you're room, you need to pay and extra fee. I felt this was an unnecessary annoyance. They also have safes in the room, but it was not at all clear how to use it. It had a large key hole in the front that would certainly imply a large key was needed (which I was not provided). I didn't bother to ask about it since I assumed there was an extra charge for that as well. Usually the room safes I've used have a combination with instructions how to set it. Other than that, a couple small things that I must admit that I knew when I booked it. Breakfast was not included. When I asked about an airport shuttle, I was told that they didn't provide that. Fair enough, but if they don't have a shuttle service, it would have been nice if they provided a list of services that could be hired and perhaps even offered to book it. Lisateave

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Overall good experience for the price. The hotel is well located close to the Prado Museum and the metro. You are at a walking distance of restaurants. Hotel is well kept, modern and overall good service. Great breakfast!

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Good hotel. Just one block from the train station and the airport shuttle. Lots of local bars and restauratns around. Nice clean rooms, a little larger than average size (for Madrid). However, it is 2 metro stops from the historic downtown, or a 15 min walk.

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I discovered the AC hotels on recent trip to Spain. Good quality overall but be warned, no internet access outside of lobby. Cost 18 euros to add to room, which is a major inconvenence when traveling. That said, room while small was well done, very inexpensive, very close to train station (2 blocks) and close to all attractions in madrid (easy walk […] to all major attractions). Unfortunately I also go room in back of hotel next to maid station and was noisy. Not sure if they give this to hotel.com guests or not. Would stay again given cost and location, but sure wish they would add wifi.... Lisateave

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very convenient. service was great.

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The hotel is great! It is very clean and modern and the location is good. It is near the Atocha Renfe station which is where you can catch trains to go to other cities or simply catch the Metro. My wife and I stayed in this hotel for 2 nights during our brief stay in Madrid, we would stay here again. my only real complaint is rather than having 1 king/queen […] bed, they pushed together two twin sized beds. The beds were on wheels on a wood floor. So a few times the beds started rolling apart and my wife almost fell through. The wifi was not very fast but it was free which is apparently is rare in hotels in Europe, so can't complain too much. Lisateave

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This hotel is in a perfect central location easily accessible via Metro. The rooms nicely decorated, quiet, modern, comfortable, stylish. Very helpful and efficient staff.Only drawback is the rather pricey in-room Wifi @ EUR 18 per day but there is free Wifi in the lobby and ground floor areas.Perfect for business and leisure traveler.

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This hotel is conveniently located near the Atocha train station, the Prado and the Reina Sofia museums. The room was comfortable and clean. The beds were firm. Front desk staff was patient, friendly and helpful.

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Very good and not too far to walk to main area. Great value and very modern.

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Well present hotel and accommodation. Only several minutes to Madrid Atocha railway.

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The staff were very pleasant and helpful. The room was clean and comfortable. We chose the hotel due to the close proximity to the train station as we had to take the train the next morning. We were able to walk to the station with our luggage which was great. The area is lively and interesting, lots of places for tapas and people watching. It is located […] on a busy street so it was noisy all night and my husband had trouble sleeping. The price was good for the location. I would stay there again. Lisateave

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Very comfortable hotel with tidy and very clean rooms. Free soft drinks in mini bar which was a good touch. Good location if coming by train, only a 15-20mins walk to city centre

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The hotel is located within walking distanc to the Atocha Station. Staff atr friemdly. Free mini bar is extremely helpful. Well done. We will stay again.

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Great location - walking distance from El Prado, Puerta de Alcala, Puerta del Sol, Plaza Mayor.

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Good location, clean, breakfast is quite OK, good for families, close to main places

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Overall good stay. Hotel is well located to major sights that were on our agenda. Hotel room was clean but while we stayed, they did not sweep the room nor changed the bedsheet once even though we stayed for 4 nights. Upon check in when we asked if our breakfast was included, the lady at the front desk answered yes. well the next day we had to pay 33 […] euro for 2 as it was not included. That we did not appreciate. Besides that, we recommend the hotel Lisateave

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the room was nice, servive very good, staff very helpful. It was very close to the Atocha train station which is a plus if you are taking a high speed train from there but the surrounding area was not the best. It was distant from some of the sites I wanted to see, but the metro was a few blocks away and very easy to use. The only complaint I really […] had is the expense, breakfast is tough to swallow for the cost when you can walk to the corner and get it for less, and the only wifi is in the reception area which also doubles as the bar. Lisateave

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The staff was very helpful and friendly. They even printed my boarding pass when I was having trouble. The lounge area was very comfortable and inviting, especially after a hot, tiring day walking the streets of Madrid.

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Staff were very friendly, location was great for the train as we were travelling to Toledo early the next morning. Room was lovely and very comfortable and great value for money!!

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This was a fabulous hotel and perfect for our needs. The cleanliness, polish, and the efficiency with which the rooms were set up is perfect. Most of the gentlemen working the front desk were fabulous, but one in particular seemed a little put out when we asked for advice around the city. Bartenders and servers were great!

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Very comfortable hotel close to three different metro stops. 15 to 20 minute walk from the heart of the city. 10 minute walk from the famous Prado museum. Excellent location for anyone looking to be away from the crowds and noisy areas of the city. Located on a well lit street that feels safe at all hours of the day and night. Having the Atocha train […] station right down the street is also a bonus. The staff is very pleasant and had no problem holding our luggage when we arrived before check in time. They will also hold your bags if you have to check out and have a few hours before you have to catch your bus or train out of town. Lisateave

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Pleasant staff, English speaking. Always able to help with special requests. Close to Atocha train station and Prado.

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Very good for the that price – location, service, breakfast and the rest!

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Hotel is a short walk from the station with good access by metro or train to all areas of Madrid. Reception staff were helpful, and our room was large and clean, with a huge bathroom with a spa tub also! Mini bar drinks were free, but buffet breakfast not included, which suited us fine as we just grabbed breakfast at a nearby cafe. My only issue was […] with the room safe being very old and needing a key, which they charge you if lost, and for some reason the first day we had two half rolls of toilet paper instead of new ones... Lisateave

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Nice hotel and close to everything- close to the main train/bus station. Staff were very friendly and helpful.

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Loved my stay here. Great location near reina Sophia an the atocha metro stop. The staff were very accommodating and sweet and the free mini bar was a big plus! I travelled alone and am a single woman and I found the area to be safe. Only con is the price of the wifi 17 euro a day is a bit ridiculous! But it is free in the lobby!

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The AC Carlton Madrid Hotel was really a very nice place to stay. The rooms were spacious, clean and comfortable. The staff was extremely helpful. The breakfast was outstanding. It was a short walk to the Metro but slightly longer walk to the Hop On / Hop Off Bus tour stop. One bonus was that the drinks in the mini-bar were complimentary. All in all, […] it was a good place to stay. Lisateave

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I arrived in Madrid at the train station and was able to walk a few blocks to the hotel very easily. Check in didn't go as smooth as I would have liked. The first room they gave me, 117, smelled like sewage. When requesting another room, I tried to be polite in front of other guests and asked if it was close to a smoking room. It seemed he knew the […] room had an odor when he practically finished my sentence by saying the room smelled. He then gave me room 514, which was much better, but the first key didn't work, so I had to get another. I was finally able to enjoy my free minibar (soda and water) and get out to see the sights. It was very convenient to walk to most places and to be able to take the metro back when exhausted (also at train station). The shower was a little strange. It had a glass door that only went halfway the length of the tub. It was a complete mess with every shower I took, no matter how hard I would try not to let the spray go everywhere- the floor was soaked. I would definitely stay here again, but would immediately ask for a high floor. Lisateave

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The staff was very nice and helpful. Our room was great and it was only minites from all of the must-see sights by the metro.

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The Hotel is befitting of a Mariott. It is conveniently close to Atocha station. All the facilities of pleasant work or family trip. Although the Fitness Centre is a big let down. Barely any equipment there

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Extremely well located with excellent staff. Can't ask for more. Hotel itself was very well maintained. Elevator was bit small. Other than that excellent.

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We only stayed for one night at this ideal location, having taken the bus from the airport to Atocha station and then on by train the next day. Hotel was comfortable and cool. Beware restaurant prices in surrounding areas as an obvious innocent tourist trap.

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My husband and I had a wonderful stay at the AC Carlton. The staff was incredibly friendly and helpful from the front desk staff to the housekeeper. The hotel is within walking distance of the Atoche Renfe train station and Reina Sofia. It is also within a quick walk of the metro which we used often. the room was clean and very spacious by european […] standards. The hotel was modern and chic and the room decor was wonderful. We stayed on the fifth floor. It was incredibly quiet even though we were on the street side. I highly recommend this hotel. Lisateave

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Enjoyed stay very much.

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Close to the station and a parking lot. Food is really good and the price is acceptable. Rooms were clean and the personnel are friendly.

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Hotel very good overall. Noise from traffic at night though.

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We (a mature couple) stayed at this hotel for three nights in March 2012. We liked (almost) everything about it - location, decor, price. It is located close to the train station so we were able to walk to the hotel on our way back from Malaga. It is also within walking distance of El Prado Museum and other attractions. Free WiFi is available in the […] lobby and at additional cost in the room. There is a bar/cafe in the lobby that offers snacks and refreshments throughout the day, as well as a restaurant that serves breakfast, lunch and dinner. Lisateave

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I would highly recommend this hotel. Close to many attractions, within walking distant to old town. Delicious breakfast. Would stay here again.

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Within a short walk from the main museums, Reine Sofia, Prado and the central station the location of this hotel is perfect. Small hotel and friendly staff and faciltities that are good and OK but no luxury.

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Stayed 3 nights here. Location of hotel is accessible to Atocha Renfe train station (about 10 mins walk), although we had some difficulty finding the place. It is also near to Burger King & other cafeterias. Hotel staff is courteous & check-in was smooth. We also appreciate the complementary minibar in the room. The downsides are : no free wifi in the […] room (although the lobby has free wifi); and the room is not soundproof at all (we got disturbed by phone ringing & voices from other rooms & opening/closing of doors throughout our stay). Probably not suitable for light sleepers. Lisateave

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This hotel is in a good location in the city within easy distance of local restaurants and bars. It is reasonably priced and somewhere I regularly stay when visiting Madrid on business.

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