Congress Plaza Hotel - Chicago

The lobby of the hotel reminded me a bit of the Ambassador Hotel of Milwaukee. The mosaic tile work, high arced ceilings and gilt framing, and marble work is beautiful. The hallways leading to the rooms are clean and smells of flower scented soaps, which helped exemplify the hotels age and history. The room I stayed in was nice and not overly spacious. […] Given the hotel's age, I was able to look past the signs of wear and sag in the ornate woodwork. The mattress could have used an update as well. But overall, for the price, I would recommend the Congress to anyone who was looking for a convenient place to stay in Chicago. Having traveled by Amtrak, the Congress was perfectly located and served as a good springboard for further exploration of the city. Lisateave

Beautiful, historic old hotel. We had gorgeous views of the lake and downtown area. Very enjoyable stay.

The room was big with nice tall ceilings. The shower had trouble heating up. But the bed was the MOST comfortable bed I have ever slept in!

This is the 3rd time I've stayed here so I knew what to expect. Still VERY surprised to see the Striking marchers outside the Hotel door. Not very welcoming. This has been going on for about 7 years now.

The location of the hotel is great, it is a really neat hotel and the public areas are all in real good shape. The room we were in could have gotten a little more maintenance and restauration - but everyone has its own point of view. The parking structure is some kind of an adventure - I wouldn't recommend self parking.

We have stayed at the Congress many times over the last 15 years. We return because we like the atmosphere. It's clean and the staff helpful.

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Old hotel, not renovated. Small bedroom and very very small bathroom. Nice staff who gave us a king size bed without extra charge. The location is good but a bit far from the very center of the city.

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We were pleased with our accommodations and would stay there again on another occasion.

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Great location! Very close to the museum and theatre district. The hotel was good value.

Hotel was conveniently located for the activities that our family was doing - training for runs, walking, shopping on State Street and visiting friends at the colleges. Only complaint was we had no way to cool the room. Was very warm, but we survived. The rooms we had were older but very clean. Since we had small children in tow, the larger size of […] the older rooms worked great for us. Overall , we had a good stay. Oh and very easy access and valet parking was great and reasonable. Lisateave

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The hotel was very nice.. Would definitely stay again..

I did not receive my requested wake up call for either day that I stayed at your hotel. That is not good service. Otherwise the hotel is clean, quiet, and in a good location downtown. Your door man was very good both days in getting a taxi for me.

Used to be an old grand hotel , now just old. Pictures and lobby look much better than the rooms. Rooms are a good 20 yrs. past remoldeling. The interior room doors were pathetic, numerous coats of paint, paint peeling, chipped and damaged wood. $10 a day for internet , and no wifi, when most hotels wifi is free. Also $39 a day for parking too high. […] McCormick pl. was $22 day. Lisateave

The price was right, but the condition of a non-renovated room is quite poor.

The hotel is old and not well taken care of, but the real issue I had was the staff has been on strike out front for over a year, so the hotel is dirty, the staff is disgrunteled and rude. My room smelled like cologne. All the channels were in Spanish and the whole hotel is very noisy. I will never staying here again. The location is nice, but there […] are literally dozens of other places to stay. Lisateave

The Congress was o.k. My first rooms previous guests were smokers. I couldn't stay in that room & the desk staff found me a new room immediately. The hotel staff were all very friendly and helpful. Bed was fair.

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I guess you get what you pay for. I chose this hotel for the low price primarily and the location secondarily. The facilities are in dire need of updating. The room was too cold. When I complained, they sent up a space heater?

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The location is one of the best. Being old, the rooms have character and good views. A/Cs canbe updated. But overall, a good stay, good service and a perfect location.

I realize the hotel is old, but the holes in the shower and in the walls in the hallway are repairable. The beds were the most uncomfortable beds I have slept in for a Hotel and the air in the room did not work so it was VERY stuffy and warm. I will say you have the friendliest staff!!

Enjoyed the room, the closeness to public transportation and amenities.

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The hotel rooms are large and clean. While I'm sure during the warmer months the location is fantastic, the freezing wind blowing down Michigan Avenue makes walking around the neighborhood pretty unpleasant.

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This hotel could not be in a better location. The room was big and had character, the bathroom was a little small, but that's to be expected. We liked it.

There was absolutely no hot water not even luke warm. When we checked out i mentioned that, the lady said ohh sorry. No compensation, nothing! Very rude!

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I loved it everyone was friendly! Comfortable bed too.

Almost cancelled due to many not so good reviews. Glad I stayed! The location and price were both great. The striking workers were a non issue, my room was comfortable and clean, the lounge was a nice hangout between other stops. Yes it's an older historical hotel, but well kept I thought. Would definitely stay there again!

Stayed 5 nights for business, 10th floor room was spacious, clean, and adequately equipped. Some traffic noise from the street did reach the room, but didn´t bother me. Perfect location in the city center, right next to the huge Millenium park and lake front so you could pop out for a nice walk whenever you had half an hour to spare. The State street […] just few blocks west offered ample shopping possibilities, with a less touristic vibe than the uptown Magnificent mile. Also theaters and restaurants plenty nearby. Lisateave

Not very friendly. The maintenance guy was great at helping us get the tv on. It was the end of April when we stayed (40 degrees outside) & they had already turned the heat off -they sent up a portable heater. Rooms were somewhat clean. Very expensive for what you get.

The concierges were A++. Ask for Jose, he can help you find anything!! It is on Michigan ave., so location is perfect! Walking distance to Art Institute, mellenium park & I even walked along Lake Shore Dr to the Navy Pier. Restaurants close & even a couple in the hotel. My only issues were the ladies that helped check in were not the friendliest. Also, […] the single room I was promised on hotels.com turned out to be 1single queen instead of one of the two options given when I booked(two queens or one king). The bathroom was tiny & left much to be desired,The light bulb hung from a hole cut in the ceiling. Normally some sort of plate would cover the hole, I assume. The shower curtain looked pretty cheap & flimsy. The room as a whole was pretty small, but for the location, I guess I understand the pricing. Was a little disappointed there was no pool, but my fault for not checking prior to booking. Lisateave

very very enjoyable

Very old building, old rooms and fixtures, need major overhaul. On a daily basis there were picketers at the front door . We were told that this place had picketers for many years. The only good thing about this hotel is its location. It deserves only 2 stars.

Although other parts of the hotel have been renovated our room was very clearly in a part of the building that had not been updated in a long time. It was clean but very worn and shabby.

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Pluses: Outstanding premises, great value for money, clean room with great service, great amenities, fantastic location, close to jackson Blue line train station for travel from O'hare, super fast elevators! Great lobby. Minuses: No wireless in rooms, a little bit rundown or gloomy feeling inside (can't explain why despite great pluses),

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the hotel is quaint/dramatic/old, the restaraunts nearby delicious, and the 'official' hotel parking is expensive.

This is a quaint hotel with modern amenities. I liked the historical feel of the hotel, and the service was excellent. The restaurant was convenient and the food was very good. Having Grant Park right across the street was a plus as the trees and plants were in bloom and offered a breath-taking view every morning. I felt perfectly safe walking any where […] in the surrounding neighborhood. Lisateave

The best thing about this hotel is the location. I did not have any problems on getting buses, cta trains or others. Everything was perfect. I only think that a hotel with such dimension and good rates should not be charging so high price for access to the internet, since all the hotels I have been to have it for free, and are not so expensive.

Great character and artwork! Very clean and friendly staff and hotel. Beautiful view of Lake Michigan and Pier Great location for eating and shopping

Definitely a good buy for the money. My room was spotless, the staff very courteous and helpful, and the location was convenient, although several blocs from the Blue Line train station from O'Hare. Overall, a very good 3-star hotel