Radisson Plaza Warwick Hotel - Philadelphia

We decided to stay overnight in Philadelphia rather than drive up and back from the DC area on the same day for an afternoon high school graduation. I'm so glad we did. I was especially pleased with the valet service that took my car away and brought it back when we needed it. The staff was extremely friendly and professional. I recommend the beautiful […] breakfast buffet. It reminded me of ones I've found in Denmark and Sweden--what a treat to find this in the U.S. Lisateave

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The hotel room was excellent and the staff was extremely helpful and friendly. Would stay again without hesitation

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Hotel recently renovated. Hotel staff was terrific. I needed driving instructions and they promptly delivered a google map with directions. The hotel was in proximity to Rittenhouse Square, great restaurants and shopping(all within walking distance) For breakfast, don't miss "Pete's Diner" across the street.

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Hotel is under renovation - looks better in pictures - kind of run down condition - location is great - walk to great shopping and restaurants - gym was closed - no pool or spa

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Hotel staff was very attentive and helpful. The floor we stayed on (7th) was recently renovated, room and bath were renovated as well, all in very good shape. We stayed at this hotel for convenience to the sporting arenas and it was very easy to access them, either by driving or public transportation. Try the diner across the street, "Little Pete's" […] for local color and great, inexpensive food. Would avoid the food at the hotel as it was not that great and somewhat pricey. Lisateave

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The hotel itself was nice, clean, and in a good location. However the front desk staff seemed apathetic about their job, the wait staff in the tavern was just terrible, and the housekeepers roll their eyes and give a big dramatic sigh when you say excuse me because they have their things literally sprawled all over the narrow hallways.

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Rooms were clean and well appointed. excellent service and responsive, friendly staff. we would definitely stay here again. the location was terrific too.

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My stay was a bit disappointing: no bubble bath or shower gel, no robes, horrible instant coffee in pods, in short, rather stingy.

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location was great but the hotel is a bit tired and in desperate need of a face lift. for the nightly rate of $350+ I had higher expectations and probably would choose a different hotel on my next visit to Philadelphia.

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very clean hotel with great service and location!

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Enjoyed the service and location. It made it easy to attend the conference.

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We love the location, and the service is great BUT the heating cooling system never worked right so we were always too hot or too cold. The beds were very comfortable but the temperature issue woke us up several times every night. We were told the rooms were recently renovated but I think that meant the picures on the wall. Bathroom grouting was crumbly […] and dirty and looked like it needed repair. Lisateave

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It was amazing to see the hotel. We were the first to use the room after it has just been newly renovated. Very contemporary and very comfortable.

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The hotel is undergoing a major renovation and the noise is a little much! My room (516) is on the back of the building, on an alley, facing a run down building! The alley is used by trash collection trucks at Night! Therefore very, very noisy!

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King size sleep member bed that either wasn't working properly or was to hard to operate.(wasn't working properly) no notice on parking expense, I would've liked to have known at check-in.

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I have booked this hotel well in advance. At the time I made very clear that I would like to have a king size bed for my room in upper floor. How when I checked in I find out is a room with two double beds in 8th floor of total 18th floor. I have asked for exchange but the staff from front desk told me this is last one they have for that night. They […] willing to change for me if there is a room available in next day, I never been noticed since then about thavailable. Lisateave

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This is a decent hotel in a great location. The staff is wonderful and very helpful. I would stay here again.

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I loved my stay there it gave me a warm fuzzy feeling and the people that work there were very nice and helpful..

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Pleased with everything EXCEPT for the hotel restaurant. Was going to eat there for breakfast one morning but saw that the table runners on all the open tables were dirty with spots of food from previous diners. They were made from very thin rods stitched together. This made it impossible for them to keep them clean. It was too gross for me!

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We have stayed several times before. For whatever reason, the floor we were on for this stay (8th) was very noisy, which made it difficult to sleep.

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Resteraunt was a little pricy for the quality, but an enjoyable experience. My only real complaint would be with the size of the room. It was a little small, but it is a high rise hotel in a big city, so it isn't unusual to find that. I was quite happy with my stay.

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All was great but the bed matress was sagging. My wife and I felt we were sleeping in a fox hole. When I complained to the front desk they told me that I had a SleepNumber bed and can adjust the matress firmness. However, I checked both beds in the room and neither one of them were such type. When I complained again to the desk at the end of my stay, […] they told me the manager will call me. He never did. They did take off $19 from my bar bill, which was nice, but that does not solve the bed sagging problem. Lisateave

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Huge room, clean. Don't care for the sleep number bed, but otherwise really happy.

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The hotel staff were great and the location couldn't have been better. From the front desk attendants, parking attendants to the room service staff and cleaning staff, they were all very polite and welcoming. The lobby is beautiful, but the outside of the hotel seems like it is being worked on as it was covered in scaffolding. The decor of hallways […] to the rooms is a bit out dated but clean. Our first room we were put in had a very loud, leaky toilet which my husband tried to fix but when he found it was beyond a "jiggle the handle" we tried using the phone in the room to call the front desk. The phone didn't work either. So we went downstairs and were given another room. I think for the condition of the hotel, they over charge for the rooms. The 2nd room we were given was much larger and was right on the corner of the hotel which was great. However, you could hear all of the street noise all night, not a bother to us but if you are a light sleeper that could be annoying - the room heater was very loud too. The bathroom tub looked as if it had been painted and the paint was peeling off. Room itself was very clean and comfortable. Overall, a great stay and we would be glad to return to this hotel. Lisateave

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Although the hotel should probably be updated a bit, the rooms were clean and had a very nice sleep number bed. It's also a great location - very close to Rittenhouse Square and convenient to most of what you'd want to do in Philadelphia. We'd go back!

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Had a great time and hotel and staff were great. Would highly recommend. Only thing to improve would be more towels in bathroom.

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The nightly rate is not worth the room, only stay if you get a good discount. The rooms are slightly out of date and not clean. My home is cleaner than the rooms. It is obvious after each guest there is only a quick surface cleaning. The hotel restaurant Tavern 17 is not worth it either, slow, not good food, and most staff is not attentive. Leave the […] hotel and go over to 18th street for great restaurants. Lisateave

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If you get a room in the front of the hotel on the lower levels, you will hear the outside music all night long.. Pet fee was high. No breakfast nor even coffee or tea in the morning unless you made your own.

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My room was tiny and the view was of a brick wall (see attached photo). But the upside of that I guess is that no one could see in :) My room was clean and otherwise pleasant. They could have more electrical outlets though, all of them were located in the same corner of the room so I couldn't charge my phone on my nightstand. Shower was nice. TV was […] nice. Overall, it was positive and I would stay again. Lisateave

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The hotel staff was extremely friendly and very nice. The fitness center is probably the nicest one I've seen in a hotel without a swimming pool. The only complaint I have was the constant noise in the room that sounded like someone was vacuuming the room above. It wasn't extremely loud, but it did keep us up at night.

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We have stayed at the Warwick before when in town for events - the location is wonderful, right off Rittenhouse Square. The rooms are spacious, it has all the appropriate amenities. Unfortunately, at 4:30 in the morning, the fire alarm went off and the announcement was made to evacuate the hotel. We were allowed back into the lobby (cold January night […] in Philly), where we sat for an hour and a half. After that, the crowd just started moving toward the elevators - I saw no hotel staff and there was no announcement. On checkout in the morning, there was no mention or the event, no apology or expression of understanding at the disruption. On a clipboard behind the desk was a letter of apology (I could read the first few lines upside down), but this was not offered to us. I understand that a fire alarm is for our safety, and don't fault the hotel for that. I don't expect a discount. However, it would have been the hospitable act to acknowledge the disruption to our night. There didn't seem to be any attention paid to communication with the customer. In addition, with the upcoming change to a Club Carlton hotel, more attention is being paid to the renovations than to the customer. We had to wait at check-in despite staff being at the desk, wait for our valet car, and never felt welcomed. We have enjoyed our stays there before; but were so disappointed that we will look to other hotels when we return. Lisateave

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Was told wrong information about valet/self pay parking, fee was twice as much. Parking is non-existent, you must use valet. Checked in and was given wrong room, went back to lobby and switched. Pleasant staff. Room decor was outdated but was spacious. Didn't care for sleep number bed. Nothing was included, no continental breakfast. Will try another […] hotel next time. Lisateave

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