DoubleTree by Hilton Hotel Houston - Greenway Plaza - Houston

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The hotel was awesome, great staff that catered to your needs.

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Not a four star restaurant, not clean enough not worth $120 dollars plus tax, location NOT convenient, had to cross expressway to get to anywhere. nothing near by. didn't want nor need a warm cookie. The staff was excellent though.

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I think that it's absolutely ridiculous that you have to pay for parking as well as wifi in addition to the room cost. These are two of most simple things that should be included in the price of the room, just the same as all other hotels I've stayed in. On a positive note, the hotel bar was nice.

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I travel weekly for work, and in My opinion this hotel was below average. Nice facility however, horrible parking and costs $14/day. I mean really? I'm paying to stay at your hotel... expensive wirelesz. very difficult to find location. Terribly expensive food (two bowls of oatmeal cost $17 and took 30+ minutes)

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The stay was great. The hotel food was not so great.

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The guest services staff was very friendly and helpful. The room smelt like a sewerage system and the bed was SO HARD that I woke up with back and leg pain each morning of my stay. The room had hair left in it from who knows when. The overall stay was just okay...nothing to write home about. The lobby area was very nice. The workout facility could stand […] a make-over, to include a good cleaning!! The equipment was very dusty and nasty! Lisateave

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We stayed here for a conference. The hotel was nestled on the Greenway Plaza. It has a Starbucks. The bar is a good place to have a drink at the end of the day! The staff was professional and courteous!

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I stay in many hotels throughout the Houston TX area. This one was the best. Room was adequate, customer service was exceptional it was a wonderful experience. However the restaurant availability was based on occupancy. Otherwise it was perfect.

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I like to staycate because I am self employed and rarely get to leave the city. Hotels.com makes it possible with the great prices. I check in Remote doesn't work can't access the pool two hours to get extra towels and couldn't access my room at 1a and couldn't get help to come up I had to go down HOPE THEY UNDERSTAND THAT WHEN IT WAS A MARRIOTT PROPERTY […] IT WAS A1 Get it together Hilton Lisateave

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The hotel was great. The restaurant food is good. You can eat in the lounge and the lounge is very nice. The room we got had a great view of the city and it was comfortable. Ordered room service and the food was very good and the service also. The rate was good for this hotel. I would definitely stay at this hotel again.

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It was okay would had rather stayed at Comfort Inn.

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not pleased, multiple problems from registration to check out. People were nice but hotel is worn and transition to new property owners poorly planned. would not stay there again.

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The hotel was awesome. The hotel staff including the valet was very prompt and caring. The rooms were the perfect size and the bed was extremely comfortable. The gym is really nice too. A cab ride from the hotel to Reliant Stadium was only $13. We will try to book this hotel every time we're in the Downtown Houston area.We loved every moment of our […] stay! Lisateave

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checked in 11 pm and turned out the receptionists were very unprofessional and unfriendly around this hour.. First impression of my room was a plate at the room's door full of breakfast leftovers. It should have been cleaned up way earlier. Or it could be that the guest had not even checked out yet. So I went back to lobby and asked for room change, […] staff's attitude was not good.. Place is clean. Location is good.. Didn't bother to try any room service. There were some pretty big events so the hotel garage was totally open, but the front desk still charged me $14 per day parking fee.. I'd very likely try another hotel next time in this part of town. Lisateave

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The staff at the renaissance in Houston were very polite, efficient and understanding. I was treated with grace, respect and dignity.

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I was very comfortable and enjoyed staying there.

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Our floors had huge stains on them. There were no ice machines on the floor, so we had to get ice from room service. There was not a lid on the ice bucket, so it would melt quickly. The"suite" was one chair and a very small space.

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Very convenient location, easy parking

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Very slow service on getting a roll away (over 90 minutes) made otherwise acceptable stay too short on sleep. For the price, service was underwhelming, and attitudes in the concierge lounge could use some improvement as well.

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We were traveling on business for a convention in dowtown. Taxi service was usually quick and available. Parking was available but they charge you per day. You could valet or self park. The hotel was clean and nice and the staff was freindly. The service for breakfast both mornings was pretty slow even when the place seemed empty. It almost made me […] late for a few meetings however the food was very good. The only compalint I have with the hotel is the doors slam and slam hard. It kept waking me up all night. They automatically shut and shut very hard. Lisateave

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Very relaxing and enjoyable stay. Immaculate room with a spectacular view of Houston. Staff were very friendly and helpful. Will plan another stay in the near future.

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Great location, everything well kept, good response from employees, great price. Definately recommend to anyone.

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If you want surly and disinterested staff, a room that is not ready until long after the due time, incorrect room service order etc etc, this is certainly the place for you!

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Overall great stay. Hotel staff very friendly. Would highly recommend hotel and would love to stay again.

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We loved the hotel; no complaints about rooms, amenities or the restaurant. My main concern, the only one I lowered my rating for, is the lack of elevator access to the garage level. My wife is unable to manage escalators, the only form of transport between garage and concourse levels. This meant that every time we would arrive we would park in front […] to the hotel, walk her into the lobby to sit down, then I would go back out to park the car. We would reverse the procedure for departures. Yes, I could have used valet parking; that is not the point. Recognizing that this is an older property that has been renovated several times I understand why there can be no elevator to the parking level. It just isn't going to happen. Maybe there could be a few accessible spaces in front of the hotel for the occasional person who has our unique situation. Until The Renaissance Houston Greenway Plaza announces that they have made an accommodation of some sort, be on notice that the garage is not accessible by elevator! Lisateave

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The hotel that I stayed at helped me to enjoy my stay in Texas even more!

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The hotel was a very convenient location for us, food was good and a very friendly staff!

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I was not told before (even in small print) that it would be a $50.00 charge for each day of my stay (thats not released from authorization til 3days after you check out). I have stayed at numerous hotels and have never heard of this. They stated it was for "incidentals". Why is this information not disclosed until check-in? The staff at first meeting […] was lackluster. The parking gate was frustrating to get in and out of, because the card reader wasnt working properly. This may seem small to someone else, but I would liketo know ALL charfes associated with the hotel BEFORE I check in. Lisateave

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We were very pleased with our experience at this hotel. The staff was very nice and the room was huge. They had plenty of pillows and lots of accessible outlets for phone chargers, laptop chargers, etc. I loved that there was a Starbucks downstairs that wasn't over priced because of the convenience. I would definitely stay here again.

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Nice hotel, very handy for me as it was a short walk to the building I had meetings in. Pros- decent restaurants in the hotel, friendly staff, nice room. Cons- too many things are "extra", like in room internet, airport shuttle, breakfast (kind of spendy).

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I was very disappointed with this hotel being rated a 4 star. I believe the only thing 4 star was the front desk with the MAC computers. The rooms are not that high quality at all. I normally don't have much negative but I had to make a comment to warn people who are really looking for a great 4-5 star hotel. This would not be it for you. The rooms […] are old are the bathrooms are awfully tiny! You could see rust everywhere....maybe it was just my room....If they give you room 425 ask for another please. The cleaning people did not come to clean our room. So the whole weekend I looked at dirty towels piled up on the floor. I had to ask for clean towels. So in my opinion the rooms are 3 star and the MAC computers at the front desk are 4. :) The good thing is that it is connected to Joel Osteens church and you can just walk to service. That was really cool not having to drive but just go down stairs and walk over. Also the Starbucks in the hotel was nice. If you are looking for contemporary rooms this is not it....don't let the pics fool you. If you are going to a conference at Lakewood and don't want to drive this is it..lol. Okay enough for me. Lisateave

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The staff is extremely polite, patient, and helpful. We appreciated the shuttle bus complimentary transportation. Beautiful hotel!

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Everything was perfect EXCEPT the windy conditions at the front entry caused by large buildings in the area. If someone asks me about staying at this hotel I will tell them their hair will get messed up as they go to their car and valuable papers may blow out through open doors.

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Once I stumbled upon the secret combination of turns that allowed me to find the entrance, checking in was a breeze. My only complaint is on their parking garage. Had I known I was going to have to make a ton of tight, consecutive turns, I would have paid the extra few bucks to have someone park it for me. (I got dizzy and nauseous!) The hotel in general […] and my room were quite high end and beautiful. I took a bath in the evening and found there to be plenty of hot water. The tub was a standard size but was quite clean. The bed was cozy, however I felt the pillows were either way too soft or way too firm. (Goldilocks much?). The room was quiet. I slept well, being in a big, cozy bed - in a quiet room - in a hotel that I felt was safe. The surrounding neighborhood is composed of mainly office buildings and trees. I would highly recommend this hotel and hope to stay here again in the future. Lisateave

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First the bad....Staff wasn't very welcoming at the front desk. Walls are paper thin. Parking is not an easy task. We paid $14 for overnight parking only to get to the OPEN gate. So, that was a waste of money because we just drove right through it without even putting our "paid" $14 card through the slot. On a good note though, the rooms are extremely […] comfortable and beautiful!! The Starbucks IN the hotel was the best part! All in all, this hotel was good, not great, but still good. Lisateave

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