The Kensington Close Hotel & Spa - London

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stayed for 3 nights ... hotel is modern , clean with spa and pool. all the staff is very curtious and friendly . hotel is also a minute walk from the main street where you have tesco , mcdonalds and some of the famous london brands and all mobile shops but most importantly the high street kensington underground station is also a minutes walk away only […] .... the only negative i would have to say is that they charge 9.99 pounds for the wifi per 24 hours which is outrageous !!! Lisateave

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Relatively good value and convenient location.

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i wasn't expecting a lot for an inexpensive room in Kensington, but I am still disappointed. saggy mattresses, mildewed bathroom, tattered, worn, and bolted together room (186). Room service was one of the reasons I booked this place, so i could have an easy breakfast before my early flight home tomorrow. unfortunately, there are no breakfast food on […] the menu, just 24 hr pub menu items. Lisateave

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Hotel looked great - bar, lobby and staff all good. room was terrible

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Ok for a short stay, good location very close to tube. Very touristy long queues at checkin and for lifts. Extra charge for gym/pool £8 that they don't mention.

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Convenient luxury hotel in the heart of London. Staff were friendly and helpful. Close to Kensington park ,Hyde park and Holland park just 10 minutes walk. Definitely recommend to friends and family. One down side was no WIFI at the lobby.

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I read some of the reviews prior to my trip and was not sure what to expect. However the hotel was excellent, great location and helpful staff. I had a room on my own and the only thing I would have liked was a fridge. Apart from that I would recommend this hotel and would definately stay there again.

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I slept well, was very close to transport and restaurants but when I went to the bar for a glass of ice cubes, I was refused, The policy of the hotel was that I was to order the item from room service which was charged....very tight fisted. I did without....

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Location is good. Hotel seems great until you get to your tiny, tiny cramped room. Our bed was loop-sided and we could literally feel every spring. This was a HUGE disappointment after traveling from California to London. Hotel is close to subway. Another downfall is they were the only hotel in Europe, out of the six we stayed at to charge us for internet […] service. Bottom line = overpriced for what you get. Lisateave

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I was in Kensington on business. This hotel is conveniently located for everything I needed. The room was clean, comfortable and furnished to a good standard. I had a double room which was ideal for me on my own but might have been a little cramped for sharing.

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I was happy with everything: service, courtesy, location, comfort and price.

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all staff very attentive and reception staff could not have been more helpful when we arrived in our room we were very disapointed and we had a special needs toilet which we had not asked for we were immediately upgraded to club room with no fuss or bother the club room was brilliant and we are very satisfied customers

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quiet side street location, within walking distance to Kensington Palace & gardens, Science museum, Natural History museum, Victoria & Albert museum, Royal Albert Hall, shopping mall. A few blocks to a "Big Bus" hop-on-hop-off station and underground station where you can access all the rest of London. The hotel had a nice restaurant & lounge also.

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small and there was nothing executive about the hotel room. Should have just gone with standard...and the place charges for ANY extras. even the gym. no thanks. wont be visiting again.

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Easy to book online, good rate, quality hotel, great location very close to Kensington High Street tube.

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Thought the bedroom was a little bit sparsely furnished but this did not really matter as the room was only used for sleeping purposes. Location is very good especially with Underground only about 100 metres away. We did not use the hotel for dining but this was only because we were well away from the hotel at meal times. Generally speaking, an excellent […] choice of hotel. Lisateave

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Lovely hotel & staff

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The room was totally small. The bed was seriously the size of my crib growing up. The mattress was awful. The shower curtain didn't contain the water so the water was everywhere. I booked three nights but luckily I met a woman that invited me to stay at her place the rest of my trip so I got out of there after one back breaking night.

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We booked a standard double room for 7 nights. Be aware that the standard rooms are not renovated. When we arrived, we were given a smelly room, with water constantly leaking from the toilet. When we first complained at the reception, they told us that they don't have another available room within the same price category but we can upgrade by paying […] more. That didn't seem fair because no room is supposed to constantly have water on the bathroom's floor. We insisted and we were given a renovated room which was in fact nice and clean. We were lucky and didn't have noisy neighbors but keep in mind that the walls are very thin and you can actually fell the bed moving when other room doors are closing. Noise might be a problem. We didn't use the spa/pool so I cannot say anything about them, just keep in mind that the pool isn't free although you might believe otherwise reading the hotel description. Also, there is no free WiFi, you have to pay ~10 pounds / 24 hours. Regarding food, we had dinner once at the hotel's restaurant and we didn't like it. Also the service was not that good, always having to search the waiter. We didn't have breakfast included and that was a good call since there are so many restaurants in the area where you can have a great breakfast. Without the experience with the first smelly room, this hotel has a good value for money and we had a nice stay. It is located in a perfect location if you want to visit London. But it's more like a 3 stars hotel. Lisateave

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For a 1-night stay, this Hotel was Ideal. The only bad point was the high cost of Drinks, and £15.50 for Breakfast meant a quick trip up the road to something reasonable.

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Very nice

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Nice hotel, but there was an £8 charge to use the pool! Shocking.

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booked in for 3 nights,put in room was awful dated&very small,asked to change,showed another room,just as awful,moved again,not happy,room was very noisey,doors slamming late at nite&early morning,could go on and on !!

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Very enjoyable.

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the room was ridiculously small for the price, it was a massive disappointment and we will be very unlikely to stay again

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A perfect stay for visiting museums, Harrods, Albert Hall. Good travel links close by. Excellent Thai restaurant across the road.

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Overall experience is not bad, location is good, cleanliness is not upto the mark, lifts are small and old, when you go up on the floor it smells, no proper stairs exit, the stairs/fire exit very dirty and smells was very bad. As I booked through the agent I was not offered the free breakfast, I had to pay 15 pounds for the breakfast which is too expensive […] if you look at the quality of the breakfast. The tea or coffee when served is very cold. Lisateave

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Worst place to stay. Gave me the key to a room that a family was already in. I walked in and the mom was feeding her kid. It took the two more tries to give us a room that met our minimum standards

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Large hotel - very busy with international comings and goings in the lobby. Clean and comfortable with friendly staff who seemed to be all Spanish! Our room was quiet and comfortable on the sixth floor. We upgraded to a recently refurbished Executive Twin Room which seemed a pretty much standard sized twin room with new fixtures and fittings - we had […] expected something a bit bigger. We only ate breakfast in the hotel - good selection of food and efficient self service arrangements. Being a large hotel it did get very busy but staff seemed to handle the rush efficiently. The hotel is just down the street from Kensington High Street tube station so convenient for getting around central London Lisateave

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Old hotel in bad condition. Should be a 3star at most. Staff in reception was not very friendly. Spa area was poor. Small room. Strange fridge. A lift that didn't work properly. Stairs to entry and no ramp. Expensive breakfast.

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Hotel is obviously 4* and is very comfortable in almost all areas. Our room was quite small, dated and in need of refurbishment, but probably reflected the excellent price we paid for a 4* hotel just off High st Kensington. We were given opportunity to upgrade at a cost,but we declined as we only used hotel as a place to shower and sleep in between […] shows and sightseeing Lisateave

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over the last 6 months I have stayed here about 6 full business weeks. The last couple of occasions there has been a few issues in particular this last week. I was in room 127 and a few issues noted.

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Good location, near the High Street Kensington Underground station. It seems like an typical traditional hotel in London, and looked newly renovated.

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I booked this hotel after reading good reviews and I will recommend it to anyone. Great location, good service, clean and tidy rooms. a+++++

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Hotel was not too bad however me and my partner were woken up at 8am to the sound of drilling. We were not informed prior to our stay that there would be construction work being carried out so felt let down by this hotel.

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Friendly, helpful staff. Quiet rooms with little or no noise from outside. The only reason we did not give it a higher rating, was that the room was cold and despite our efforts to adjust the air conditoning, we were not able to make much difference to the overall temperature of the room

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room location breakfast all great but they really need to have more staff on reception for check-in check out it was madness two staff on reception but about 6 floor walkers wondering around apologising for the delay surely better they trained themselves to check-in.

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i normally stay at a very budget hotel near by and its great , stayed here as it has a gym , very disappointed the room was cold the air con made a noise all night , i could have reported it but i booked in late and was to tired to either change room or have somone footer with the air con that wasnt working, back to the budget hotel its never let me […] down. Lisateave

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I had previously stayed at the Kensington Close during the Summer of 2010. During my recent stay in January 2012 I immediately noticed the renovation to the lobby which is a wonderful improvement. The single room I stayed in this time seemed to be much nicer than the double I stayed in when I visited in 2010. (Possibly a part of the overall renovation […] project). I did not have the breakfast during my 2012 stay because I had to leave very early to catch a flight, but I had the breakfast option in 2010 and it was very good. The hotel itself is convenietly located near a Tube station which was very important to me. It is also near a Boots Pharmacy and plenty of stores and restaurants which was very convenient. The staff members I interacted with during the 2012 were nice and helpful. They were particulary helpful when because I could not log onto my smart phone I had to get into the business center at 4 a.m. to check my flight status due to the bad weather. Finally, Expedia offered a good price on the hotel which was a big help as this was a last minute emergency trip I had to make to the U.K., and managing costs was important. I would recommend this hotel, and checking Expedia for last minute hotel options. Lisateave

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Great stay, lovely hotel and really friendly helpful staff. We went with a baby and 3 yr old , they were very helpful every step of the way. Definately go again.

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After an upgrade to a larger double room we really enjoyed our stay. The hotel is in a perfect location for shops on Kensington High Street. The staff were always helpful and friendly. The room was extremely comfortable too. The shower needed a bit more power but we were very happy with our stay which was comfy and good value.

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The hotel was beautiful and well set in Kensignton just off the high street. However, it is unfortunate that we were welcomed by a few things, and most that we're not rectified. When we first arrived in the room, there was a disgusting sport sock that was left on top of the upper part of the wardrobe, which I found as I was placing my clothes there. […] Then I tried to lock away out passports and money, but the safe had no electricity. Also the aircon/heating did not work and was showing a spanner icon, and so obviously needed maintenance. It was pretty cold in the mornings when we woke up. Also, the TV connection was not good...the voices kept cutting, which made watching TV annoying. We told the caption about all the problems except for the sock, and none of them were fixed. As the daughter of a hotelier, I was disappointed that maintenance was not called straight away to fix the heating issue at least. Lisateave

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