DoubleTree Suites by Hilton Houston by the Galleria - Houston

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The registration desk provided quick check-in and check-out. The generous sized room was quiet as well as comfortable. The bathroom sink water drained only after a long period of time and the toilet did not flush. Several calls to the front desk about the situation apparently had no significance. The shower temperature was only good on the first day. […] After that, the shower only produced cool/cold water. With a "Do not disturb" sign until noon on day 2 of our visit, we returned from our activities to find no one had serviced our room - a call to the front desk brought clean towels to our room. The breakfast area was well-attended and the food choices plentiful. Some hotel staff are definitely working hard to provide guests with a pleasant stay. The famous chocolate chip cookie would not be an enticement to book there again. Lisateave

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Great location many food options, night life, etc... Staff very friendly and helpful. Disappointed in room condition carpet was very dirty and bathroom was in terrible condition badly fixed cracks in bathroom countertop and shower tile dingy and cracked.

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It was an great experience and I enjoyed staying here.

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Welcoming attendants and clean rooms. What more can you expect from a Double Tree?

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1. The hotel is undergoing construction so it does not make it for a very inviting atmosphere when you walk-in. 2. The person at the front desk was having a problem with the computer system when we checked in, and paid no attention to me nor at my questions - he has rude. 3. The carpet in my room has dirty with dark brown spots when we walked in. We […] later found out this hotel allows pets, so this may be part of the reason why. 4. Overall, the proice was right, but we got what we paid for. I would not stay there again. Lisateave

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The wallpaper was a little out of date is about the only negative I can come up with. The windows actually open to a balcony which was nice (the weather was beautiful in March). Was tempting to rate the surrounding neighborhood poorly as it is the Galleria, but oh well.

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Self parking should be FREE

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Very enjoyable perfect location

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Stunningly awful experience. I stay at a lot of DoubleTrees and this was the worst experience by far. At least one elevator was out, they forgot to make up my room (leaving me with no fresh towels), stuck me in a room next to the elevators (which was really noisy with people waiting long periods for elevators) that had only one tiny window (rendering […] it dark all day). They also got my departure date wrong so my key stopped working prematurely. Oh, and they charged $17/day to park in their lot which is in the middle of suburbia. Bodes poorly for this brand - I'll look elsewhere next time. Lisateave

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We loved this hotel! It was beautiful, clean and all of the staff were SO professional and friendly! And after staying at a different hotel the week before, this was clearly outstanding--the other was the pits. Great location too, close to great shopping and great restaurants. Thank uou Hannah for Trulicks recommendation!!

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Best cookies ever

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Hotel was great but room was noisy and near elevator. Asked to move three times due to noise and each time got same room on different floor. Appeared to me this noisy room is reserved for Hotels.com bookers.

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only problem was room directly next to elevator -- a bit noisy.

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30.06 posted at doors...will not be staying here again.

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The a/c in the room did not work. Maintenance came to try and fix but was unable to make a difference. They did bring me a fan. They told me they were in the process of replacing all the units. There were 6 pillows on the bed all were feather pillows. With that many pillows there should be atleast 2 foam pillows. I had to call housekeeping to bring […] me some. Most people need support for their heads and feather pillows do not offer that support. Lisateave

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AC did not keep room comfortable. Poor workmanship trying to repair sheetrock damage around AC vents. Hot water valve in bathroom loose on countertop. Breakfast food not restocked or fresh; buffet out of bacon, out of french toast, grits dried out, outmeal dried out. Very dissppointing.

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This just wasn't what I expected from a Doubletree Hotel. If Im going to pay their prices then I want something more than powdered eggs when I order breakfast and if I am getting powdered eggs and ordering breakfast for 2, I should have to pay almost $60. Our breakfast consisted of eggs, potatoes, bacon, toast and pancakes with OJ to drink. I will never […] stay there again nor recommend that location to my friends. The carpets in the hallways needed cleaning and they do not need to be charging for internet service or $17.99 for a movie rental. Lisateave

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We Appriciated the experience staying there at the hotel. There was a odd smell on the floor that we were on but the hotel staff came and tried to fix the issue rappidly. The entire staff was friendly and quick to respond to any requests. Other then the smell that lingered for the three days there it was a 5 star stay. thank you to the staff. BO & […] Lisa Lisateave

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The stay was great. This hotel is right in the middle of everything going on in Houston.

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The heating system was not working, it was cold in the room. Otherwise, the service was perfect.

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Very clean and comfortable. The staff was attentive.

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Nice hotel and good location. Room was of good size, but the finishes need to be updated. Overall good place to stay with very good staff!

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Our room was comfortable, but somewhat dated. We had engineering come up twice...once they said they had fixed the light in the bathroom that was out and once to actually change the lightbulb. No hot water the second night. Said that it would be fixed by the morning. It wasn't. Tried to get a drink at the bar after a night out. It closed at 10:00. Seemed […] kind of early for Saturday night. Had to sign a "no party" document. Wasn't that difficult because we were all in our 50s. Procedure for the weekend, they said. Lisateave

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Hotel was conveniently located for us. Parking was convenient and included in our package. Front desk staff were very courteous and helpful. A couple of glitches with housekeeping that were very quickly corrected with a single phone call. Probably the nicest free breakfast I've seen. Large, clean pool. Quiet. Overall very satistied and would stay here […] again. Lisateave

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Its good but the rolling beds bad the mattress it's oaky the room needs more fresher and clean

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Overall it was pleasant -- didnot have enough free time on my hands to enjoy the surrounding area,

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The entire staff went out of their way to make sure the night of my wedding was perfect. Walking distance to dozens of restaurants and the Galleria, loved it!

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Poor resturant bar ok. The heat was not workin n room, lobby or bar/rest.

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I always enjoy staying at this hotel. The only place I stay in Houston.

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When we walked in, the receptionist was nice and handed us the warm chocolate chip cookies. But then the problems began. First, we were charged us for parking, even though we had proof that our package included parking (this was only fixed at checkout). Then the heat wasn't working in our room. The toilet dripped constantly. The iron kept dripping water […] all over my husband's shirt as he ironed. We asked to move rooms and that was easy enough. The second room was much bigger with a nicer view, but the iron still dripped, the shower was much grosser (older tiles with stains all on the grout) and the refrigerator in the kitchen opened the wrong way so you had to shimmy past the door and suck in your stomach to actually stand in front of the open refrigerator. Lastly, we were given tickets for the breakfast buffet included in our package deal, but it did not cover the last morning we were there. Fortunately we didn't need to eat that last morning as we changed our flight and left very early that morning, but we just were not impressed at all. My parents stayed in the same hotel and had a much better experience, but our opinion of the Doubletree definitely went downhill after this experience. Lisateave

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Great hotel with some issues I was very dissappointed I was charged for parking. I have stayed at many hotels and this was the first time I had every been charged for parking. The bathroom shower had mold and there was strong food ordor in the entire hotel.

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It was in the right location for my event. The hotel was also surrounded by other locations we wanted to visit.

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I didnt have hot water....the front desk guy totally was sorry and comped my breakfast. It doesnt happen much...but given the chance....he shined.

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not have hot water most times while takin shower ,especially at night. found no microwave inplace as mentioned in the deal , so lost using same for two days till got it should be there, and iformed the room service to bring same into my room. left my formal shirt in the 2nd resident day in hotel, showed lost but got it after 4 days which is not app […] licable. Lisateave

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On two successive nights my morning room service card hung outside my door was not picked up overnight. Even after telling the hotel manager after the first occurrence, the same thing happened the next night. Amazing!! Bed, sofa, chairs and HD TV were all fine. My primary complaint was the poor quality of service by the overnight staff failing to […] pick up dinner food trays and breakfast orders handing on my door knob. Lisateave

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