Hotel Carlton - Bilbao

The Carlton is a superb, last-generation luxury hotel that is perfectly maintained, with an excellent service-oriented staff. I'd stay there again. It is within easy walking distance of the Gugenheim and many other museums for which Bilbao is known

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Difficult to park and communicate with door staff.

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I do not consider this a 5 star hotel because I asked for several things to make it more comfortable and they were not available. Specifically, i asked for a bath mat to avoid slipping; a tea kettle so I could make tea in my room; a bathrobe to borrow, and none of them were available. The other 5 star hotels i have stayed in always had these things […] for me upon request. Lisateave

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It was excellent. The food in hotel dining room for dinner was quite good and the service was very nice. However, you could make the lighting much more appealing with softer lights and some candles.

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Definitely worth the price and very central. Don't bringa car downtown though, parking is a nightmare.

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it was a landmark that all should see. if u are luck enough to stay....DO IT. Clean and the most comforatable bed in spain. A Hotel that will never be forgoten.

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Nicely maintained old world comfort. Staff couldn't be more pleasant.

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A classy traditional style hotel in the centre of town, good sevice and breakfast. easy access from the airport, bus drop at the door.

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A beautiful old building in a central square. The interior doesn't quite live up to the exterior but the room price reflects this. It's not a four star hotel though it must once have been. I stayed in a superior room which has been refurbished - probably a few years ago - in a modern, all white, sort of Austin Powers style. Lovely bathroom, spacious […] room. Overall, great value for money but not a top notch hotel by any stretch. Lisateave

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My fourth visit there and it was great as usual.

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Very good welcome but could not tell me were i could buy an english newspaper. We had a newly decorated room which was nice with very good toiletries. Bed was to hard for me. The hotel had charm.

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The only bad thing I can say is that my room lacked good ventilation otherwise the hotel was great. The staff were kind attentive and extremely helpful. The hotel is also in a great location for either sightseeing or shopping.

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Best in Bilbao

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Location was superb - bus to airport across small street - cost was less than 3 Euro for two people vs. 30 Euro cab fare. Hotel staff were helpful and knowledgeable with all questions. Would definitely stay again in the beautiful and charming city.

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The Carlton is a beautiful historic hotel on an exquisite circle with a fountain, wonderful flowers and other historic building. The rates are very reasonable for old fashioned luxury.

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Beautiful hotel with spacious rooms. Great location. Breakfast, while a bit pricey, was good. Our only complaints were with an intermittent humming sound throughout the night audible inside our room (#304) that distubed our sleep. Another concerned the large semi-frosted glass partition that separates the bedroom area from the bathroom. The light and […] noise when one person used the bathroom disturbed the other person. People that design these rooms don't use them. If they did, they would specify solid walls. Finally, the lighting in the bathroom is not adequate for women desiring to apply makeup. Lisateave

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Not quite up to 5* standards but a very comfortable hotel. The service could have been friendlier. Dinner was very average but they did have a function on that night.

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Loved this hotel, great location, clean rooms, & friendly service!

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Fantastic room with a MONSTER king-sized bed. Staff very friendly and helpful, all of them spoke English (apart from the chap in the parking garage, but the two of us managed). Parking is a bit limited and pricey. Excellent central position, 30 metres from a metro station linking you to the old town, and a 10 minute walk to the Guggenheim.

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On a beautiful plaza, within walking distance of the Guggenheim and old town. Quiet, elegant turn of the century hotel.

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The staff were wonderful, very helpful and cheerful. The hotel is perfectly situated. And our room was very nice. Very comfortable. Surprisingly comfortable bed. There must be amazing insulation in the widows. The room was facing the central square with traffic swirling. Yet so quiet in the room. I recommend the hotel highly.

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Great location, friendly staff that spoke English. We were given a handicap room (not that it was requested or needed) that was large and clean. The only downside was that it had an "inside" view toward the courtyard & dome over the lounge area, rather than a street view. Plaza de Moyua gave easy access to the bus lines (including airport), metro, walking […] distance to the Guggenheim and to Old Town. Our son and his family stayed as well... their rooms were smaller but comfortable and with street views. Everyone enjoyed our stay in Bilbao. Lisateave

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Value for money

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Lovely hotel nice staff. The beds very comfortable and i sleep very soundly.

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This hotel is in the best location of Bilbao;4 blocks from Guggenheim?8 blocks from the old quarter and in the center of shopping and restaurants. The staff is friendly and helpful. Business center and Fitness center are wonderful and free.Did not see any hotels better in city;

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We stayed in a totally refurbished room, which was exactly as on the pictures. Large bedroom, fancy decor, large bathroom. However, the room was not cosy - it was very glitsy and very luxurious, but lacked coziness. The common areas of the hotel are grand, but not very new. So there is a large difference between the modern luxury of the room and the […] faded luxury of the common areas. Also, there was a slight problem with noise. The windows are not very tight so you hear a little street noise (not a problem, but shouldn't be like that in a 5 star hotel). Also, you can easily hear conversations in the hallway. I didn't get a chance to test the quality of hotel service, but the way we were greeted upon arrival was not adequate for a 5 star hotel. Basically, we were not greeted at all and noone helped us with the luggage. Lisateave

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Beautiful hotel in a great area of the city. Only a few blocks away from all of the museums. I couldn't believe the price of the hotel given how nice it was, especially compared to hotel prices and quality in the US.

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The hotel is in th emost convenient location. Also airpoirt bus stop right outside to/from the airport for only 1.35 euro. Three blocks from the guugenheim. Ten mionute walk to the old town. The hotel itself is antique looking. It feels like its been there for over a hiundred years but it is well maintained.

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I found the hotel staff quite cool and unfriendly.

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We needed a one night stay prior to our flight home. The location in Bilbao was perfect to shop or walk into the historic old town.

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Everything was great... Make sure to ask for street view instead of ugly courtyard view.

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Good hotel. Staff helpful and friendly. Great location.

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What excellent value -- A 5 star hotel that lives up to its name. Would recommend this hotel to everyone. Perfect location!

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Great location and service. Loved the hotel architechture and the surroundings. Breakfast and parking not included, and very expensive.

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Wish I could have stayed longer - beautiful hotel in a great location.

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It is anice hotel with friendly stuff , the bar is nice , easy to reach from airport by bus , metro is just in front the hotel and you are in the city center

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Superb staff (with special mention to Ivan) helped to make this a great 1st weekend to Bilbao - a city reinvented. Hotel was clean, well maintained throughout and in an excellent central position to The Guggenheim, wonderful shopping lane leading to the Old Town as well as the Tapas bars and cafes. The only suggestion would be to make sure you specify […] Double Or Twin beds! Lisateave

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The hotel is very grand and in an excellent location - between the Guggenheim and Plaza Nuevo. The front desk person was very friendly and efficient. The only downsides were the air conditioning was not working and you could smell cigarette smoke - obviously there are some smoking rooms in the hotel. However the rooms were lovely and clean and the location […] can't be beaten. Lisateave

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The hotel was very convenient to get to from the airport - just two stops on the bus. It is also central and close to both the Guggenheim and Fine Arts Museum. Staff are friendly and very helpful and room was large and comfortable.

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The hotel was super. It is located in the center of town and is only a 10 minute walk to the Guggenheim Museum. It is also surrounded by great restaurants and superb shopping. The hotel management is very welcoming. The lobby area is equally pleasant. Our room was very large and well-equiped. It is clear that our room had been recently upgraded as well […] as the public areas in the hotel. The Carlton Hotel was the best of hotel we stayed in during our trip to Spain. Lisateave

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Very good hotel, perfrct positioning next to Bilbao Musem , Exalent breakfast.

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Well situated,within walking distance of all sites,plus opposite Metro,taxi rank and buses.Hotel efficient and functional,very quick check in and out.

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Great location with superb customer service. The staff is incredible, the best customer service in four years of traveling in Spain. Bilbao was great!!!

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Great location, beautiful hotel, friendly and helpful staff at an excellent price.

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Outdated, tired, dump.

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