DoubleTree Suites by Hilton Austin - Austin

This people there were extremely kind and made sure I felt at home while I was staying there.

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Great, but surprised in the charge for parking.

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It was a nice hotel but our A/C did not work properly. The staff was very reassuring but it didn't help the temperature in the room. Great service though. I woul return in a different room.

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Loved the Hotel and the location. I would definitely return! Having said that, however, paying for daily parking underneath the Hotel was not a plus at all.

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My son and I spent one sleepless night at this hotel while visiting a local college. The staff were very pleasant and we were greeted with warm cookies. That is where the positive experience ended. The deadbolt on the door was off so much from the strike that it wouldn't close. The walls were paper thin and we could literally hear the neighbors entire […] phone conversation as well as his television, which was on until at least 2:00 am (even after the front desk called the room) The only way we were able to get to sleep on the incredibly lumpy & cheap pillows was to play instrumental music on my sons iPod. I would NEVER stay here again. Lisateave

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Great Hotel. Love to stay here due to it's central location.

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Walking distance to Capitol and 6th Street. Very clean. Friendly and helpful staff.

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Relaxed welcoming atmosphere, enjoyed staying there, no instrusion or disturbance from staff or customers.

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Everything about our stay was great, wish it had been longer.

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Loved the room! Well worth every penny!

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We stayed here New Year's Eve and I have nothing but positive things to say about the hotel and the hotel staff. Our check-in was prompt, parking was easy, and our room was huge, clean and very comfortable. I would definitely recommend this Double Tree to friends and will definitely stay here again.

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Visiting during Christmas/NYE week 2012. Room is spacious and well kempt. Good view of the city (room 1406) and a nice balcony. Shuttle service is prompt; we used it for a ride to local restaurants that were a bit of a walk, or for pick up when the weather turned nasty. Location is a bit away from the action on 6th street but it's only a mile walk (downhill […] to downtown, slightly uphill on the way back to hotel). As long as the weather is nice, it was fine. Restaurant on premises is lacking, with limited menu and no espresso machine; expected more from Doubletree on this account. Elevators were temperamental; we got in on the 14th floor and pushed for lobby, then were shuttled to the 2nd floor, then back up to 8 and finally we were able to get back down after holding the lobby button down. Kind of scary. Housekeeping made some noise out in the hallway, and were less efficient over the course of our 4 night stay (might have been the holidays). They showed up at 5p on our final night to clean the room. For the price, it was a pretty good deal and we were lucky enough to have decent weather, so didn't mind the walks. Next time, we'll probably pay a few bucks more to stay closer to the action downtown. Lisateave

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Very clean and well located for Austin sights of Capitol etc. Staff was friendly and helpful. Concierge recommended a great steak house (Austin Land and Cattle) that was not over the the top on price and could work with a seven year old-he was spot on. Rooms were very spacious and clean and had a kitchenette area if so desired. A door separated where […] the kids slept from the adults. Price was good w/ Hotels.com so overall a good experience Lisateave

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Great location, massive rooms, everything clean and kept that way by very efficient housekeeping. Nothing too over the top, and nothing ignored. Just the right amount of service.

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We will stay here again. Their two room suite is nice, big, and well appointed. They have a small balcony, kitchenette with a full size frig. You can't beat the price for all of the space you have. The distance from the bars is a non-issue when you use their shuttle service. I highly recommend The Double Tree.

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Nicely updated. I've stayed here for business and for personal travel, and really enjoyed the proximity to everything. 4 blocks from campus was very helpful! The rooms are very spacious and clean. Would definitely stay here again.

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It was GREAT !!!

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I love staying at this hotel!! Tried to make reservations for daughters graduation but they didn't have openings very disappointed!

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Room was both very clean an luxurious. I especially enjoyed the balcony.

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Had a wonderful experience here. Room was very nice with a charming view of the capitol. Staff was very polite and accommodated all of our odd requests, including a no-charge room upgrade. Will definitely return here and refer in the future.

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Surprised at how nice it was given the star rating

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it was a pleasend stay. only the price that we paid to stay in the hotel wa not included the breakfast and free wifi. for such a hotel I think they should include these future in the price.

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were there for only one night, and out and about for most of it, but the moments we were in the room/hotel was outstanding

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First, the bad: When we walked in, we saw little bits of paper littering the lobby floor. The guys who were supposed to tend to the doors never really managed to get there in time to open them throughout our stay. The right-hand elevator is missing its needle (pointing to which floor it's currently tending). The guy at the front desk offered us two […] cookies, only had one on hand, and then promised to bring us a 2nd cookie and never did. Only one of our two phones worked. The little kitchen had a nice fridge, and a little stovetop, but no way to cook things (and when we asked for some, we were brought old, dilapidated pans and no spatula). These little things contributed to our negative opinions. Second, the good. We loved the size of the fridge. We loved the beds (we didn't need two but they gave us two!). The free soaps were nice quality, and the bathroom was nice (though we like bigger tubs). The towels were nice and big. Nothing smelled bad, and everythign in our room was clean. It was nice overall. Lisateave

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Check-in was prompt and friendly, and the warm chocolate chip cookie was a fun surprise. Everyone was helpful, friendly and I appreciated that every employee asked if I needed anything or if I was satisfied with their efforts. That was a nice touch, because so many places the staff act like if they don't acknowledge your presence then they can get past […] you. I arrived rushed and flustered and kept losing things, I was so grateful to find my items turned in and was able to pick them up at the front desk. When I called the front desk, housekeeping, or other services the phone was picked up promptly and my question answered with efficiency. The 15th Street Cafe in DoubleTree offered plenty of food options, and the food was good. The cafe seemed to be a little short handed, but the people working the breakfast shift remained pleasant and made an effort to be efficient. Lisateave

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We had a wonderful stay at the Double Tree Suites by Hilton in Austin. It was only a couple blocks to the Capitol, what a great walk in the morning and really enjoyed the free shuttle service within two miles. The hotel is great if you have children because the suites are equipped with a microwave, refrigerator and dishwasher. Overall rating 5 out of […] 5. Lisateave

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Great hotel for a weekend stay! The hotel was nice and the food was great!

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Great hotel, great price, and a salt water pool!!!

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Great Hotel, clean and nice helpful staff. Only one thing... not enough hot water for showers

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Nice rooms, liked how the entry way to both rooms had doors so that both of them "connected"(Queen Suites), very clean, very comfortable...we were hoping to walk to 6th but was a bit far, they did have a shuttle drive us there which was nice

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Loved this hotel. Rooms were huge. We have five of us and stayed inthe two queen suite. Door staff were super friendly. They were having problems with elevator and the room ac cooled but didn't get subzero like we like but it was fine. Only real complaint was the service at the hotel restaurant. Three different people came to take our order and it didn't […] come out right or all at the same time. We'll stay here again but we will eat elsewhere. Lisateave

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I would have appreciated knowing that the hotel charged 18 dollarsplus tax per day to park. Perhaps you could add that to the description. I parked at a meter and it still showed up on my bill. Hopefully that got corrected.

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cleaning staff was horrible.did not clean toilets, give clean glasses nor did they come back to clean when asked.

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We loved our stay. Yet, the pool is 3 ft. deep all the way around and we called for towels that we never received. This was the only thing we did not like as our suite was wonderful and room service was great. Just plan on swimming in another place in Austin if you are over 3 feet tall.

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We had a great stay in Austin and the hotel was fantastic. You can tell it was newly renovated and I love the look and feel. My husband has to go to Austin every year for UIL and this was a great location for us. The only drawback was that they wanted to charge us for internet usage for every device. For our family, that would be 5 devices. I can understand […] being charged per room for wifi internet service (but not device.) Lisateave

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