Heritage Hotel - Manila - Pasay

It's a shame that a hotel that was once very nice with the marble to see there was little or no maintenence in the washrooms. The washrooms were in a serious need of repair and proper cleaning, hair was in the corner of the washroom floor for two days which speaks to the cleanliness

The only good point about this hotel was the location to the airport and Bus Terminal. Checking in was a complete nightmare, time waiting to get booked in then arguments regarding wheather you are entitled to breakfast or not although it clearly states on the booking form you are entitled to breakfast. Room you booked not available. Many staff could […] not understand English and were most unhelpful. Although Mall of Asia Shopping Mall very close the surrounding area was unsafe to walk, and of course taxi drivers will just con you though and though. You have to stand your ground and insist they use meter and only pay what on meter. Not reccommend this hotel sorry., Lisateave

Was ok if I had of been staying longer I would have liked a swim in the swimming pool but unfortunately it wasent very inviting.

Good value, friendly staff. Slightly aging now but close to airport. Restaurant food was very average but the buffet breakfast was good. Recommended.

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This hotel is outdated but trying to be like 5 * hotels in prices. We stayed at the Manila Peninsula and the prices for services were the same or less than the Heritage. Breakfast was 850 php per person and the quality was very poor. The cost should be half as what they were charging. There was a lot of noise from the busy street. On a positive side, […] the shuttle was nice to the Mall of Asia. I will pass on this hotel in the future. Lisateave

The staff were very slow to help me check in; if I did not approach the reception desk they would just let me stand there and did not say "how may I help you" no smile or greetings what soever after they help other customer. My room was supposed to be upgraded to a bigger room -- they gave me a small room; carpet were dirty. I was really disappointed […] with the reception desk. The doorman were nice and the housekeeping. The hostest at the breakfast buffet was another no personality at all. I had cheaper room but much cleaner. The service was more nicer. so no more Manila Heritage for me. Lisateave

A very comfortable place to stay in all aspects and we recommend to anyone who will be going to Manila.

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The stuffs were all accomodating and helpful. The only negative i can say is the internet , i have to pay and to make a local calls landline i still getting charge? I haven't heard any hotels that charging you for local landline calls. But everything was fine!

i didn't like it

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It is between the airport and SM mall, so its taxi fee from airport to the hotel is very cheap (around 100~150 PHP). And it provides free shuttle service between SM mall (it is very close to the hotel). However, its merits are that's all. It is not clean room condition and plumber condition is neither. and it places main road so it is very noisy until […] the next morning. Lisateave

We stayed 1 night at this hotel. Maybe 20 years ago this was a 4 star hotel - not any more. Facility is very old and very badly maintained. Lobby smells a combination og humid old air and some cleaning detergents. Furtniture in the rooms is litereally falling apart. Swimming pool - useless - you do not want to come close to it. The only advantage of […] the hotel - located quite close to the airport. Lisateave

We stayed at the hotel for only one night. This is an old hotel with good service.

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30 minutes by taxi from Manila international airport terminal 2, the Heritage Manila hotel is a convenient location for those who don't stay much in town. Another reason is that you would not want to stay lin that hotel longer than 1 night anyway. Our room was at the end of a corridor at the 4th floor right above a disco that played music at full volume […] until 2:30am. Considering that we checked in at 24:00 and that to catch the next flight we had to check out at 4:30am we would have appreciated to be able to get a few hours of sleep but then...again, just 1 night was bearable. The hall looked fine but the corridors upstairs smelled of cheap deodorant and the twin room had a stained moquette and was poorly equipped. The staff offered to bring up our luggages, but they arrived at the room way later then us...and we could not change or use our stuff immediately. It would have been much quicker to bring them up by ourselves. Staff, both at the front and the porters, was kind, well mannered and offered a good smile all the time. Lisateave

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nice hotel amenities at an affordable price. 4-star buffet set up. good service and friendly staff.

I used this hotel for a 2 hour stayover while connecting in Manila for an early morning flight out to the countryside. We checked in, rested for 1 hour, and showered, and checked out, all between 1am and 3am. Upon returning home, I learned that their housekeeping marked us as having used the minibar and sent charges to my credit card. We did not even […] open the minibar door. I contacted the hotel, and they said they would investigate, but I didn't hear back from them. I'm disputing the charge through my credit card. Needless to say, a big hassle. Lisateave

I stayed in this hotel for 3 nights and like very much the hotel. Staff was very friendly and helpful. The breakfast buffet in the morning had an excellent selection. Also the hotel has a casino, if you do not want to leave the hotel. Only problem not a good place to walk to shopping outside the hotel. They do offer a shuttle to the Asia Mall but not […] a place to do much close to the hotel. The front desk was very helpfull in answering questions. I definetly would stay at this hotel again Lisateave

The Hotel service was second to none as was the cleanliness of the overall property. The restaurant and Millennium Club food was excellent as was the staff in both locations. If I had to complain about anything it would be the pool as what is pictured is not what exists although there is certainly the ability to do so. In a nut shell, if staying on […] the 9th floor, or in a club room which I would highly recommend of which we stayed in, for the price you are getting twice the hotel! And in closing, they are right down the street from the Mall of Asia and offer frequent free shuttles to and from on a daily basis so bring your wives and children. Lisateave

Location Is accessible to Mall of Asia where we enjoyed the fireworks display on New Year's eve 2011.We're just dissapointed when we had breakfast buffet coz theres no enough seats we had been like wandering looking for a spot to eat.:(((

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rate of hotel service to the airport is too expensive and instead of giving us a van they gave us a small car.some of our stuff was put in the front seat and the rest we had it in our back seat and was shoved in the trunk and we had to Pay P800.00 for this. A taxi can only cost P300.00

For value received, I will stay there again. They provide a free shuttle to the Mall of Asia for the hotel guests. Very courteous staff, clean and safe environment. Will recommend to anyone going to Manila.

Hotel facility is old. But convenience of hotel location to airport.

I booked a deluxe room but then I was upgraded to a Suite room for a reason that I don't know. but this made me more excited. the room was too big for me, and yet, everything seems perfect. buffet breakfast was great too. I will definitely come back and book this hotel. thanks to hotel.com, coz i was able to get a suite room for a deluxe room price […] which is even far low from when booking directly in the hotel website. Lisateave

Room was shabby. Small old CRT TV. Remote had no markings on it, so had to guess which button did what. Gap of 10cm under the door ensured I heard every bit of noise from the foyer. Housekeeping staff very loud very early in the morning, more into socializing than working. Complaint to the front desk did nothing Asked for room change and request […] was ignored (never got the call back). Room service order was incorrect. Shower had no pressure. Shower went from cold to scalding hot constantly by itself constantly. Maid removed robes after the first night and did not replace. Asked for extra lotion and got extra conditioner instead. All of the above are facts, not embellished at all. Lisateave

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Despite the hotel being a bit dated, it was kept in great condition. The Junior Suite we stayed in was huge, and very comfortable. The hotel surprised my husband with a birthday cake later in the evening which was quite a treat. We got a great rate for our stay, and loved being walking distance to the Baclaran and a short taxi ride to MOA. We would […] definitely stay there in the future. Every hotel staff member was very courteous, and always greeted us with a smile. Thanks Lisateave

This is not a 5-star hotel. The hotel is pretty run down. The service is very good and the suttle bus to Mall of Asia is convinient

in dire need of reno.. very close to MOA and bus to and fro is a bonus..

The staff was outstanding, they took well care of us. Buffet was excellent!

Walking distance to Mall of Asia. A pro and con is that it's smack in the middle of where you can see all the fireworks for New Year's, which means, the festivities are very nearby, but so is the traffic and noise. Inside, the decorated with a very festive Christmas Village. They charge for internet, but are pretty helpful with everything else including […] keeping your baggage overnight if you're making a trip to another island. Lisateave

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Location is ideal due to its proximity to the Mall of Asia. However, crowded condition is almost always present due to the existence of the casino where lots of non clients or gamblers comes and goes. Some where even found taking a nap at the hotel lobby and were seen to have been chased out by the hotel security. No I will not stay here again. There […] are other nice hotels nearby that are more convenient. Lisateave

The hotels appearance is great but other than that never ever again will I stay in this hotel full of crooked employees. The food was fair at best and way over priced for what it was, P1150 for their buffet that was awful, P150 for a Coke, P3000 if you want to just think about using the minibar and if you want to use it but only have a debit card they […] charge you the P3000 up front, then when we checked out they wanted to charge me the P3000 again after the other girl told me it had already been charged. We arranged a hotel car to take us to the airport, two separate drop offs, one International and one Domestic, I was told P800 well the next morning after we get to the airport the driver claims that its actually P800 for one drop off then an additional P400 to take my girlfriend over to Domestic. Over all a very bad experience, I've had much better service at hotels that cost much less and actually care about their customers. Lisateave

I made a reservation last november 7,2011 and paid the total amount of two nights. And when the time we came for check inn the front desk is asking for 3000.00 peso deposit. And i was so shock about this deposit. I never give that amount because wala sa reservation form about that. After all they allow us to check inn but it's so sad they went closed […] the bar inside the room, i mean the refrigerator. Lisateave

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1. very friendly staff, great rooms, 2. think they could do better on the selection and preparation of the american foods. Prices seemed high 3. great location. < mile from the Large Asian Mall 4. traffic as in most places in the Philippines....is bumper to bumper most all times of the day, in and around this hotel....this is not a place you want to […] rent a car, crazy as the taxi drivers are, they will get you there fairly cheap Lisateave

According to some reviews, i was sceptical about staying here. But, i remembered...i lived in manila for a bit and if your not familiar with your suroundings, of course you would freak out. Night time, is different from day only because at night, there is a night life not to far and it does get busy...alot of busy! Oh yeah...Me and my fiancee stayed […] at the millenium...thats the top floor and it was fairly quiet! Some loud horns in a while, but thats pinas in general. I walked everywhere i needed to go only because i perfer walking. If you wana pay for a ride, then good for you. Bell desk female,( i forget her name )was very helpful. Staff was very nice. Except for one when i asked where concierge desk was and he kinda didnt know where it was. I yeah...one more think just FYI...if you need scotch tape...its at concierge...otherwise, if you call the front, they connect you to room service, which will connect you to housekeeping which will connect you to concierge anyway. Lisateave

I requested a room away from EDSA Blvd., but they did not honor that request...Very noisy room...

It was our honeymoon... went to a lot of places and stay to a lot of hotels... I say, this hotel maybe old but the quality of service has still a touch of class...