Quality Inn and Suites - Arlington

The Hotel did not live up to the Quality Inn Standards that I am use to. Promised shuttle service to airport--discontinued, promised morning breakfast.--changed to only on weekends. Promised morning paper --- discontinued. NO HOT WATER. Hotel guest computers out of order. Lobby and common areas not air-conditioned. Had to ask for more towels. I think […] you should take this hotel off your list of choices. Lisateave

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- Front desk folks were awesome. Helped with everything needed. - The Lobby looked awesome, and open. - Towels were changed regularly - Rooms were dirty. Never vaccumed. You walk barefoot and see how much dust you collect. - Found Cockroaches and spyders - Breakfast is only on the weekends, contrary to what was told on the phone its everyday - Did not […] enjoy the overall experience of living in the room. Wanted to be just away and away. Lisateave

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the hotel did not have the amenties offered in the hotel.com ad and i only stayed one night and left for another hotel which in up costing me more and the inconvention of missing a day and a half of vacation to find new hotel that offered amenties that was needed that were surposed to be offered at the orginal hotel . the employee were very nice with […] all that happened. Lisateave

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Was very please with the hotel.

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THE SERVICE WAS TERRIBLE, I STAY IN THREE DIFFERENT ROOMS ALL MY STAY, ON OF THE ROOM'S DOOR WAS BROKE, THE 2ND NIGHT THAT WE SPENT THERE THE ROOM WASN'T DONE WHEN WE ARRIVED AT TEN AT NIGHT, WHICH FOR ME AND MY FAMILY WAS JUST NOT RIGHT I WOUNDN;T STAY AN THAT PLACE NEVER AGAIN.

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We were sceptical @ 1st bc of previous comments about it being in a "bad" part of town but we quickly realized that it wasnt the case at all. We were about a mile away from Six Flags. Very convient location!! Although we had a mishap with our first room not being cleaned properly, we were immediately upgraded to a suite with no additional charge to […] us. The overall hotel stay was satisfactory and I would recommend to anyone needing to stay in this area. :) Lisateave

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I went on the recommendation that it offers good hot breakfast, but it was SO minimal that I have to go to McDonalds to get anything hot. Didn't even see instant oatmeal.

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Everything was pretty much good except the breakfast was not as advertised. All they had were bagels, toast, cereal, and waffles. The advertisement/their website shows a hot bar breakfast. When you get down to the breakfast there are pans but they are completely clean and empty. Also, the bathroom baseboards were dirty as well. Kind of grossed me o […] ut. Lisateave

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Quiility Inn was remodeling this motel. When we got there we were told that there were no rooms. The manager upgraded us to a suite. I don't think that this suite was finished. The beds and bathroom were great. The windows didn't close completely, and the tvs were very old ones that you had to turn to get different channels. The employees were all very […] great. Breakfast was free and good. I think when they have completed remodeling this motel it will be nice. Just be sure and get a room that they have finished with. Lisateave

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This looks like it was converted from an old apartment complex. It is not the easiest to access. It definitely needs to be renovated. The online photos of this hotel are very misleading. We were not comfortable, and did not feel the safest during our stay. The front staff needed more training as they seemed lost when we asked for directions to our […] room. The gentleman also could not effectively activate our room key, and we had to return to the front desk three times to have him work on our key again. This was at about 1:30 in the morning, when we were exhausted and ready for sleep. The entire process for getting our key activated took about 30 minutes. Highly inconvenient!! WOULD NEVER RECOMMEND THIS TO ANYBODY! Lisateave

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The lady on night shift was very nice and helpful. enjoyed my stay.

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The cable went , personally I don't they paid their bill. Plus they want to charge you $10 if you eat their so call breakfast in your room.

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excellent setup, convenient location, breakfast a little weak

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For the price the hotel was clean, but the breakfast was not as advertised. There was some yogurt set out and we could make our own waffels that was it. I would not consider this a full hot breakfast. Another guest was having trouble with the waffle machine and I thought an employee was helping the guest with the machine by cleaning it and making another […] waffle for him but he was making his own breakfast and the guest waited hungry while he did so. No idea about the surrounding area. Had to answer this question before they would accept my review. Lisateave

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Employees were very helpful, they brought sheets for the pull out bed, were even helpful with the pool table. Very nice room for the cost and would definitely stay here again.

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The front part of the hotel that faced the freeway was very nice and remodeled looking but the actual part of the hotel that had the rooms was very much in need of repairs. The bathroom was very tiny. There was no cable and the few channels we were able to watch were snowy and blurry. The elevator was old and musty smelling. The rooms had masking tape […] with the room numbers handwritten on them and some rooms had the numbers scratched off. I did not feel very secure at this hotel. Lisateave

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If you are going to Six Flags this hotel is perfect super close. I really enjoyed our very short stay at this hotel. The room was nice however it looked like there were a few little unfinished details on upgrades nothing major at all. Breakfast was fine they have waffles the have one machine and it's a little slow but other than that it was good. I […] would stay here again. I would recommend this hotel. Great value...... I didn't even really mind being on the second floor. Lisateave

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Upon check-in the customer in front of me was having customer service issues, then on my turn the counter girl was not very knowledgeable. While walking up to the room a housekeeper's cart was in the middle of the hall and we could not get by the housekeeper she was sighing as we were trying to get by instead of moving she gave attitude and sighed like […] we were an inconvenience to her. The room was very nice and beds were comfortable and clean. Customer service needs help and so does their breakfast in the morning, but room itself was very nice and comfortable. Lisateave

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This is an older hotel, and yes, not everything looks nice, new and shiny, BUT DON'T let that deter you from staying. It is clean, just older. I call it Arlington's best kept secret. Here is my top 10 -- First, the staff is the nicest, friendliest people. Second, the shower was sensational -- strong and hot. Third, the beds and pillows were excellent […] -- both very comfortable and clean. Fourth, the towels were soft, clean and white. Fifth, the breakfast went well beyond my expectations. FREE, plentiful, hot and delicious. Eggs, Ham, Hashbrowns, Biscuits and gravy, belgium waffles and danishes among other items. Sixth, the FREE high speed internet was fast and reliable. Seventh, I felt safe -- the locks were in good condition and the hotel was located in a business area. Eighth, FREE newspaper in the lobby, Ninth, the place is clean and smells good. It doesn't smell old and musty, and Finally, it was quiet dispite being so close to the highway. I didn't hear any vehicles from the highway. I will be staying there again, and you should consider staying too. I've been to those visually appealling hotels and spent double what I paid for this hotel. Besides looking good, those places just don't provide the value that this place does. I HIGHLY recommend it. Look at the depth not just the surface..... Lisateave

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This hotel looked really great from the exterior and the lobby. Then I went into the interior hallways, and it had the most foul odor....Like VERY musty BO lol! ....The room was also disappointing....It looked and felt dirty and run down...The TV was an old, small CRT type that didn't even pick up TBS ,which was broadcasting the local pro teams playoff […] baseball game(!), and the picture was nowhere near HD. The carpet had black smear marks on it, the bedsheets felt like they'd been scotchgaurded, which made them have a rather odd feel against your skin. I also found stains on the pillow case and fitted sheet. There was a refrigerator , but the bottom section did not work, and the door would not shut, only the freezer. A microwave was setting in a top cabinet that looked like it had been gutted to make room for it, and there was no AC recepticle in there...had to take it down to use it. The bathroom was decent, with the expected amenities and toiletries. The shower worked ok. I was on the 2nd floor and the elevator did not work. Not a big deal, but the stairwell was exceptionally dirty and run down, and the smell was by far the worst there. Room service was good, I slept in the first day and left after 11pm, and came back to find the room was made up nicely. Overall, I grew to get reasonably comfortable there for my 2 day stay, but would not stay again and would not recommend it, unless money was an extreme issue, as it was a bargain price, but you do get what you pay for here. Lisateave

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Would recommend better employee service. People who care for the money we pay for the rooms.

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First we were not aware that half of the freeway was closed, close to the hotel, so it took longer to get there especially all the detours. The Service rep.that was checking in and out was extremly rude, the bath tub was cloggd up everytime you took a shower it took a long time for the water to go down. The tv only had like 6 chnnels the remote did […] not work, the room was not check on we had to use the same towels for the two days we were there the stairs look like they were falling apart.I would not recommend this hotel. Lisateave

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Room was dirty; bathroom sink had no hot water. Hotel wasn't very well maintained. People and service was good, though, and the shuttle was very convenient to Six Flags and water park.

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Typical room some updates nothing special,Beds comfortable,would stay again,however we tried to go swimming and the pool was nasty. looked like it hadn't been cleaned in weeks, cloudy and what looked like an oily surface. As far as the breakfast goes plan on going out,unless you enjoy boiled sausage apples ,dried out eggs, and cherrios. I was there […] a few days and it wasn't a one time thing. Lisateave

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