Sheraton Philadelphia Downtown Hotel - Philadelphia

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We stayed here for a weekend. We parked the car and walked around Center City -- this was a good place to do that! There were many things to see within a 15-minute-walk from the front doors.

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They take advantage of you with the garage parking charges. $39 a day. Ridiculous. Service was fine, but overall this Sheraton seemed like the neglected child.

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I have never stayed at a hotel where the cleanliness was such an issue. Very disappointed in the service and cleanliness.

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I was a little under the weather not feeling well at all. But I was extremely comfortable in the hotel, I would recommend this hotel to anyone looking for a nice place to stay

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Enjoyed my stay. i noticed dust under the glass on the table in my room,but it wasn't enough to be a turn off. The location allowed me to visit family & friends in all directions.

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I was very disappointed in the condition of the room. The rug had large black stains, the furniture was very tired looking, lots of nicks in it. The water pressure coming out of the shower head was very poor, just a bit above a trickle. There must have been a water saver in the shower head because the tub spout had plenty of pressure.

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We booked our 3 hotel rooms about 3 months prior to our arrival. Our rooms were not available until 6pm. 3 hours after check-in time of 3pm. This was for a special event and we had to leave dinner to come back to check in. I will not be staying at this hotel again.

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Just a 2.5 block from the Broad Street entrance to the Convention Center is extremely convenient. Walk is safe and by hospitals and outpatient centers. Not much for food within a block radius, but Reading Terminal is another block and a half away. Room was extremely clean and comfortable. Beds are some of the most comfortable I've had in a hotel. The […] hotel was sold out for the convention in town and I had a room right by the elevator, but it was extremely quiet, with exception of one day, where the cleaning staff that was slamming every door as hard as they could down the hall during the day. Downfall is there is no fridge in the room. Prices were jacked up for the convention week. Also, the bathroom is nice, but could use a vanity upgrade rather than just a wall-to-wall counter (aesthetic complaint only). Would absolutely stay again. Lisateave

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Comfortable room. Noise from nearby construction site but not hotel's fault. Helpful staff. Not there long enough to try restaurants in hotel.

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We have been staying at this hotel for the last 30 years for an annual event that has been hosted in this hotel. This stay, like the previous, was good.. The hotel staff is very accomodating and friendly. The concierge was very helpful during our stay. We had breakfast in the lobby which was very good as was the service. We would definately go back […] . Lisateave

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We were not pleased that when we were checking in, we were told that the type bed we had reserved was not available, and that if we wanted that, we would have to pay an upcharge. The person checking us in was very matter-of-fact, and not willing to work to accommodate us. We were disgusted to see the condition of the floor in the hallway, that stayed […] that way for the duration of our stay. When we checked out and told the man how we felt about our stay, he did not want to do anything and would not even address our response. He avoided it entirely. :-( Lisateave

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Booked 2 queen beds, gave us 1 king with a pull out. Would not change because all rooms were full.

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Hotel was ok. It was perfect walking distance to the Franklin Institute and the Philly Convention Center.

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We're from Texas. First time in Philly. Hotel staff was friendly and helpful. Hotel was in a great location for walking to all the tourist places. It was cold! Something we're not used to in south Texas. So we stayed in one night and ate at the seafood restaurant located in hotel. Delicious!!

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Nice hotel with a very friendly, helpful staff. Room was clean and comfortable, and the hotel had plenty of amenities. Restaurants and coffee shop on site . Subway was 2-3 blocks away, which was nice to just park the car and not deal with a parking garage until our departure. Would definately stay again.

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This is a nice hotel. But very mixed in quality. The main thing is there was a convention there the weekend we stayed and the hotel was NOT prepared or equipped for it. They were obviously overwhelmed, which was apparent from the moment we pulled into the drop off area... which was congested, the garage full and only one bell staff member outside to […] deal with quite a mess. Not much improved in that way. It was not the fault of the staff. The hotel management clearly did not staff up or plan well for a capacity weekend. The rooms are spacious and nice, though some chintz in the quality of fixtures, especially in the bathroom. I don't know what they would be like on a "normal" weekend, but on a capacity weekend they leave a lot to be desired service wise. Food, however, was top notch. Lisateave

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The hotel is really nice,,my only problem was that we had to pay for parking. But in order to leave in and out if the hotel you had to have gotten a slip from the front desk in which I wasn't informed so I had to pay 15$ to leave out of the hotel

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great location. Good pool. Restaurant was nice and great breakfast buffet. Kids eat free.

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Very good

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great location! staff is very courteous and helpful. No complaints about this hotel at all.

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Beds were comfortable, and the location was convenient for our event.

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Stayed here during the Flower Show 2013. The hotel was clean, comfortable, and in a good location (apx 5 blocks from convention center) - within walking distance. Biggest negative was the concierge sent us to a breakfast place at 6:30am that didn't open til 8am. Otherwise, good experience.

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Great hotel, great location, easy to get to. Would definitely stay again.

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Room was very clean. Bed super comfortable. Staff was very friendly and helpful. Lobby was comfortable to hang out and lots of friendly people were there. Overall great experience.

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Didnt like that my room was right by the elevator.

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Clean room, comfortable stay and temperature, helpful staff. Phillips, restaurant within hotel was very nice. We have a 7 month old and everyone was very accomodating and welcoming to us and the fact that there was a baby with us. I would stay again and the price was perfect!

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This hotel is just OK. They honestly could have offered a better rate. The room was small, had no amenities and was rather drab. The view was amazing, however. If you are in a pinch and need a place to stay, this hotel will be just fine. If you are looking for something a little extra, then look elsewhere. Last thing of note, later at night, this hotel […] is near nothing and requires cabs to and from most destinations in Center City. Lisateave

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The Sheraton is in a great location--within walking distance to the museums as well as the convention center and Reading Terminal Market. The room was quiet and extremely comfortable. And at half the price of other hotels within view... The beds and the pillows were cozy and comfortable. And the room comes with Starbucks coffee--a treat. All in all, […] a very nice experience. Lisateave

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AMAZING!!!

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I was in Philadelphia for one night and found this hotel to be convenient to most places I had to go for the weekend. Would stay here again

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Close to the Franklin Institute that we visited. Great staff-everyone was polite and helpful. Room was very comfortable.

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Stayed here for an overnight. I didn't use anything but the room and the cafe in the morning. Great price for the location, everybody else was at least 50 bucks more.

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