Hotel Ercilla - Bilbao

The hotel was even better than I hoped. The room was super clean and the bed very comfortable. The room bar well stocked as well as all you could need in the bathroom re-stocked every day. The location is conveniently close to the Guggenheim Museum, the Metro and shops. I will definitely stay there in the future and would recommend it as a good place […] to stay. Lisateave

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Rude staff, completely ugly lobby and bar area. Needs a thorough cleaning and upgrade and renovation.Very close to everything.

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Convenient location for Guggenheim in a pretty commercial section. Also near Casco Viejo. The hair dryers were broken in both our rooms. Staff did not offer any discount though they seem to welcomed our feedback though looked not too surprised about it.

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The hotel main areas were nice and well kept. Our rooms was quite pretty, with a very big bathroom (with tub), but I think this room needed a bit of care (the painting in the bathroom was coming off in some places and the hair dryer did not work. The bedlinen was different for the twin beds. In general I am pleased with the hotel, as the main aim of […] the trip was to enjoy Bilbao rather than staying in our room. Location is great! Lisateave

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I think the breakfast buffet price was exaggerated.

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Good centrally located hotel and helpful staff, but now a little dated. Breakfast times also a bit of a rush

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The front desk staff is extremely helpful! The rooms are clean, but very worn. Our room had ripped carpet, cracked walls in the bathroom and toilet tissue stuffed in the "peep hole" on the door. If you are looking for a five star hotel, this is not your place.

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Excellent location, good size individual room. The only thing was the hotel doesn't have free Wi Fi service.

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It's a shame there was constant music - sometimes very loud in the subterranean lobby which was accessed through crowds of refugee smokers. There was no public space in which to wait, the bar was gross and much of the time either had a DJ playing loud music or (even in the morning as the cleaners were clattering round) rows of men gawping at large screen […] sport. It also seemed to be a mosquito magnet. Lisateave

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Public areas tired and dirty. Rooms reasonable value for money. Location good - 15 mins from Guggenheim and Casco Viejo.

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Comfortable, clean and convenient to Guggen museum and restaurants.

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Hotel is located in a good spot, not too far from the main attractions. Air Conditioning wasn't working in my room, but it wasn't a big deal and they did offer to get it fixed.

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Really ideal location between Guggenheim and old town, near many shops, places to get food, coffee, bars. Generally friendly hotel staff, pleasant rooms. An older hotel that's been nicely updated. No free internet in the lobby and no place really to sit in the lobby, in contrast to some other hotels.

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This hotel is nothing like its photos online. Apart from the fact that the modern very dimly lit lobby looks modern and trendy the rooms are very tired and old. Don't for one minute believe the photos you see - the gym looks nothing like the photo and the solarium - its a plastic grass covered rooftop with pot holes and absolutely no furniture to sit […] or lie on - solarium - I don't think so! The worse part of this hotel, apart from the smoke filled unpleasant lobby is the extremely rude staff at at the front desk, especially the men and the even ruder staff at the restaurant. To be fair, the young lady who checked us in and made a phone call on our behalf was very pleasant - shame about her co-workers. Stay clear of this one! Lisateave

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Nice central hotel in Bilbao, about a 10min walk to the Guggenheim and close to the shopping district. So much better than Ercilla's sister hotel "Ercilla lopez de haro" which is terrible

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Hotel is in a nice location. Tons of shopping in the area. When we checked in, they put us in a terrible room. We're on our honeymoon, which I put in the comments when I reserved the room. They put us in a room with 2 twin beds, unmatching sheet sets, brown stain on the sheets, tiny window with not much light for the room. It was bad. I called and they […] let us switch to a much nicer room. King bed, large window, lots of light. Still not great for the price, but it worked. During checkout, there was a huge line and only one person working the desk who spoke very little English. They weren't staffed to handle the amount of checkouts they had that day which they should have been able predict. Also expensive parking at this hotel. Lisateave

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Friendly service, great room, good restaurant. Really great location if you like to walk and explore. Near subway and in downtown. Brisk 10 min walk to Guggenheim.

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Hotel is in a good location, and the room was large and clean. The staff were rude and unhelpful (in particular the man checking us in) and so we had no idea about the services offered. This is a contrast to everyone else we met in Bilbao, including the staff in the hotel cafe next door (good for a light breakfast) who were friendly and helpful. Also […] the beds were very hard, and smoke travelled from neighbouring rooms though the airconditioning which was particularly unpleasant first thing in the morning. Lisateave

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This modern hotel was very clean, quiet and in a great location. We walked everywhere. The metro was close so we had the option to take the metro or the tram. The rooms were very clean. We had booked two room and had ajoining rooms which was fun. Yes, we would stay again.

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They were a bit serious on reception but helpful. We arrive earlier than the check-in time and they did not object and took us to our room (somebody even carry our case for us!) The location is great close to everything and next to the metro....bar and shops next door! The room was clean, bed comfortable and fantastic bathroom with power shower! We […] will stay there again if we go back to Bilbao! Lisateave

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The hotel is in a great area (walking distance to the bus terminal, the Guggenheim, shopping, restaurants, etc...) and the staff were friendly. The room itself was great; large, clean and quiet. Would stay there again if I return to Bilbao.

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This hotel is in need of a major update and increased maintenance of its building.

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Los cuartos estan muy limpios solo que el aire no servia y se calentaba mucho, el restaurante del hotel muy bueno y los desayunos muy abundantes, Si traes coche el estacionamiento es MUY caro 18 euros por dia

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tranquila y comoda

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Otelin girişi merdivenli, eşya taşımak için bir asansör var ancak bozuktu. Bellboy'lar birbirleri ile muhabbet ediyorlardı. Tüm eşyamızı kendimiz taşıdık. Check out günü de aynı şey oldu. Bellboy'lar hiç bir destek olmadılar.

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bien, pero no me gustan los hoteles con wifi pagando, lo mas seguro es que hasta que no cambien el sistema cambie de hotel en Bilbao

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El hotel esta muy bien situado, cerca de todos los puntos de interés y en una de las mejores zonas de la ciudad. Se tenían unas expectativas bastante altas con el hotel, por los comentarios de los demás y las imágenes y explicaciones de su web. A la llegada hotel vimos que el hotel tenía muy buena decoración en el hall y en la entrada al edificio, pero […] el mobiliario del lobby dejaba bastante que desear ya que no estaba muy cuidado, sino todo al contrario, muy bien decorado pero todos los sofás estaban rotos y desgastados. Las habitaciones que nos dieron eran muy pequeñas y con vistas a patios interiores. En general el hotel no está mal, su ubicación es inmejorable, el trato con el personal es muy bueno y esta todo muy limpio, pero podríamos decir que es un 3* y no un 4* tal y como tienen. Lisateave

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Muy bien situado en casco urbano. No se necesita transporte público. Tranquilidad en la habitación. Reformado. Muy limpio. Es lo que esperas encontrar cuando vuelves a descansar tras un ajetreado día. Wifi de pago y desayuno no incluido son los únicos incovenientes que encontré.

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Es cierto que, para el hotelazo que es o era, las habitaciones, al menos, algunas, están bastante usadas y necesitan una renovación. Pero en general, la estancia estuvo bien y todo fue correcto, desde la atención en recepción a los amenities del baño. La habitación resulta algo pequeña, aunque el baño es suficientemente espacioso. Las ventanas dan a […] un patio de vecinos y puede ser un poco agobiante. Pero es un lugar práctico si vas a disfrutar de Bilbao, sobre todo en fiestas, y sólo pasas por el hotel a descansar, ducharte, etc. Lisateave

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Un hotel en el centro de Bilbao,cerca de todo lo que hay que ver y visitar, con parking para depreocuparse del coche y poder tomar los mejores pintxos en las cercanias .Muy recomendable

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Tuvimos la "suerte" de que nos dieran una habitación grande. La cama cómoda pero demasiado grande, casi no nos encontramos en ella. Jeje. El barrio muy pintón. Los sitios de pintxos muy monos pero resultan carillos, esta en todo el centro de Bilbao lo que deja el casco antiguo el Gugenheim y resto de lugares turísticos a distancia de paseo. La única […] pega es que el parking cuesta un dinerillo. Lisateave

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Para un hotel 4 estrellas,la habitacion era bastante decepcionante y minuscula. La unica ventana que habia,daba a un enorme muro de ladrillos de un edificio.

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La ubicaciòn es lo mejor, ya que esta en el centro de Bilbao, a pocos pasos de la Gran Via, Del casco historico, Las paradas de metro estan cerca, muy buena ubicaciòn. Lo unico negativo es lo pequeñas y sencillas que son las habitaciones y que los pasillos huelen a cigarro, la 7ma planta por lo menos... lo demas todo bièn.

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workers in the hotel are very warm hearted to help us get to know the city, and the location is really great. Clean rooms, good view from the room, and great whether

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Vi ble positivt overrasket over at vi fikk et så bra hotell med sental beliggenheten til en veldig hyggelig pris. Vi bestilte tidlig og kunne velge en rompris som ikke kunne avbestilles eller endres, men for vår del var dette helt greit og vi fikk mye for pengene. Mulig vi syntes at vårt rom var noe slitt i forhold til at dette er et firestjerners hotell, […] men den sentrale beliggenheten veier opp. Vi kommer gjerne tilbake og anbefaler dette til andre. Lisateave

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El Hotel Ercilla está bien situado, pero necesita una remodelación interior. Una de las habitaciones que ocupamos era prácticamente interior y muy oscura. El secador de pelo es muy antiguo(como los de un gimnasio) y hay una necesidad de remodelar la decoración bastante llamativa. Los accesorios que ofrecen (gel y shampoo, limpiazapatos..) son escasos. […] Por ejemplo no hay crema hidratante ni cepillo de dientes.Tiene lo justito para pasar. Lisateave

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