Mandarin Oriental San Francisco - San Francisco

The renovation opens up the lobby and puts a brasserie on the first floor along with restrooms. This makes the layout much more convenient for guests. Our room was also brighter with much more comfortable chairs. Happily, the staff remains the same friendly, courteous, professional group. It is always a pleasure to stay here.

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Sitting squarely atop the second-tallest building in San Francisco, the Mandarin Oriental hotel was built in the days before they gave all the pricey high-rise real estate over to luxury condos. And you can sort of tell. Despite recent renovations, the hotels physical plant seems like something out of yesteryear, with too-sumptuous marbles and not-insubstantial […] amount of gold trim. The diminutive lobby, restaurant, and bar are stuffed into street level, and the hotel's location, while central, is too quiet at night and on weekends making it tough to get a cab. What makes the Mandarin a destination is the views. From an entry-level room or from jaw-dropping Bridge-to-Bridge digs, the City by the Bay has never looked better. Predictably smooth, unobtrusive Mandarin Oriental service is just the icing on the cake. Lisateave

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Could not have been nicer accommodations, professional, courteous staff and the views are unbelievable of the city and the bay.

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A superb hotel, beautifully located. The service is exceptional. The only negative and something simply petty and irritating - why charge high room rates and then charge for wifi access? In this day and age wifi is no longer an optional extra for most guests.

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Hotel location

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This might be the best hotel in the world. From the time you set foot onto the property the service is second to none. They have figured it out and I had the best hotel experience ever! ....and the views from the 45 floor are spectacular.

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We choose to stay here for a nice weekend in San Francisco. Room was appointed in the last floor as requested with spectacular views with excellent amenities, etc. just the way you expect to get from this Company. However, the room was too warm in the evening and called the technician at midnight but didn't repair the problem. We couldn't sleep because […] the A/C was not working and the room got really warm in the middle of the night. At check out we brought this matter and they couldn't offer any discount or adjustment or refund and they will check later with the technical department to see what happened. In the meantime, I was charged for the overnight valet parking and additional charges. Service at front desk was not as expected and unacceptable. No one contact us yet. Lisateave

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Stayed Nov 17th, 2012. The whole experience was 5 star! My girlfriend and I got engaged the same day we checked in. I took her here for a romantic weekend to celebrate our engagement. That night i mentioned our engagement to the host of the hotel restaurant. At the end of our meal they brought out a special fruit plate with the word "Congratulations" […] written in chocolate on the plate. The food at the restaurant was very good and highly recommended. Be sure you try the Tadish Grill a block from the hotel when you are there as well. Catch a trolly ride from the corner to china town which is really close by... you can even walk to Embarcadaro to one of the first piers. The view from our 40th floor was very nice. I would recommend trying for the 48th floor... as the view would even be more spectacular. Next time we will go for a higher floor. It was raining that night and when we went out the concierge offered us an umbrella to take with us for the night. Nice touch! The bed was extremely comfy and the room was spectacular. They look newly remodeled. The tub is on the window so you can bath with a view! We ordered room service on our last day. We forgot to do it the night before... it arrived within the time specified... like 30 minutes... not too bad. Breakfast in bed was simply amazing. This is by far the best hotel I've ever stayed at in S.F. and one of my top 3 hotel experiences ever! Enjoy your stay here.. you won't be disappointed. Lisateave

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The staff is incredibly personable and friendly. Our room was a bit delayed and we were treated to a complimentary cocktail/appetizer. The view from our 38th floor room was stunning. Quiet room, and very comfortable bed. The pillows were a bit large and stiff, but i should have brought our own from home. Room service menu for dinner does not offer a […] lot, and we weren't impressed with the steaks. However, we more than made up for it the next night dining at Bob's Steak and Chop House located around the corner in the Omni Hotel. Our first time in San Francisco to celebrate our 20th wedding anniversary. So if you're looking for quiet and very nice, this would be a place to consider. Lisateave

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Great for a family stay and short walk to the waterfront.

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Fantastic. Our room wasn't ready when we checked in so the team upgraded us and our view was worth a million dollars. This was great to have as part of our 10th wedding anniversary.

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Hotel was still in a renovation period, not all hotel options available ..

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Hotel was fantastic, views were stunning, staff were the most polite and helpfull I have ever had.

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Excellent hotel with modern rooms, a superb staff of people (how many hotels does the door man address you by your name?) great views from bay side rooms, hotel's restaurant food was as good as neighboring restaurants, a Gem downtown S.F.

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I would recommend this lovely hotel to others, however they are in the prossive of experiencing a massive renovation which is greatly needed. Lovely rooms, about 25 years out dated. Looking forward to seeing the new Mandarian Oriental!

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There is remodeling that keeps the main entrance and main lobby off limits. This was made up for by the courtesy and professionalism of the staff. Views from our room were imcomparable and worth it. Mandarin has the BEST location in the city for ready access to public transport.

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Though the Oriental was undergoing major lobby rennovations this weekend, which made for an awkward entrance and a make-shift registration room, the whole staff was top notch. The food and in-room service was superior. Kindness and promptness exuded from everyone. As a member of the LGBT community visiting with my husband, we felt welcome and were attended […] to as if we were Emperors. Would I go back? Without a doubt. Thank you MO of SF. Lisateave

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Our hotel stay was fabulous. Our view from our room and the staff was worth every penny. The staff found ways to make our 30th wedding anniversary very special. The hotel is under remodel, but it was still an enjoyable stay for us. We are looking forward to our next stay. I hope they add a club level and jacuzzi during the remodel with a really nice […] restaurant. Lisateave

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We stayed at the hotel for 2 nights. From the time of check in until our departure we have encountered the best and most friendly staff. We were upgraded to corner rooms with the most amazing view of the city and the bay. We were welcome with a pot of their special holiday tea in our room. Most of all, the hotel's help was rendered with an understated […] courtesy that was pleasant and refreshing. Especially considering the basic pushy service we usually receive in stores and other hotels. We would definitely stay again! Lisateave

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The staff here is top notch. They are very attentive and their service is incredible.

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This mandarin is the worst i lived in the world. So old! the elevator and room looks like 1970s.

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This was our first five star hotel outside of Las Vegas and we expected a lot, especially for the price. The service was wonderful but the quality of the room and facility was not up to par. Nearly every piece of furniture in our room was dinged up and the upholstery was stained. Sure, it looks like the picture, but age it 15 years. Still, the bathroom […] was fabulous and the bed was comfortable (no stains there) and it was very quiet way up on the 41st floor. The view was also great, particularly from the "skywalk" area in the hallway on each floor. Since we had paid for the upgraded room with the special theme furniture the shoddy condition of the furnishings was extra disappointing. Was it a good hotel with great service? Yes. Did it feel like a luxury hotel? Not really. Not when you're sitting on a scratched up chaise lounge and putting your jacket down on a stained cushion. Finally, one minor ding. Our room had an ice bucket but there were no ice machines or vending on the floor. Lisateave

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It was our first stay there and we loved it. We had a premium suite with a great view of the city looking East and South. Bay Bridge view was wonderful. It was the quietest hotel room I have EVER been in. If you want rest, this is your hotel. Service was on-par with other five-stars, maybe a bit better. Lobby is small and intimate as is first floor […] lounge. Lots of understatement throughout. Room service menu is a bit limited, but acceptable. On thew weekends, being in the financial district means a bit of a walk to things. But nothing is very far in S.F. I would certainly stay there again. Lisateave

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Thoroughly satisfied with customer services. Very efficient , discreet and helpful. The rooms somewhat outdated.

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Within minutes of checking into the hotel, everyone there knows your name. Friendly and super courteous staff is the strongest point of this hotel.

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Good place

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This hotel is very well located in downtown SF. The service is top notch and we got an excellent room with panoramic views of the city and the bay. I recommend it to anyone on a business trip.

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Mandarin Oriental in San Francisco - The toilet was slow to flush and needed to be flushed at least twice. The shower drain had to be held down to keep the water flowing. For the price I expected more. However, the concierge provided excellent service.

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This hotel does an excellent job of providing service to clients. Everyone from valet, check-in attendant, and concierge provided top quality service. The rooms are immaculate with amazing views of the Transamerica Pyramid, Coit Tower, and the bay! The afternoon tea is a nice touch. I would definitely stay here again!

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I always pick well known brand hotels for my vacations..Mandarin Hotel has a very nice bay view,staff is nice,location is very good.they have no connections between room service and room cleaning service.Every day they left the dirty tea cups and coffee maker also they never put new tea bags.

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everything was perfect.

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El hotel es espectacular las vistas desde la habitación fueron como para quedarse en cama toda la estadía... El servicio personalizado en todo momento el servicio de conserge insuperable, excelentes recomendaciones y direcciones de a donde ir? y que hacer? sin duda regresaría a este hotel

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Best hotel in San Fransisco.

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Estaban remodelando la entrada del hotel, pero nos dieron una habitacion mejor. El personal y su atencion excelente. Nada que criticar. Hermosa y completa habitacion y excelente vista.

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MUY BUEN HOTEL EN CUANTO A SERVICIO, LUJO Y COMODIDAD, OFRECE POCAS OPCIONES DE RESTAURANTE Y OTROS SERVICIOS EN EL HOTEL. MUY BIEN HUBICADO EN LA CIUDAD.

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Sehr schönes Zimmer mit grandioser Aussicht auf San Francisco. Der Umstand, dass sowohl der Pool als auch das Spa- und erweiterte Fitness-Angebot ausserhalb des Hotels - gegen Gebühr!? - benutzt werden müssen, ist für ein 5-Sterne-Hotel (in gewissen Reise-Katalogen sogar 6-Sterne-Hotel) schlicht und einfach nicht akzeptabel!! Lobby und Lounge ziemlich […] düster. Kein Vergleich mit anderen, von uns besuchten, ebenfalls mit 5 Sternen bewerteten Mandarin Oriental Hotels (New York, Kuala Lumpur). Lisateave

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