Hotel 304 West - Springfield

Ehhh. Overpriced for what you get. Note to owners: time to invest on some makeover moves. Dated. Dated worries me about what I might find in a room. I don't want to feel that way when I am spending my money on a room. Granted, we spent the night, we slept, we left. No "eww" surprises but if I have to wonder.... don't make me wonder. Is it me? Dated […] makes me uncomfortable because I am left waiting for the other shoe to drop. Lisateave

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No hot water in several of the rooms, had to switch to another room. Heard from several other guest the same complaints, No Refigerator, No microwave.

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Rude housekeepers. Don't plan on sleeping in!

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Nikki at the frront desk is very freindly, likes to joke wish is a good thing. We all need that at this time.

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The hotel was OK for the money (cheap) but there were a lot of problems. 1) I couldn't get hot water in the bathroom sink until I figured out that the handle had to be pushed to the "cold" side to get hot water. (The staff were completely unhelpful when I asked about this.) 2) There is a bar downstairs with very loud music until 2 a.m. that can be heard […] in our room. 3) When I asked the hotel to call us a taxi to go to the airport, we got an unmarked car that charged us 50% more than it cost to get from the airport. I think the driver was a friend or relative of the hotel owner. 4) Breakfast is free but worth every penny. Lisateave

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The shower in the room was broken and thus couldn't shower.

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Old hotel, needs updating and general maintainence issues, ex, mirror in BR chipped, bed skirt wrinkled, not well pressed. No extra towels or blanket in room. Saw a bug in lobby. Housekeeper only did up one bed, like she left half the room uncleaned. Wonder if her shift was up and she just left. Staff mostly was very friendly and polite. Ate dinner […] in restaurant, food was mediocre. Service was very good. Lisateave

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Unfortunately, all the clean, decent hotels were booked due to Hurricane Sandy. This old, old former Holiday Inn hasn't been updated in 30 years, and hasn't had housekeeping in at least 5 years. There is no housekeeping! The t.v. never worked. You would not walk around in your socks or bare feet...shoes everywhere except the bathtub. I couldn't wait […] to go home. Only laying in mud in the cold would have been worse. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES!!! Lisateave

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I was not very pleased. I thought it was over priced for what I received. Elevator out of order. Hall carpet was not clean or vacuumed. Room carpet not vacuumed. Plaster damaged in my room, Had to run water a very long time before getting hot water. The front desk persons were very helpful and professional. They were the positive in my stay. I don't […] think I would recommend this hotel or stay there again. Lisateave

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Don't even have a small bottle of lotion in the room, which hotel don't have that ?....

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one night was enough. Hotel is not of the same quality as whwn it was a Holiday Inn.

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The room was clean, but not in the nicest shape. The hotel lobby and public facilities looked like they haven't been maintained for a very long time. Hotel chosen mostly for location. Probably will not stay again.

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I enjoyed my stay. I booked via hotels.com and then stayed a second night via booking through the hotel. Both bookings were seamless and easy! There was a wedding reception going on the second night, however, the noise, crowd was very contained and did not disturb operations within the hotel. Would stay here again.

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they only reason i stay there is because the state electrical contractors exam is there and starts at 7am. i think the only reason the place is still in business is because they allow pets and the state uses it for the exams. If I could post pictures I would. If I figure out how, I will because I have a bunch of the room.

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Hotel was so dirty.When I got it there was no one at front dest had to wait for 15 minutes for some one to help me....

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This hotel needs a major facelift. The bed was soft, the TV reception was blurry never mind the ancient TV's themselves. Housekeeping left something to desired with how poorly the showers were cleaned and lack of vacuuming. The continental breakfast was so underwhelming that on my 2nd day I went out for breakfast. I understand why the hotel was dropped […] from the Holiday Inn chain. Lisateave

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My wife and I only stayed over one night for an early morning hospital visit the following day. We did celebrate my Birthday though, and the restaurant and bar served the purpose well! Location on Rt 28 has access to lots of stores. Hotel could probably do with a little "facelift", but was clean.

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The employees were great. The hotel itself need many upgrades. The maintance guy tried his best to fix the TV end up changing rooms.. The TV had limited channels. The room door locks were not secure...

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a/c unit did not work very well, room was not cooled properly

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I appreciated that they allowed dogs and did not charge extra (I had two), so stayed despite poor reviews. The 2nd floor smelled OK. The first floor (pets allowed) smelled of urine and cigarette smoke. The neighborhood is completely not walkable. No sidewalks, and traffic is tough on that street. The local bar had good beers and had a sush bar with […] a good cook. Lisateave

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Very dirty. I wouldn't walk bare foot on the carpet

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This location is in dire need of a renovation.

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My room was right over the bar and a live band played all night. Very disturbing.

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Had an employee fly in and stay there for one week. First night, her toilet overflowed and all of her clothes and luggage were ruined. Toilet smelled. View outside of window you can see all the trash on top of the roof, NOT ATTRACTIVE AT ALL. Pet friendly hotel so dog shedding everywhere even during the breakfast. Had to move hotel room since the first […] room was being fixed. Then second room the blow dryer broke, instead of bringing a new one was let back into old room to use that blow dryer where the room still smelled like MOLD and carpet wet. Maintenance man brought fresh towels to breakfast area saying just snaked your toilet here are fresh towels. Unacceptable! During breakfast that was just inappropriate and embarrassing. Lisateave

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This hotel needs to be shut down and remodeled, it is in bad shape.

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I stayed at this hotel at least 5 times over the last 3 years. It used to be a holiday inn but not anymore, I guess they were not fulfilling their standard. In brief: hotel is poorly maintained, falling apart. I saw the police came in twice in 3 days, one time I saw a guy handcuffed escorted by the cops. The breakfast is just awful. Only positive thing […] is the restaurant / bar adjacent who serves really good food. Lisateave

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Very rough. Would not go back.

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This hotel was older and showed a little wear and tear. But it was clean and comfortable. lt wasn't the classiest place but for the price, compared to our other options in the area, it was worth it.

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I stayed here for about a week waiting for a rental to start. The staff was always extremely friendly and helpful, but the hotel is badly in need of a renovation. There is evidence of water damage in many places, doors coming apart, doors that barely latch, badly functioning shower heads, etc, etc. It was livable to be sure and the price was lower than […] surrounding hotels, but there's a reason. Lisateave

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Wnen i got to my room the card lock and door was broken .I finnally got in and the bathroom was clean but sink and shower was a falling apart just like thew door. By the window looks like mold or something. At least the bed was good

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Room was falling apart. Non-smoking room with a remote control that cigarettes were put out on. Run the shower for 10 mins and the warmest it gets is extremely cold. Run the sink for 10 mins it barely sort of reaches lukewarm, kinda at best. I'm never stating here again and would def not recommend it to anyone

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Run down is all we could say everywhere we looked were issues & problems. Mold on ceilings, wallpaper coming off, dirty walls, horrible breakfast, pool was dirty with paint chips on the bottom (not vaccumed). Matress needs replacing. No hand towels used by the hotel, you only get bath & wash cloths. We went to the lounge instead of the pool. Band started […] 2 hours late! NEVER again will we stay there. Lisateave

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The bed was comfy. The Tv channels were limited. No one bothered me. The hotel was close to where I needed to be.

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Good for the price and the need. I just needed a place to sleep one night. It was near where I needed to be the next day.

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Don't let the price fool you! STAY AWAY! This is called a hotel but has the look n feel of a motel. I wouldn't even stay here for a cheap thrill! I checked in and an hour later I was leaving for another hotel nearby.

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the carpet floor was dirty. the bed was nicely turned down but a black streak was on the sheet. a jack was pulled out of the wall.

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bed comfortable and clean the same for bathroom , carpet needed vacuuming card access lock for room was not working properly had a lot of trouble getting in room

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At first, the customer service was good, but the next day before checkout, I wanted to take a shower and there was no hot water running to my room. The continental breakfast was less than satisfying and my boyfriend and I had to go elsewhere for breakfast. Overall, I wouldn't recommend this hotel to anyone wanting to go to NYC - too far from the city, […] expensive transportation to Newark Penn Station, and non-quality building. Lisateave

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the room is just ok. the cab they called for me is really expensive but it is a nice car.

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My stay here was a comfy and quiet. There was no complaints except for the false advertisement of TV channels that they say they supposedly have. This is an old Holiday Inn so you could tell the wall paper in the rooms and the lobby of the hotel was never done over. The bed was comfy and there is a restaurant located in the hotel for your convenience. […] Overrall this hotel needs to improve on appearance. Lisateave

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