DoubleTree by Hilton Rochester - Rochester

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Loved the cookies. Disappointed about the hot tub but the upgrade of the gym was outstanding. Shuttle service was excellent too. Should have free wifi from all rooms. Most hotels do. Quite surprised you didn't. Computer area was good. Printer was a nice feature. Breakfast was awesome. All staff were very friendly and helpful. We'll be back next year […] for the LPGA. Lisateave

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everything was great, service was great, we had little kids with us and they love the pool.

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I've never had the oppurtunity to stay at a DoubleTree before, but after this stay I will always check to see if there's one in the area where I'm going. The staff was nice and professional. The room was clean and had a great view of the atrium. The pillows were awesome. The cookies they gave us on check-in and check-out were delicious.

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We stopped here for only one night on our way back from Niagara Falls. The room was clean, modern, comfortable. The hotel seemed great. The rate we got was pretty good for a last minute booking.

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Very Good hotel , but WIFI connections 9.95 are per night PER MACHINE..

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All the comforts of home comfy bed flat screen tv thick thirsty towels

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I enjoyed my stay

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We enjoyed ourself they took out the hot tub but we made the best of it

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All of the Hotel staff were excellent in Customer Service

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We had a great stay. The Hotel decor was beautiful , the room was very clean, the bed was comfortable (and I have severe back issues), the Staff were so accommodating and friendly, and the location is right in the center of everything! We only had two minor inconveniences: 1) we had ordered Take Out and the place we ordered from forgot plastic ware […] and plates so we called the main desk, asked if they could provide them, they said yes but 11/2 hours later, still no plastic ware, we called again, they then switched us to the in-house restaurant and they refused to bring us plastic ware because we didn't order from them. 2) Our air conditioner was broke but had maintenance come immediately, and temporarily fixed it, so didn't need to tear all apart during our stay. So, all in all, it was a great stay and we will be back next year!!! Lisateave

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We just went for 1 night to visit some friends. The hotel a bit outdated but was very clean and the bed, very comfortable. Was surprised on such a big name hotel to have a gift shop that had almost all bare shelves in it. We were also woken up at 7:30am to evacuate the building by a very loud alarm and announcement, to enter shortly after for a false […] alarm. I must add that as we checked out they offered us a free breakfast for the inconvenience. Lisateave

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Very friendly and accommodating staff. They gave us warm cookies at check-in and were very helpful in helping us navigate the hotel. The hotel was comfortable and had very nice decor. I will definitely stay at another DoubleTree in the future.

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The hotel was beautiful. The staff, from the front desk to the porters were so welcoming. The room was very nice and quiet. Check in and Check out were so easily done. I would gladly return to this hotel.

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Half the lights didn't work

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Well located and very well maintained, enjoyed the stay ..

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I loved my stay, very comfy and great service. Would love to come again and nice surrounding area

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The hot tub was not working and the pool was tiny and overcrowded.

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it was very nice little high price food but good

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Overall we were very please with this hotel. The inside is very neat with the pool and all the greenery. The kids thought is was "awesome". The kids had a great time swimming in the pool while it was snowing outside. The staff was friendly when we arrived. We would stay there again.

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Great service. Great for children as the rooms are a good size, and the staff are very accomadating.

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Unattended kids running up and down the floors for hours.

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It's very clean! The outside look of the hotel doesn't do it any justice as to how it looks in the inside. It's got great design on the inside! Def will stay again! Two thumbs up!

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Nice hotel. I had little interaction with hotel staff except to complain about noisy guest in adjacent room at 11 pm they said they would send security to check and noise abated about an hour later 12 pm. It was a Saturday night. Room was very nice and bed very comfortable. Internet fee is $10 a day "please".

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Excellent hotel in a great location.

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Great

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wonderful hotel will go back highly recomend it

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We had stayed at this hotel once before and absolutely loved it. We then planned consecutive nights with two rooms and brought family to celebrate an event, but then found out there was a hockey tournament the entire time we were there. The drunken chaperones and kids running wild for two days was not the best; we were unable to use the pool, hot tub, […] etc. and kids were bouncing balls off of our sliding glass doors in the corridor, etc. We will know to ask about group conferences the next time! Lisateave

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Overall it was an excellent stay! The staff, room and ambience was excellent!

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All of the staff that we encountered during our stay were friendly and ready to do whatever it took to make our stay enjoyable and comfortable.

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The toilet ran off and on all night.

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Hotel bar was not well stocked:) The staff tried their best with what they had.

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Very pleasant stop after a long day of traveling. Beautiful hotel & helpful staff.

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This hotel is an excellent location with many great dining opportunities within walking distance. The staff was quick to serve and answer questions. The overall cleanliness (in public areas and in my room) was exceptionally notable. I would definitely recommend this hotel to a business traveler or family.

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the stay was very good did not like the fact that I booked two rooms & had an extra $100.00 hold charge on my account for 3 days

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Everything was good about the hotel. My only complaint is that I specifically asked for a room away from any kind of noise and was put too close to the lobby, on my last night there was a group of people carrying on until 3:30 am at the Atrium bar that was already closed & I didn't get any sleep that night.

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We had a first floor room by the pool area. Despite all of the people in the area, we heard no noise from it. The bed was one of the most comfortable I've ever slept on. The decor was beautiful in a contemporary way. I would say it's time for them to clean the carpets; they were pretty dirty throughout the room and hallways. One of the outlets in the […] bathroom (right in plain sight by the sink) was old and yellowed, which suggests that some details were forgotten in the remodel. The pool and hot tub were clean and large, but there were no pool towels anywhere. Somebody went and asked for some, and none came. My husband went, and was told there weren't any; however, a manager told them to give my husband some room towels. We received hand towels. The hotel was completely booked, so I would imagine that means they need to invest in more pool towels. Also, they required you to pay for wireless internet and there was no on-demand television, which surprised me since you can get free wi-fi, and get on-demand at hotels of far less quality. Despite their having several weddings going on that weekend, and being booked solid, our check-in and out were smooth, and the hotel was in a decent area for the money. Highly recommend. Lisateave

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