Grand Sierra Resort & Casino Featuring The Summit Tower - Reno

Stay was great but the fact that i had to pay an extra 13 dollars for services that i wasnt going to use really got me.. I purchased the room for 35 but paid 48 total.. Disappointed .....so whenever you purchase the GSR from Hotes.com expect an extra charge at the hotel..

The stay was wonderful an cozy.

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THE STAY WAS QUIET AND RELAXING..BUT THE MAIDS DID A HORRIBLE JOB ON CLEANING THE "NEWLY RENOVATED SUITES"!! THERE WAS DUST ON THE TABLES AND COUNTERS, PAPERS LEFT UNDER THE SINK FROM PREVIOUS GUEST!! YUCK!!! ALSO THE LUMPY BEDS WERE NOT NEW!! NO WAY..NOT TO MENTION THE ONE PLY TISSUE!! STAY IN A REGULAR ROOM AND SAVE YOUR MONEY. YOU'RE GETTING THE […] SAME BED MINUS THE PRICE AND THE FRIDGE N MICROWAVE!! Lisateave

I was able to relax in peace and quiet

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This hotel was dirty. The staff unfriendly. The elevators had gang graffiti on the hand rails. Looks like someone bled out by the elevators from the huge dark red/brown stain. I felt uncomfortable in the dark hallways. Every thing was over priced. Resort fee? For what 2 bottles of warm water? Toilet didn't flush, shower didn't drain. My emergency lock […] on the door was Broken off This is a horrible place. I moved down the street to the Hampton inn and was much happier. Lisateave

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There was a hole in the bed sheets. There was mold in the bathroom on the ceiling.

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Grand Sierra Resaort & Casino is a VERY nice hotel. The site is a bit removed from other casinos in Reno but overall it is indeed one of the nicest places in town. You can't lose staying here - they have everything you will need right on site.

The Hotel is great. They have a variety of great restaurants, bars, stores, a bowling alley, a candy shop, and a movie theater ($3 a seat - cash only). However, the rooms are in need of an upgrade. Carpets and wallpaper were a bit old and dingy. Clean though! Some rooms are pet friendly!

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A bit expensive for what you get. Needs an overall.

Everything was acceptable but the casino was under construction as were the roads getting to there. Price was great even after paying the hidden fee called a resort fee. Add $10 to your bill for this fee.

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Rooms are so old and need updating so badly. The restaurant we ate at was good, but, way too pricey for what we got.

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In the past we have always looked forward to staying at the Grand Sierra. This trip the room had no "Do not disturb sign" available, no plastic liner for ice bucket, no pen and paper (needed to take down a phone message). We will be looking for somewhere else to stay on our next trip to Reno.

We enjoyed ourselves very much . will be back for sure

I was not impressed at all especially for the price and rate of this room...the room was like that of a 2 star hotel, run down, not comfortable, low end amenities and pricey for meals.

It worked out great. Nice hotel, easy access, great price and excellent service.

Rooms could use updating. Furniture in room was uncomfortable. They did not clean our room daily. AI had to call and request they clean our room after the 2nd night.

Nice hotel to stay at. I was not too happy with being charged a mandatory fee for hotel shuttle, gym, and bottled water. The rooms are okay, but the place was too warm for me. The air conditioners did not blow cold (probably because it is winter), but several people in our group complained of the heat. Nice amenities for the kids. Overall good stay […] . Lisateave

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This is the second time I've stayed at the Grand Sierra in about 5 years. The hallways are dark and still decorated in a very tacky southwest theme. The only thing that has changed in the rooms is the bed - which is better than it used to be. They have plastic liners on the pillows which crinkle whenever you move waking you up. They also only provide […] a sheet and a slightly thicker "bed spread" for a blanket. The tile in the bathroom was cracked, the paint on the sink "cabinet" was stained and dirty, and the bathroom was still decorated in the southwest theme. I understand that the hotel is still remodeling their rooms, but 5+ years is unacceptable. The Peppermill built a new wing and remodeled all their rooms in about 3 years. Grand Sierra needs to step it up and finish the remodels. Until then, the rooms are tacky and lacking in the elegance of their competitors. Lisateave

the new rug colors are too dark and uninviting: miss the pony express sculpture.

Good for a family Vacation. We will come back.

The Grand Sierra Resort was a very good value, and the staff was extremely friendly - from front desk to employee walking down the hall.

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I was only at the hotel for about 11 hours, 5 of those were spent at a black jack table. 6 spent sleeping. I got the smaller suite for a pretty good rate during the middle of the week. The room was actually pretty decent ( there was however one light bulb out ). The shower was very nice I enjoyed it in the morning before I left. The bed was VERY comfortable […] I slept like a baby. The check-in was very easy. I was there only a short amount of time so I didn't really get to check out any of the things the hotel had to offer. Very close to the airport with shuttles going back and forth all day - everyday. All and all very good stay would recommend to a friend, and will most likely stay here again. (not to mention I left a winner so made the experience just that much better.) Lisateave

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Great place, great staff! Dog friendly... Overall one of the best in Reno...

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Not only a great casino but a first class resort. Great place to take the entire family.

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They put us on a dog floor. Barking dogs at 10pm. They moved us after I complained . Dogs barked in that hallway also. We had to call security to have the dog removed. They did not replace our toiletries ever. The walls are so bad we heard seeing and story telling from 1444 at 1:30 am until 3:00 am. The elevator was broke and I got stuck in it. The […] hot water ran out before we could complete our showers. I was told the pool opened April 1 by a booking agent from hotels.com and it was not open. Lisateave

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Large hotel that host guns shows and is very convenient. Rooms are dated and need updating. Basic lodging, smoky casino and good buffet.

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The hotel is going thru extensive upgrades. The rooms are nice. The view is great. The restaurants are excellent. However - I was awakened 2 times at 6:15 am with construction noise while contractors renovated nearby rooms.