Royal Sonesta Hotel Houston - Houston

was just disappointed there was no inside or infinity pool

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Hotel was in a great, safe location. Only issue was the room.. TV's are pretty old.. Fussy reception and minimal channels.. UPDATE YOUR FUNRNITURE AND TV's in your rooms!!! Staff was great, very nice!! GREAT FOOD!!!! I would stay again..

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Hotel was just ok. There were two maintenance issues that required service to the room the first night of my stay.

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extremely good value.

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Good Hotel needs renovation, new furniture and new lighting etc

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Hotel check-in was easy and the staff at the desk were amazing. The rooms were clean but I was shocked that the tv was so out dated. The mini bar was not plugged in everything was hot. When checking out I called 3x for bell service and waited over 30min and still no service. I had the take my bags downstairs myself. After arriving downstairs they were […] just sending someone up to my room. So much for customer service. Lisateave

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The hotel was as good as expected after reading the reviews. I would highly recommend anyone coming to this hotel if you get a chance go and book with the buffet breakfast included, the breakfast was really a good value add. Parking spaces are a bit too tight to maneuver but not hard to find a spot. All in all good hotel, central location, clean hotel […] rooms could be a bit more modern. Lisateave

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Luxurious feel for a great price!

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I'm not sure why I keep doing this to us. As a native Houstonian, I know what the traffic is like anywhere in the Galleria vicinity. Thought I was being smart getting a hotel a little further down the feeder from westheimer, but it didn't change anything. Still a pain to get out at any time there's daylight. Once the sun sets things calm down a lot […] and the place is easily accessible. That being said, this hotel is immaculate. Rooms are spacious, bed is comfortable, and the inside of the building is very nice. My only complaint about the room is lack of a proper closet. Almost any hotel has one. This one, at least the room we were in, only had a small opening in the tv stand to hang clothes in. Normally this doesn't bother me, but I had a suit that had to be crammed into this small space. Otherwise I would definitely consider this hotel for a future stay....IF it wasn't on one of the most crammed with cars streets in Houston. Lisateave

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I had a very nice stay at the Royal Sonesta. The room was comfortable and the service was wonderful. During my stay I was able to use the workout room and breakfast at the restaurant. Both were very nice with towels, water and fruit in the workout room and delicious eggs benedict with fresh avacado for breakfast. The only complaint would be the interstate […] noise from the even number rooms. All in all a very good stay. Lisateave

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Hotel staff was excellently trained. One thing is they only had one person working the front desk. Other than that I would stay there again.

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The hotel was nice, I really have no complaints. It just didn't have that five star feel though. The breakfast left a lot to be desired, but the coffee was excellent.

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Beautiful clean room. Nice pool and hot tub. Everything available in the hotel. Close to great locatoons

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But the customer service was embarrassing and infuriating. Are they understaffed? Then no one wants to help you, issue? Prepare to get passes around like a hot potatoe.

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Great place, great location, only complaint they did not clean our room one day. We were out of that room by 10:20 that morning and didn't return until the evening.

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Looks pretty, nice rooms, location, but everything took an absurd amount of time even calling the front desk took a long fine to get an answer.

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We stayed 1 night during Spring Break. We caught a Rocket games, shopped at the Galleria Mall, and went to the Space Center. The staff was very friendly and helpful. The location was perfect. We were able to check in early (noon) with no problems. The breakfast was great, especially the service in the Restaurant.

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had a great stay. i will stay there is there a good weekend offer

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It was very good except for a very loud knock at our door at 10: p.m. The person who knocked said that we requested for the air conditioning to be fixed so he was there to fix it for us. We did not open the door since we did not send such a request.

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Hotel staff was friendly. Enjoyed the bar and great bartenders. Room was ok but housekeeping was terrible.

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Have stayed here before and will again. Easily accessible by car, easy parking and even within walking distance of the Galleria, its pretty rare you can walk anywhere in Houston!!

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The hotel was nice and very convenient being in the Galleria area. The only negative was how thin the walls are.

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The rooms were very clean and the beds were comfortable. Would come back on my next stay.

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Hotel was nice and room was a standard size room. Other than that service could have been much better. When I booked this hotel, it came with free parking and free breakfast buffet. Person at the front desk forgot to give us our free breakfast coupons at check in and they tried to bill us for the breakfast. Service in the restaurant for the buffet was […] horrible as well. Asked for coffee and tomato juice and they finally brought them half way thru the meal. Also, when checking out, they tried to bill us for parking, again which was supposed to be free. If all this is in the computer, then they should get it right the first time. Overall a decent hotel but you would expect better service for a place that holds a black tie, fat Tuesday, party. Lisateave

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Nice hotel. The breakfast buffet looks better than it tastes though if you elect to go for the hot food. Its not hot. I was generally the first person in at 6:30 am, and the eggs, bacon and sausage were all cold. The eggs were very watery. Needless to say I went with yogurt and bagels for the remainder of the days. Internet in the room is charged per […] device so watch for that. Self parking was $16 per day. Lisateave

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A bit pricy considering the amenities are also very costly. Would be a great hotel for a business event. I would recommend for families but the price could overwhelm the options for other entertainment. Great for a couples retreat though.

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It was excellent and a very good value.... appreciated hotels.com tremendously on this trip. You saved me a lot of money on some great hotels... keep up the good work!

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The problem with 4-star hotels is that, while they have amenities they usually cost extra. The parking is extra, the wi-fi is extra, the breakfast is extra. Thus if you get a discount on the room on a discount site, you don't really get a 4-star experience, you get a 3-star hotel with extremely smiley service (usually telling you that your room rate […] doesn't include something). Based on this experience, I'm tempted to go with the 3-star hotels that include all of those amenities with the room rate instead of the nicely appointed up-charging Sonesta. Sonesta did have nice rooms, a topless soap/lotion set, and a decent exercise room complete with free weights, stairmasters and and a loud middle-aged grunter, so I was happy with the stay. You will too, just don't get excited about the amenities that will end up costing you. Lisateave

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Will definitely come back again in the future.

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Great Hotel, it started as a business trip and it was an excellent option. I stayed there for an extra couple of days to discover the city after my business meetings. Great staff, excelent location if you want to go shopping!

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Not as fancy for the price but it is in a great location and the front staff was nice. The Restaurant not so much I was taking breakfast up to my room and they could only give me one pair of utensils? It was policy.

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Friendly valet service, fast & efficient check-in. Room was small but clean & comfortable. Great bed with nice bedding. Definitely would stay again!

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Same scramble eggs everyday. Grapes available only for a la carte order.

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