The Whitehall Hotel - Chicago

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Nice little hotel that's conveniently located. Had a bit of difficulty with Wi-Fi, but other than that, a very nice stay.

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Great building and location. They room had a nice view and was clean and comfortable. My only complaint is the small bathtub.

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We have stayed here a couple of times. It's convenient, comfortable, and friendly. However, they really need to invest in more up-to-date televisions and a wider range of TV channels.

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Will return on next trip. Very personal, as if coming home. Excellent location, nice refurbishing, everything tip top.

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I really enjoyed my stay. The staff was helpful and friendly. The location of the hotel was awesome. Not far from the trains and sites.

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It's 2013; Asking me to pay for the internet ($10 a day) is absurd. The staff was less than cordial and all seemed as unhappy to be there as I soon was. Have stayed previously at The Hotel Felix and will be returning there from now on. Too many Hotels to choose from to deal with nonsense.

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Great location, with Michigan Avenue right at your door. The staff was extremely friendly and helpful. My room was very nice and the bed was heavenly. I arrived early for check-in and was given an upgrade on my room. I will definitely stay at the Whitehall the next time I am in Chicago.

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Decided on this hotel after reading reviews. Great location, friendly, helpful staff and we loved the room. I will definitely return to this boutique hotel. A very nice change from the big chain hotels.

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Hotel is in a great location and well maintained for an old structure. Rooms were small, but comfortable, especially for a 3-day stay. My disappointment was that internet was $10 per day per device and telephone was $.10 per minute. An 800 number could be called for 30 minutes, but charged at $.10 per minute afterward. I couldn't use this for a 3-hour […] board meeting conference call. A prepaid calling card wouldn't work for an 800 number. I had to use my cell phone, a less reliable and static-free method. It seems like every other hotel offers free internet wi-fi and long distance telephone in the U.S. Lisateave

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I appreciate the proximity to Michigan Ave., without the burden of heavy foot traffic. The hotel is small and not top-of-the-line modern, etc., but it has all the comforts you need: comfy bed, warm linens, gigantic tv, etc. I especially enjoyed the Asian restaurant downstairs for a quick snack or drink.

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This hotel was so convenient. My room was very nice and those pillows are a dream! All staff that I dealt with were pleasant, helpful and friendly. Two small grizzles: 1) one elevator was not working one day, so there was a long wait for the one working elevator 2) the WiFi is expensive and patchy, in that it often did not work in the room and I had […] to use it in the downstairs areas. Nevertheless, I really like the hotel and would stay here again Lisateave

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They are still remodeling/updating. We had an old TV, but they are in the process of putting flat screens in all of the rooms. One note, we wish they had a coffee pot in the room. Amenities are very good, good water pressure, good towels. Everything very nice, small lobby, and small elevators. Not that big of a deal, but they are a tad slow and get […] full so you have to catch the next one. I would stay there again. Got a great rate. Definitely recommend. Lisateave

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We're not sure. The location was great and the staff was very good but our renovated room had a TV that hardly worked, the glasses weren't clean,the bathroom switch wasn't right and the worse thing were the elevators that didn't work so we had to use the freight elevator.

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Marvelous location, few steps off Michigan. Room was spotless, great bed, beautiful bathroom. I usually stay at Drake, they were booked. Gave The Whitehall a try. Very good experience, would be perfect if they had an ICE MACHINE and an in-room coffee maker. I'm not about to pay for room service for ice delivery. The coffee maker is a great amenity in […] the morning, who wants to go down to the lobby for a cup of coffee? Prior to shower, etc. Not convenient. Great staff, nice little bar. Great value. Lisateave

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Great location, great hotel bar and we were upgraded to a suite for free!! The only downside was that they only had 1 working elevator and it was small and slow. We waited for 2 full elevators to pass us up before we took the stairs down 11 flights will alll our luggage. That being said, if we would have called a bellhop they would have taken our bags […] and us on the service elevator. But, since my wife and I are both able bodies, we decided to just walk to stairs. Great overall experience of a super classy room with a big 4-poster bed with all the modern conveniences! Lisateave

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Great front desk people. great price and location make up for the dated television and phone. With all that said, the price alone would get me to stay there again. Half block from Michigan Avenue.

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It was a great place to stay after they fixed the elevators and we didnt have to take the service elevator. Very clean and people are VERY friendly and helpful.

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The Whitehall was in a perfect location and our room had nice amenities and was clean and well appointed. We got to check in early, and when I pointed out that there was no wastebasket in the bathroom or bathrobes in the closet, the staff brought them right away. When ice is needed, the staff come and get the icebucket or bring a filled bucket and trade […] out for the empty one. There were no icebucket bag liners, which is one of my pet peeves. Do beware of getting a dark room. We were on 7th floor and on the side that looked straight into another building, about 7 feet away. I like to try different hotels, but if I return to Chicago I would probably try them again due to the value, location/comfort, and friendly staff. Lisateave

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Great location, just few steps from magnificent mile of N. Michigan ave, and all its' shops, restaurants, and easy access to transportation. Staff was very helpful. Hotel is old, lobby could be updated. Will definitely return.

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Older boutique hotel with a lot of charm. Classy but not pretentious. Definitely a steal for the money!

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This is an older hotel with the usual travails--one elevator not working, older television in room, carpets and furniture worn, BUT the staff was nice, especially at the front door and the price was excellent for a hotel across the street from the Four Seasons and in the Mag Mile neighborhood. If your time in Chicago is spent shopping, touring, attending […] games, etc., this makes a pretty good spot to coordinate your visit especially if you can get an attractive room rate. Lisateave

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My only complaints about the whitehall are the difficulty in getting internet access in the room (and having to pay for it) and the low lighting in the room. Everthing else, especially the staff and the location, was great.

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This Old-World, renovated hotel was wonderful. Close to all important locations without the Four Seasons (across the street) prices. I recommend it highly!

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In one word, awful! One elevator did not work, and it was substituted with the freight elevator, which was filthy and dungy, and inconvenient to get to. They closed the front door, and made entering and exiting the hotel through a maze difficult. They did not have my reservation when I arrived at the hotel, and neither did they have my colleague's, […] who arrived the following day. I did not appreciate being awakened by the maid who was cleaning the room next door, nor did I appreciate the nastiness and insincerity of the check-out person who sardonically dismissed my comments about my stay, which she asked for. Lisateave

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Everything met our expectations

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We absolutely LOVED this hotel. The customer service was amazing, everyone was so friendly and helpful. I can easily say that it was the most comfortable hotel room we have ever stayed in. The rooms are not large, but the beds are incredibly comfortable and our room was very clean. We enjoyed room service for breakfast one morning and the food was great. […] The location is perfect because it's a quiet street, but just one block from Michigan Ave and right across the street from the Hancock Center and the Four Seasons. I would recommend to anyone. Lisateave

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This hotel has it all. Great service from the minute I pulled up. Close to everything. The room and the bed were the most comfortable I've had in a very looong time!! Clean, friendly and amazingly comfortable! Well worth the rate.

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Can not beat the location for the price. It's clean and easy to get anywhere in the Gold Coast area, no frills and luxury but it works!

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It feels like a friendly neighborhood. The staff were unusually interested in the welfare of the guests.

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Fantastic location in a great area of town. One of the most comfortable beds ever. Some of the rooms furnishings were a bit tired and the hotel has no real lobby/ lounge to greet visiting guests. Nice remodled bathroom. Considering the great location, the price was fantastic.I was on the West side of the hotel , my window faced a concrete wall, so the […] room was very dark.Overall a great bargain and an enjoyable stay. Lisateave

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The interior lobby (not the front desk, but further in) and the rooms are beautiful and comfortable. Our room was large with plenty of walking-around space and we slept wonderfully. The service was fine but not "over the top" in the same way other boutique hotels in the area provide. It's not a deal breaker and our needs were thoroughly met, but a certain […] je ne sais quoi was missing. The location, however, is without reproach: literally steps from Michigan Avenue, quaint local eateries and shops, as well as tourist destinations, and accessible public transit to move throughout the city. Lisateave

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This was my first stay at the Whitehall, but I will definitely return. Its' location is perfect, and the room had recently been redone. I would like to compliment Toni, who was so welcoming and helpful when I checked in, and Ramon, who went out of his way to assist me. It is certainly a lovely little hotel, but it is the staff that makes the differ […] ence. Lisateave

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William, the concierge, was best part of the entire stay. He was VERY helpful.

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The staff was very helpful and friendly. The bed was WAY too soft for my 50 year old back but my daughter liked it. Beautiful bathroom, nice hot shower. Breakfast was not included but was delicious and wait staff was very good. One block from lots of MI Ave shops, very close to Water Tower Place. Lobby was smaller than it looked online; they may have […] been renovating. Lisateave

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We had a very nice time! Excellent location, and staff was very accommodating and friendly. The first room was a corner room on 3rd floor with a view of a brick wall and over looking their loading/dumpster area and the T.V. did not work. When we complained about the T.V. the next morning they said they would take care of it but when we returned in the […] afternoon it still did not work. They moved us up to the 14th floor same type of room with a beautiful view of Michigan Ave.! Will definitely recommend it and will go back there again! Lisateave

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It was a perfect Easter Brunch The service was perfect. It was a perfectly charming room with the most heavenly, fluffy bed and pillows... and the staff was flawless . I am a lifelong resident of Chicago and the Gold Coast is my home. We moved away as per my son's school. Our family celebrations and special occasions were spent at the Whitehall hotel […] on many occasions and that is why we came to the Whitehall for the Holiday. It's nice to know some things don't change and always remain reliably perfect. Lisateave

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Wonderful place to stay while in Chicago!

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Great location, very clean, nice looking room. Hotel on Delaware near Rush St. cery convenient for Eating and shopping. Will stay there again.

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Staff very helpful and friendly. Location great. Showers were cold. TV's are old. We really liked our stay except for the TV and Shower issues. Also, no free wi-fi...

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We had a problem with the tv and the tried to fix the problem but couldn't, so we got a free upgrade. The people were very friendly. Would stay again.

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The staff was very friendly. The bed was heavenly. The location was excellent. The coffee lobby was excellent. However, I did not like paying $49 per day for parking. The Beatles had stayed there, so it was certainly good enough for me.

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