Grand Hyatt New York - New York

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What a wonderful stay we had. Clean rooms and the staff was helpful.

Wow, what a location. Even noticed it featured in the new Marvel Assemble movie. The room was clean and well appointed. It wasnt big but it had everything we needed for a short break. It was a few seconds from all the main shopping areas and almost all the main attractions in Manhatton.Sevice on check in was fantastic. The check in girl noticed it was […] my daughters birthday and that night we got back to a little treat on the hotel. Will use the hotel when we go back to Manhatton. Lisateave

I booked a night at the Grand Central Hyatt for a trip to New York to see a show on Broadway. The hotel is in an ideal location. We could easily walk to almost all the different subway lines. After the show and dinner, we could even walk back. It was a great deal!

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Nicely appointed hotel and room with state of the art lighting. Room and bathroom small. Toilet paper location in bathroom is poor. Night light in Bathroom blinked all day and night. AC always on causing ones mouth to be very dry during sleep and upon awakening. Dresser is weird as it has doors hiding drawers. Best is the location and its Lobby. Great […] staff. Lisateave

Wonderful staff and service.

the hotel was just in the right location for us. We had greast ease of getting to the places we wanted. However, the countertop over the bathroom needs to be changed.

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very good

A+ Room and nice size for NYC. The lobby was very impersonal,loud and check in and out desk very strange. Location location location. Not enough resturants and hard to find a cup of coffee. It felt like a europan hotel.

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Not the worst hotel I've ever stayed in, but one of the worst in terms of value for money. The public areas are typical big chain four star quality; spacious with lots of marble and glass, but the bedrooms are typical big city two star cram them in size, and not not overly opulent. Not only was there no bath, there wasn't even a proper shower stall, […] so water from the shower spread half way across the bathroom, and bathroom sinks without plugs is something you don't even expect any more in Eastern Europe, let alone New York! The location is great, but in future I'd choose somewhere a bit less central but close to a subway station where you'd get more bang for your buck and still have a convenient way of getting around town Lisateave

The family was very satisfied with this hotel during our NYC stay. It was very close to central part but with some distance to keep the noise down when sleeping. The beds could be a little bit wider since we stayed 4 (2+2, family) persons in the room. I guess the doubble queen size beds where approx 130 cm wide but the information did state 140 cm. […] This was not a problem for us but for bigger people it might be!? But overall..... Very nice Hotel to be NYC! Lisateave

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Good location; very clean. The air conditioning wasn't functioning so good

Super easy check-in. Incredible sculptures in the lobby. Room was large by New York standards and very clean. Right next to Grand Central -- very easy to hop a subway and get anywhere you need to go. The first night there was complimentary cheese, crackers, nuts and pear in the room -- I don't know if this is the norm or if I got lucky. Also the fridge […] was stocked with complimentary beverages -- I wasn't charged for the water and the soda I drank. The king size bed was very comfortable. A touch light switch by the bed shuts off all lighting in the room with just a touch of your hand and the same switch can raise or lower the room temperature without having to get out of bed. Very satisfied. Didn't have to pack a toothpaste they supplied that as well. Overall, very much, better than expected. Lisateave

For the price that we paid for the hotel, I thought that the room and service were just very mediocre. The location is great, it is right across the street from Grand Central and is connected via passageway so it was a great deal of help to access the subway during the rain. The room was very small and when we checked in we were deceived. Initially, […] I booked a grand King room and when we checked in the receptionist confirmed with us that it was a King bed, but when we got to the room we did question the size of the bed. My husband and I kept saying that it was a really small King. It turned out to the a Queen bed but we didn't find out until check out. What a disappointment. The cleanliness of the room was questionable. The carpet was not vacuumed. The staff did let us borrow an umbrella for the rain outside, which was pretty nice. Overall, I felt like I could have got the same room and service from a 3 star hotel across town. Nothing special. Lisateave

We checked in on Saturday for our anniversary trip and when we got in the room , the bathroom was disgusting ... there was hair on the floor and dead flies in the tub. When my wife called the front desk they first said that room was cleaned and there shouldn't be any hair or dead flies. My wife asked them to come check it out for them selves .. they […] said that they will move us to a different room. The person just knocked on the door and handed me the keys without sayibg a word and did not help us with our laggauge. When i asked what room we are going to. He just pointed on the key card.we asked frint desk to change our bed sheets, it was never done. Worst experience ever. Will not recommend it to any one ... Lisateave

Very nice hotel, excellent staff and great location.

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I loved that it was next to Grand Central Station. Very convenient to using Subway system to get around NYC. We also were very pleased at the great price for a 4 star Hotel in NYC. This Hotel decor is very Modern and that was a pleasant change from other hotels I have stayed at in NYC.

The guys outside were extremely nice. Helped with the bags. When I told them it was my birthday they baggage handler said he was having champagne sent up twice and it never showed. There were no washclothes in our room. One of the towels seemed used. At 11:00 we were on at the bar and would have like a light snack and the only thing available was deli […] food. I've always wanted to stay at the Hyatt but the truth be told I've stayed at much better hotels in the city with better accomodations. Lisateave

Every employee we interacted with was courteous and helpful. Makes your stay enjoyable.Location was great and had a quiet room.

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The Hyatt might be a bit more then pricey then other places around town, but we sure thought it was worth the extra. I was told that the building with Trumps first building in Manhattan and when you take a close look you can still see signs of "Trump-ness" about the place. Can't wait to return.

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The best hotel I've ever stayed at period. The entire staff was so helpful from the check in to the last day we stayed. I loved the personal touch that the staff had w/ my twins & I. I told them that I'll be back and would be hard pressed to stay anywhere else. The cleanliness of the room to the location to Grand Central it couldn't have been any better!! […] It made the trip more relaxing & enjoyable than even I could have imagined. Thank you all for an awesome trip into N.Y. City!! Lisateave

Very impressed with Grand Hyatt. Great room overlooking the Chrysler Building so we were lucky there. All staff very helpful. Great service.Room and bath room very clean and well equipped. Excellent location between Grand Central Terminus and Chrysler Building and close to other sights.

Overall, the hotel is very nice and in a great location. The only thing I didn't like was that there is no door on the bathroom. Not sure if it was intentional or not.

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Stayed here for 2 nights last weekend. Negatives: not NEARLY enough staff at check-in counter. They compensate with express check-in kiosks, but on this night, few were able to actually check-in with them. So a very long, SLOW, line quickly developed. This was problematic for us because we had theater tickets and less than an hour before curtain. Once […] we finally made it to the front of the line, the beleaguered, exhausted clerk was very courteous. I noticed line at check-in persisted throughout our entire stay. Also, our room was hot, despite the individual thermostat in the room. Positives: modern decor, surprisingly quiet for being at Grand Central Station, QUICK service. Had issues with the room safe and they fixed it within 5 minutes. Overall, the hotel has some minor issues, but the staff is world class. Lisateave

The shower curtain is smelly after gets wet; it should be changed much often. The large rain shower head might be good for some people but with very low water presure.

Great hotel at a great location.

If you are here for a short while and need to be centrally located, this is it. The higher room rate pays for itself with saved time and cab fares. We walked to Rockefeller center, 5th avenue shops, and many restaurants nearby. The Grand Central station is literally downstairs.

The lobby was very nice and the room service good although food extremely high! My biggest complaint was the size of a room. I have stayed in many hotels over the last 25 years but never stayed in a room this small... very dissapointed in the size of the room for the price.:-(

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Great location across from Grand Central Station. Great service and quality of accomodations. Bus from airports stop and pick up right across the street. Staff is most helpful. I will return.

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Second time I have stayed at the Grand Hyatt. First time NO hot water. This time only LUKE warm water. Will not stay at this hotel again.

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Had a great stay with a group of girls for the weekend. Check in was great and we received rooms fairly close to each other and free wi-fi all weekend with complimentary coffee from the cafe. The hotel was clean and the rooms were spacious enough for NY standards. Besides the fact that the hotel was hosting a Model UN weekend with hundreds of teens […] roaming the lobby and hallways, it was an overall great stay. Its was convenient to go right next door to Grand Central station for cheaper food court finds or a quick snack. The location was great. Lisateave

My stay was very enjoyable. I would recommend this hotel to anyone staying downtown Manhattan.

Good stay overall. Disappointed by the fact that the booking indicated "double beds" when they were clearly "twin+". There were 2 beds in the room, with space for 2 true double size beds. With 2 people in each bed, the comfort experience was less than favourable.

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We had two rooms as extended family stayed with us and the hotel provided us with neighboring rooms without any problem. The rooms have all been redone - they were beautiful, spacious byNYC standards and immaculately clean. Right by Grand Central station - we walked to the theater and dinner both nights. Loved it - would definitely stay again!

It was a great hotel, lot of confusion at the beginning, we asked for early check in by noon. We got our room after 4pm. We had to wait approximently 30 min for someone to correct key problem to get into bedroom.

I was very impressed with the Grand Hyatt level of service. My occupation is actually a Sales Manager in a neighbooring NYC hotel and the Front Desk Staff here puts us to shame! I wish I could remember the lady's name who checked me in but she was impressive. She checked me in, signed me up for Hyatt Rewards, and even sent my friend and I a bottle of […] complimentary wine. Rooms were clean, up to date. Breakfast the next morning although VERY pricey was delicious. I would defintely stay here again! Lisateave

I was mad that they made me pay for the wifi