Hyatt Regency Cambridge, Overlooking Boston - Cambridge

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I travel a great deal for business, and one thing upsets me more than anything else-when a hotel treats guests as walking piggy banks. I don't mind paying for great service, but this hotel did not have that. Charging for internet service in an era where one can get wifi at any cafe is ludicrous. Every serviceat this hotel is a la carte. Added to an […] already not cheap hotel, it gets expensive quickly. But,I stated I don't mind paying for service. When one has to call the front desk at 6 pm to get the room cleaned, never gets toiletries on a multi-night stay, or the coffee maker refreshed (but you can buy a cup of coffee in the lobby), I wonder what the priority of the hotel is. It clearly is not about creating an environment where a traveler feels respected. I enjoyed running along the Charles River, not much else. Lisateave

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This was quite a nice hotel for the price I paid. The food, service, and friendliness of the staff were all top notch. They also had a complimentary shuttle to a handful of nearby shopping and subway destinations, which came in pretty handy for my particular stay. I would say that if you use this service though, don't be a jerk - tip the driver like […] you would a cab driver. I would say that if you use this service, whoever is in the queue first gets to decide the first destination. Also, if you're in a huge hurry, I'd take a cab instead, because sometimes you want to go somewhere and the next shuttle might take 10 to 20 minutes to return back to the hotel. The only real complaint I have is that, in spite of the thermostat reading at 72 degrees F, it was quite cold in my room (Guest Room, not a River View, just fyi). I had to crank it up to 76 degrees just to feel comfortable. I'm not sure if that was because my room was on one of the upper floors, and thus more exposed to the wind, or if it was something else entirely. As cold as it was at "72" degrees, I was shivering under the default bedding provided. Aside from that one small thing, which was easily correctable, I had a great time. I will also mention that the staff was remarkably professional, even during the late late hours around 1-4am, which I've found is usually an awful time to ask for assistance at lesser hotels (desk people falling asleep or off goofing off, for example). Last interesting point. I've never seen an automatic revolving door before, but it was pretty cool to see one in action at this hotel's front door. I realize that revolving doors are often put in to save energy, so having an electronic, automatic revolving door is somewhat ridiculous and needlessly extravagant, but it is certainly amusing to imagine that you have telekinetic powers while walking through this door. That is - until you get too close to one of the sensors and it stops. This probably seems like a really minor point in a r Lisateave

I had understood from Hotels.com that this hotel offered a free shuttle service to and from the airport and to wherever I needed to be dropped off or picked up from the BU campus. Their shuttle does not go to the airport at all and only to certain places at the University. Although it did not apply to me, they also charge $35 a night for parking and […] plenty of people were heard to be complaining about that. Wifi is an extra charge and their free printing of boarding passes didn't work at all. However, the staff and managers were incredibly helpful, kind and willing to go out of their way to solve all of my problems. The manager actually printed out my boarding pass and some documents that I needed from his own computer. I just got off the phone with a wonderful customer service person from Hotels.com and they are sending me a partial refund as well as updating their information on this hotel. Lisateave

Hotel door man did not help us when we arrived there by car. My wife called them for asking some questions, but they chatted each other and never responded back to us.

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The hotel is clean and comfortable, and the food is terrific. However, as a business traveler, I can't recommend it because the noise level was outrageously high. There were a lot of college students staying at the hotel, and when the bars let out in the middle of the night, the hallways were ringing with voices and slamming doors. It wasn't a good […] situation for sleeping. I mentioned it twice to hotel staff, and they did not apologize. So, I would only recommend this hotel for business if you are a deep sleeper, bring earplugs, or generally don't care about noise. Lisateave

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Our family stayed here for college tours in Boston area. The location is great, the gym and the pool is nice. We had nothing to complain about except the parking rate was a little bit much. Overall we would stay here next time we visit Boston.

Excellent hotels that Hyatt owns. Great people. Ambience needs some help, but we'll be patient. The Regency serves a great many types of travelers and they all can count on updated rooms, great food and views, and top notch service. The sensational doormen are worth an overnight!

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WAS VERY PLEASED WITH SERVICE. DISAPPOINTED THAT YOU HAD TO PAY FOR 15 MINUTES FOR COMPUTER IN PUBLIC AREA AND THAT WIFI WAS NOT FREE LIKE MOST HOTELS THAT I HAVE FREQUENTED.

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Verryyyyyy disappointed that WiFi was not free. In this day and age, I am surprised that hotels still charge for that! I believe that I was told it was free when I called, but I was told that WiFi "was always available for a fee." Additionally, it was $3 more for the "premium" that was supposedly faster. Since the charge was for 24 hour WiFi, I felt […] the need to pay extra to maximize my time, and not wait for a slow connection. Lisateave

we had to pay a substantial amount each night for parking at the hotel. We were not happy about that at all. We thought the parking fee was only for overnight guests of ours but no, every guest has to pay that. i would look at different hotels or parking arrangements. A bottle of water in the room was pricey also

We evjoyed our stay at the hotel and will stay here again in the future. The shuttle service to Boston was a plus! I have already recommended this hotel to friends traveling to the area.

The hotel was very clean and comfortable. Very pleased with the shuttle and concierge service - a big help with seeing the sights of Boston.

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The hotel was a little expensive for what amenities it had I guess you're paying for location. Cab are VERY expensive so it's important to have a good location. My one gripe was that the "turndown" service never came to my room to freshen it. It's very close to Harvard BS which was one of the reasons why I was visiting the city. I would reccommend […] but unsure if I would stay here again. Lisateave

Compared with the prices of surrounding hotels, the Hyatt-Cambridge was fairly priced and very well proportioned. The staff was helpful and friendly.

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They Quoted you a price when you registered and when it was time to check out, you were charged a higher price.

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This hotel was clean, comfortable and the staff was great. I get annoyed when I spend several hundreds of dollars on room and food and get hit with a very high internet fee. Other than that sticky detail, I highly recommend it.

I had a 3 nights stay at Hyatt Regency Cambridge last week, and the most extraordinary thing probably was that the rooms werent cleaned last Monday. Neither my room, nor the rooms of my work mates were cleaned on that particular day. My mate went to the reception to complain when we got back Monday night, but they were adamant he had put the Do Not […] Disturb sign on the door. I personally was too tired to bother. Simply quite bizarre really. As where I noticed cleaners in the hallways on both Sunday moring and Tuesday morning, I did notice there were none around on the Monday morning. Otherwise this is an OK hotel. Lisateave

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Even though we were in the ninth floor we could hear ambulances and cars passing all night. I think the windows are not sound-proof. This was complemented with some noisy guests. We had to call the front desk to complain at 1 AM, , plus the neighbor doors slammed and the "ding" sound of the elevator, made our night at the hotel a nightmare. The hotel […] location is far from public transportation and the parking is expensive, as is the access to internet. I will never go back there again. Lisateave

Noisy neighbors made me call the front desk who promptly sent the manager up to see me. He was very polite, caring, and accommodating, and he immediately addressed the situation. For the rest of my weekend stay, I didn't hear a peep and could - and did! - fully relax.

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My room selection was great. A view of the Boston skyline ws great. Restaurants were great.

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I requested a room w/patio that was chair accessiable. In order to enter the patio you have to be able to over come an 8 to 10 inch step. Chiar accessiable?? In order for a chair person to use the gym he or she must take the elevator up 4 levels. Elevator was out of order. Very disappointed.

Lovced this hotel! Always wanted to stay in it and I got a very reasonable rate!! I would come back again!

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very old rooms, but clean with good service. just standard.

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Enjoyed the stay and the location near Fenway. Beautiful view of the Charles river and Boston. Parking should not be so expensive...but such is life in the city!

Charging $15 for wireless internet is an insult.