Crowne Plaza Concord - Concord

After a long drive we were looking forward to a quiet comfortable nights sleep. Unfortunately that didn't happen. To start, the elevator was NOT working when we checked in and we had to walk 3 flights of stairs to the room which turns out to be right next door to the elevator. Of course the elevator started working again right when we went to bed before […] 10 pm and all through the night. Every time I drifted asleep I was startled by the thud and noise of the lift. I used a pair of earplugs but I could still hear it every time it was in use and didn't get any sleep that night, even with those ear plugs. The room also has a very intense smell of machine oil which gave us a headache and a cough. Being above the indoor pool doesn't help either, it really wears on your patience. It was full of happy screaming kids having a great time. Plus, the music from the birthday/graduation party going on really echoed up to the room as well. We turned up the TV volume and tried to drown out the exterior noise but the elevator still overcame it all. I suggest that the hotel executives spend the night on a full weekend to get the true effect of that room. It really should be a supply closet, it is a very poor design and placement of the elevator and it's so small. The décor of the room is nice, the bed was comfortable but the bathroom fan was not working. It's really too bad our room was so noisy and we never did get a good night's sleep. Lisateave

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Good

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We chose to find a hotel for Saturday night during our son's baseball tournament in Martinez, rather than driving home late to Fremont and getting up early on Sunday, to drive right back. $89 rate for 2 Qn beds, well worth it! Service at the restaurant for dinner was great from Joy, she was a pleasure to have as our server! Laundry services were also […] convenient to wash his uniform for the next day's games. Location was only 7 miles from the fields and interesting being adjacent to the small airport, no noise disturbance at all. Lisateave

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Wish they had a microwave and fridge in the room. The walk from the elevator to the rooms is a little weird and long, but the stay was great!

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This hotel has a HUGE atrium between the buildings that houses a pool, large hot tub, putting green, restaurant, running water, greenery, and walking space. It's relaxing and beautiful, although not all quiet with the kids in the pool at one end. Our room was next to the last at the end of the building(s) (away from the atrium) and it was incredibly […] quiet...except for the rare occasion when a small plane took off from the nearby airport...and even that wasn't bad. There are lots of twists and turns in the hallway, but the rooms run in sequential order, so you really can't get lost, even though it seems (at first) like a maze. Instead of the usual institutional building, this hotel has character! Lisateave

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Food and drink way to high, but there was a Taco Bell accross the street. No Refigerator or microwae in roon. Ice only on 1st floor

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Very comfortable. We liked the hotel!! Not noisy at night...we had no trouble sleeping!!!

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Everything was quiet pleasing with the hotel,sservice was great and the complication with booking was resolved quickly. The only down side was that the mini fridge smelled bad. Like spoiled milk. Other than that everything was great.

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I thought the hotel was clean and the staff was friendly and quick to respond despite the large wedding happening. They put us in a quiet room that was clean and well arranged. Although the blankets were a little stiff and scratchy. The decorum of the reception area could use a little updating but the pool area was both kid-friendly and has a romantic […] touch around the spa with rocks n plants Lisateave

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Looks nice but has cheap features with a inconsiderate staff.

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Always consistent, great service, nice hotel, I stay here over the concord Hilton. Strongly recomended.

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My stay at the hotel was great. Unfortunately there was a horrible sewer smell in the room. Since of was staying there only one night I didn't was to go through hassle of changing rooms. Great in door pool with spa. I thought I was going to get a sleep package (as displayed in picture) was not in room. Coffe they supplied had great flavor for hotel […] room stay. Besides the smell which the windows did open slightly to help get smell out my stay was fun. Lisateave

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Great

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Nice place, the breakfast is a bargain.

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We had a great time and were elated with the indoor swimming pool. The gym facility was clean however the treadmills need some serious maintenance. Our room was very quiet and comfortable. The handtowel bar in the bathroom wasn't adhered to the wall and the carpets are in need of cleaning.

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I had a great time. The front desk offered me an invitation to the wine and cheese reception. Never been to one. It made my trip!

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beautiful lobby. Nice room. Bed very comfortable but sheets and towels were scratchy. Otherwise very happy for location! Trader Joes across the street in nearby plaza. Front of the hotel is a little difficult to see when you are first coming into town. Lovely place though and plan to use it again in near future.

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Very satisfied. Room could use some maintenance but nothing that would prevent me from returning. Staff very professional and friendly. Pet friendly which is the only type of hotel I will support, regardless of whether traveling with pet. Room had easy outside access and was quiet. Beautiful hotel. I notified my associates that this hotel should be […] on their recommended list. Lisateave

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Very good hotel for the price. Nice location, clear room, good service and lobby.

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The restaurant left a lot to be desired. We had breakfast there every day. There was no choice for the yogurt flavor, no muffins other than English, and grape jelly was the only choice. Located in a beautiful atrium, it was too cold to eat there in December so we had to eat inside. Our room often appeared to have been cleaned in a hurry with no attention […] to detail - papers swept off the nightstand, lotion not replaced. It was a basic hotel with no extra niceties. Lisateave

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Room needed a more thorough cleaning. Room temp was 67/68 degrees no matter what we set on the thermostat. Heard another customer complaining of the same problem, although they assumed something was broken in their room and just needed to be fixed. I think it's more likely a hotel policy although I don't know for sure. I understand the importance of […] saving energy/lowering costs but customers should be informed if that is the hotel's policy. Desk staff and cleaning staff were very cordial, however. Lisateave

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Nice hotel. Large atrium which houses the restaurant, bar, hot tub, pool and sitting areas. Work areas with PC's and phones in lobby. Internet and parking are free, unlike comparable big name hotels. Some rooms come with wired Internet. Staff were very friendly. Room are fine, nothing really fancy. I had a king bed, flat screen TV, desk, small table […] with two cushioned chairs. The only issues I had we're that the bathroom is very small, like most places these days. Also the temperature was either controlled by the hotel or my thermostat was broken. It stayed at 71 degrees, which was horrible, I just like it a bit cooler. I never addressed it with the hotel. There's a lot around, shopping malls, restaraunts, fast food, golf right next door etc. Lisateave

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Everything was very nice. The Happy Hour Menu in the restaurant was great! We enjoyed a delicious late-night burger and glass of wine! I had to ask for the "free breakfast" that was listed on my reservation and they said that it was not included. I showed them my printout and they said they "would go ahead and give it to me"... they didn't seem real […] happy about it. Lisateave

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It was beautiful clean the staff was excellent the complimentary breakfast was superb

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This is a lovely hotel. The restaurant is wonderful, the staff are friendly. One minor complaint: This is the third time I have stayed there and every time, I get placed in a hall where renovations are taking place or are about to take place. This time, the hallways looked a little ragged. I think perhaps they give the best rooms to customers who book […] directly through them. Lisateave

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4adults stayed for 1 night very clean comfortable beds only complaint is very small bathroom!

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The hotel is very good. The price is cheap considering the amenities it offers.

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I left the room all day and i returned to a room that was not cleaned. but when I left in the morning, the maids were on my floor.

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Stay for a night or a week. You won't be disappointed. I had a weeks stay and the place was grand. Quiet rooms that were very clean, smelled clean and kept clean. The restaurant was a pilots above average. Food was wonderful but the decor was hotelish. Still worth the time to eat there. Plenty of parking and lots to do in the area during free time. […] Shopping and good restaurants close by. Lisateave

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