Sheraton Needham Hotel - Needham

Ridiculous to pay $10 for parking, and the room smelled bad. Otherwise, all fine, clean, comfortable enough.

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Good and clean, parking $10 a little too much. We ordered food from our room and it was very good.

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It was an easy stay off the highway close to my college for the reunion. I paid a little extra to get a suite for my girlfriend and myself. It was not what I would call a suite. It actually felt smaller than most of the regular rooms that I have stayed in at this hotel in the past. The bed was not great. Paying for the suite came with a free breakfast, […] which was very poor. Also at 245pm on a Saturday they had trouble finding me a clean room which I found very surprising. Lisateave

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Overall we were satisfied with the room. The bed was very comfortable and the room was cleaned. I think that paying $10.00 a night for parking is a little much. The breakfast could also have been included with the price of the room.

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Clean, good service. Being remodeled. Parking was a bit strange. Entrance was a bit complicated to find. Located adjacent to office complex - not great.

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I hoped Sheraton would fix 2nd elevator with renovation but still only one elevator working (for a busy hotel..!)

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I had a very comfortable stay. I don't like having to pay for parking and would stay somewhere else next time. We have family in Chestnut Hill and visit 4 - 6 times a year. I will try to find a hotel that does not charge for parking. The parking lot is also farther away than most places where you park for FREE.Overall, the front desk, bar, and restaurant […] staff were great! Lisateave

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The recent upgrades at the hotel have transformed the hotel into a very strong 4 star hotel. Staff were very helpful. King suite room very comfortable and spacious. Very convenient for Needham area; a bit farther away from downtown Boston.

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Excellent bed and well maintained room.Food and service at workshop I attended was excellent. Food in restaurant in reception area was very average.

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Customer service not a priority. When I checked in they did not have the correct room reserved for me. I had to show my Hotels.com reservation confirmation to get the correct room. The service in the bar and restaurant was extremely slow or non existent. I had to track down housekeeping in my pajamas our second morning to get more shampoo. It had not […] been replaced. Also, my reservation was for 2 adults and 2 children, yet we only got 3 bath towels each day. The hotel itself recently went through a renovation and the rooms were very nice and contemporary. The beds were extremely comfortable. My family was in town for a family event and so the location was perfect for our needs. Easy to find from the highway. My kids loved the pool! Lisateave

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Compared to many other Sheratons I had stayed in, this is really a mediacore hotel.

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it was okay. Great staff.

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The staff was very friendly and did everything they could to make our stay pleasant

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Extremely accomodating staff, from start to finish. The facilities are excellent with an excellent fitness center and a real sized pool. The location is also outstanding near both the highway as well as several nearby places to eat. The room was very comfortable and clean. So why not five stars? Well, they charge for internet and parking. In addition, […] the walls are so thin that you can here not only TV, but also conversations in the next room. At the same time, you could ask for a room not adjacent to another guest, sneak in and out of the garage which is not gated, and use the computers in the lobby which are multiple and state of the art. Follow these tips and you'll have an excellent stay for a competitive price (thru Expedia) Lisateave

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the hotel is located near the center, but on the same time easy to access, park and quiet neighborhood. the service was excelent, hotel team from the reception to the room service was happy to assist and to guide. we enjoy staying there.

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The hotel was very clean and well managed. We enjoyed our stay very much.

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My 75th birthday was a big milestone for me. The Sheraton Needham made it extra special..even the employees wished me a happy birthday! Ya gotta love it!

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the room looked just as I had viewed it online. Beautiful and clean crisp white bedding Staff friendly will return to this hotel for future visits.

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Our room was so clean and comfortable. Most importantly the bathroom was spotless, with plenty of towels. The only thing I would change would be the bath soap, would rather use body wash. The tv was so, so, a lot of channels were fuzzy, but I didn't care because I was there to get a good night sleep and I did. I also wish there could have been more […] creamers and sugar for the coffee. I would definetly go back to stay again. Lisateave

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We stayed here on the recommendation of family that live in the area. The room was clean but housekeeping kept knocking on our door at un-natural times. Earliest one was at 8:30 in the morning! One eventually walked in on us still trying to sleep in bed. The persistence to clean our non-vacant room was quite frustrating with the cost of lost sleep.

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The kids & the grown-ups were enchanted as snowflakes flurried outside the pool's glass walls as we played with the pool noodles provided & enjoyed the water! Great neighborhood to explore & shop & dine --- you can make a short walk to a Starbuck's, Marshall's, TJ Maxx, Au Bon Pain, Pronti Bistro, a Zagat-rated Italian restaurant, Radio Shack, CVS pharmacy, […] among other attractions if you don't mind that mild burn when you hike back up the hill upon your return! Three generations of our family gathered for my cousin's wedding in Framingham & we all very much enjoyed our stay! WIsh I was still there! Lisateave

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Great location to BC and the rates are very fair. Yes i would recommend

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after football game took shuttle back (which was way to long and bus fumes intoixicating) wanted to have something to eat and drink . We did not eat anything at game , only to find out everything is closed at 12 midnight.

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I have stayed at this hotel many times over the past 7 years, and it always confounds me. There is no van or bus connections to Logan Boston Airport, so it costs at least $65.00 to get there by taxi. The lay out of the corridors and the numbering of the rooms makes no sense to me, so I have often walked round and round in the wrong direction to find […] the elevators. The rooms themselves are fine, and the beds are comfortable, the amenities are all in place. But the lobby is currently being redesigned, and the layout of the commons rooms is not easy to access. The hotel sits on top of a steep hill, with a steep and winding driveway up. There is limited parking, costing $10.00 per night; and cars waiting for passengers at the entrance portico can easily block other cars from passing. The breakfast costs $16.00, but I prefer to walk down the hill and across to Paneras for breakfast. There are very few options around there. Lisateave

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I was pleased with my stay. My room was clean, lovely, and the fitness center was adequate --- more than suited my needs. If there is one suggestion, that is to be more helpful about airport transportation. The fare from the airport to the hotel was well over the estimate given, and I discovered that it wasn't the hotel's fault, but rather, that particular […] taxi-driver. It wasn't until I got there that I learned that there is some local wisdom about which taxis to take. Also, I discovered only after staying there that the hotel can provide a driver at a set cost. I wish I would have known this earlier. It would have helped me better navigate my stay, expenses. Lisateave

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A nice hotel, a little isolated but not too bad. Nice area. Staff was a little less than stellar, but adequate if your patient.

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The room was clean and very quite. Only stayed one night. did not care that I was charged $10 to park

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we were only there overnight...but it was very nice.

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Very pleasant business style hotel. Our room was quiet and pleasant. There are a reasonable number of handicap parking spaces close to the front entrance. If they were all taken, it might be hard for a person with mobility problems to get into the place. The hotel is somewhat isolated at the top of a hill so that walking to local business seems like […] it might be difficult. Lisateave

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Hotel is located just off the highway in an industrial park. Room and hotel was comfortable and well appointed. The staff friendly and helpful. The desk was unable to locate my reservation, resolved by showing it to them on my ipad. Charging for Wifi in a business hotel is unreasonable. Good buffet breakfast but expensive.

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The room was nice - service was fantastic - very few restaurants close by - transportation options were minimal. We came up for a football game and found the transportation option for this was great. Transportation to and from Boston was terrible. You either had to splurge for taxis or use the T system. The T system was fine except that the closest […] station is about a mile and a half from the hotel, and there was no shuttle service. Next time we will stay in Boston. Lisateave

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I came to needham to look for a place to live so I figure I'd stay here for 3 nights while searching. The hotel itself is really old. They are doing renovations but I'm not sure it can help much. We think the hotel used to be some sort of hospital before, just by the way it's structured. It's also over flow housing for a nearby college. Everyday there's […] college students standing out front waiting for a bus. The place is just run down and not worth the money. Don't stay if you're looking for a nice comfy hotel. Definetly shouldn't have the Sheraton name. Lisateave

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The room was beautifully decorated and quite large. The weight room was better equipped than most and the pool was very nice with nice views. Unfortunately the lobby and halls had a very musty odor. The room was so damp from humidity that everything was wet including the carpet and sheets. They could have left the air conditioner on very low to solve […] this issue. Signage was horrible. There were no signs coming off the elevators to direct you to your room or the pools. You had to take a hallway and hope it was the right one, then you'd find signs. I highly recommend you drop everyone and everything off before parking. We had to take a couple small flights of cement stairs to get to the hotel. None of the curbs had ramps, so it was a bit annoying. The most surprising - the sheets were very rough and uncomfortable. Of all the resorts I've stayed at in my life, I've never experienced that. I wouldn't say the place was horrible, it was just a bunch of little things that added up, so personally, I would try another hotel, especially for the price. Lisateave

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We chose to stay at this hotel even after reading other reviews complaining about the additional parking charges and the construction/remodeling work going on at the hotel. Leaving these two issues aside, everything was great: comfortable, remodeled room; great service at the front desk, bar, and room service; good location close to a highway exit, […] as well as relatively close to Boston College. There is nothing interesting to do in the immediate vicinity of the hotel, but if you are looking for a good launching point for your daily visits to colleges and other places in the area, the Sheraton Needham hotel is a great choice. Lisateave

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Hotel was awesome, very clean, friendly staff just wish bar and pool were open later

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We did not pay a cheap fee to stay in this hotel. However we could not satisfy with them. The stuffs were not friendly. Some other guest were very loud.

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Remodeling of front lobby a bit distracting, but new decor is very nice. The room was lovely, clean and beds very comfortable.

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Booked the room with double beds through Expedia, but was told there were only rooms with one king-size bed left. Since we had 3 people (the couple and kid), the sofa needed to be made as a bed. They said the room type was not guaranteed if it's booked through Expedia. That's bad.

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Hotel was being renovated. Initially lobby in transition with no flooring, then closed completely and entry diverted. Very large group of college-age students "living" in hotel for 2wks made for dormitory feel and slow elevators. Paid for in and out parking per night and later found gate up all the time. Should we really have had to pay? Stayed here […] as a break from a string of roadside hotels. Turns out they were nicer and included a free frig, internet and parking and were better maintained. Who charges for internet access these days and room refrigerators? Lisateave

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This is an excellent hotal and the staff was friendly and helpful. I would definately stay there again. I really enjoyed the pool and the lounge/restaurant. - Steve S.

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Excellent. Very convenient.

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After a long day in Boston we were awakened at 7:00 am by a construction crew outside our window. It would have been nice if the desk mentioned this during check in or placed us on the opposite side of the hotel. When we mentioned this during checkout the response we got was; "oh well, that's not our fault". My daughter will be attending Lasell College […] and the location of the Sheraton is a perfect location, however I wil never stay there again. Lisateave

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The place is great. The only thing that went wrong was that an our after I came in at, around 8pm, a banging noise started from the floor above. turned out they put me into the room under the gym by mistake. The gym closes at 10p so they offered to move me, and when I said I would stay this way, they gave me complementary breakfast and took off the […] internal charge from the room as well. so, the staff is friendly and attentive, the facility is good, and you just need to make sure not to get the rooms under the gym... Lisateave

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