DoubleTree by Hilton Hotel Portland - South Portland

Enjoyed the room. Beds are comfortable. Would have liked a refrigerator and microwave in room.

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Excellent. Convenient,

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The hotel itself was very nice, well maintained and staffed. Unfortunately our room (for 3 adults) felt a bit cramped, and we were a bit disappointed at the lack of a mini fridge or microwave. We visited Portland for funerary services for my father and spent alot of time in the room itself. Future visits may be questionable. There was no clear explaination […] of things that were included in the room and things that we had to pay extra for (like 3.50 for a bottle of water) when you include a coffee pot and supplies in the room) On future visits, we have discussed staying elsewhere as we were overall not impressed with the "Hilton" experience. Lisateave

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The desk staff were very friendly. However, they were out of the signature cookies... out again when we returned later... took until checkout to get our welcome cookies! The bathroom was aging a bit but the carpet in the room looked very new.

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The Doubletree is a very nice hotel - the room was pretty clean and spacious (king size room). However, one thing I didn't realize when booking it, was that the rooms don't have a microwave or mini fridge. I can only assume that is so that you'll spend your money on room service or the restaurant in the building. Eating out 3x's a day quickly adds up […] - I would much rather have had at least a fridge that I could have put some drinks to keep cold. Lisateave

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Book it! I've always wanted to stay in these two round hotels since I was a little girl. My husband booked a room as a surprise. I was very pleased with this hotel. Staff was extremely friendly and helpful from the get go. There was a hockey tournement in town so there were A LOT of kids running around with parents trying to attend to them and their […] things, while check in. My husband and I mentioned how helpful the hotel staff was with these families. We thought it was great! The hotel is located across the street from the mall and you'll have your pick of restaurants. Our room was airy, bright, very clean. The bed was so comfortable we had a hard time getting up in the morning. We will definitely book this hotel again. Next time, we'll take the time to enjoy the bar and pool :) Lisateave

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The room was spacious and clean. The restaurant's food and service were excellent. We'd go again, and hope to sometime.

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pleasant , across the MALL, great freshly baked cookies at check -in!- We've stayed few times already

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This hotel is a great deal for your buck. Just 10 minutes away from downtown Portland. Hotel is literally across the street from the Maine Mall with great shops and restaurants. Also, walking distance from Cracker Barrel. Staff is very friendly and accommodates all of your needs. Received a nice warm cookie during my arrival. It’s my girlfriend and […] I first stay in Portland and we definitely plan on visiting again in the summer of 2013. Lisateave

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The hospitality is great and loved the cookies. Doubletree makes you feel welcome and completely at home.

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We just spent a few days at this hotel over the Thanksgiving holiday. Travelled with a young family, brought our dog also. Room was clean and we were in the West tower. Pool was a bonus and was used by us each day for the kids - it is showing its age, but was clean and there were plenty of clean towels available. Plenty of chain stores and restaurants […] in the area (we ate out all the time), and its only a 10min drive to Portland city center. An enjoyable stay. Lisateave

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Very good night. Great location, and staff.

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While we got an amazing price on our stay, we were disappointed with the condition of the building, and our room especially. Hotel was rated as a 3-star, but we've seen better 2-star hotels. Maintence issues include: 1. Outlets in the room that were very loose, a plug would barely stay in them without falling out. 2. The thermostat setting seemed to […] have NO effect on the room temperature. 3. I found a small, sharp piece of metal (with my bare foot) in the carpet, that I could not identify or remove. 4. When the shower lever was activated, only about half of the water would go through the shower head, the rest continued to poor through the tap. The staff, however, were pleasant and professional, and courteous. Overall, we enjoyed our stay, but we would not be interested in paying regular price for the rooms. Lisateave

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Nice and clean place at a great price! I would recommend staying here

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We had no complaints about this hotel and loved the warm cookies upon arrival. We also appreciated the shuttle service for free to the airport. I would recommend this property.

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I only used the hotel as a place to sleep the night before a conference in Portland, so I did not spend time anywhere besides my room, or use any of the amenities. My check in experience was great. Kurt (Curt?) at the desk was warm, clear and welcoming. He was terrific. When I exited the elevator to go to my room after checking in, the area smelled […] like someone had been smoking. This happened again when I came back later. There was no smell in my room though. The room was fine in terms of comfort, arrangement and having all the things I might need. On the negative side, the bedspread had a small stain or soiled area on it (which is a little creepy) and I could hear some intermittent noise from the rooms next to me. Once I had earplugs in, everything was fine and the bed was quite comfortable. Unfortunately, the Wolfgang Puck single brew cup of coffee was so awful that after the first sip I had to throw it away. Lisateave

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Enjoyed the accomodations would have appreciated the bar being open later but overall very satisfied.

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Hotel was wonderful, but we did not appreciate the drunks hanging around the entranceway smoking cigarettes and swearing up a storm.

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Good value for money. If you cannot be in town, this is close to the action and close to the mall if you are so inclined. Good shuttle to the airport.

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Clean rooms, excellent front desk service, slow elevators

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Nice room, comfortable beds and the staff was very helpful & friendly

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The hotel is very close to mall, it is Not near downtown Portland. If you are wanting to visit or stay in Portland this is not the hotel for you. IT is across from the mall and lots of stores and chain restaurants. The room was small but comfortable. Comfortable pillow top bed...Soft sheets, lots of pillows, lots of soft bath towels. The pool area was […] nice and clean . Well maintained. Lisateave

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It was my first time in Maine and let me tell you that it was really beautiful I was around everything me and my family were so surprised if you are visiting Maine and want to be around the more urban/townsy side of town I suggest going to the Doubletree by Hilton

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The bar & restaurant are understaffed. I won't blame long wait times, no service on staff, they were just having to serve more folks than they could.bed was not comfortable, sheets very scratchy.

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this hotel should be rated at one star. and hilton should cancell there double tree flage from them.

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Nice place. Overpriced. Wanted to eat in the evening but couldn't get attention of bartender so went elsewhere. Excellent breakfast buffet, but it should be complimentary.

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Good value and suited our purpose. Recommend hotel remodel some areas like pool facility but overall comfortable stay with friendly and responsive staff.

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We are used to a much higher quality from a Doubletree property. This is an old Wyndam and it has not been updated. The rooms are the same size as a Holiday Inn. There was no frig or microwave in the room or available anywhere. The closet was half size and only three drawers in the dresser. If you stay around here try the Hampton instead.

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Front desk attendant , Tyler, has kind of an abrupt attitude. Otherwise, everyone else was nice.

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Very good hotel would stay again. Very friendly and helpful staff. Pool was great

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not worth the money they charge - everything was somewhat run down and the rooms were second rate - not very comfortable - on top of that I had ordered a King bed and got 2 queens.

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The air conditioning system was very loud and either too warm or too cool in the room to the extent that it interfered with our sleep and we woke tired each morning. It blew really cold air when on and if we turned the temperature up - even to 72 F - it would actually blow heated air instead of allowing the room to heat up from lack of air conditioned […] air. Otherwise it would be a decent stop but due to this significant failure I would not spend another night there. The air system is not what was expected from this hotel line. Lisateave

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Hotel seems to be showing it's age but room was nice but rather over priced. Easy access to interstate, downtown Portland and waterfront area

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I was completely disappointed with this hotel. It was an old tired hotel that had been partially renovated with some paint, a granite countertop in the bathroom, and not much else. The lobby in the West building was AWFUL. Depressing, cold, empty, totally out-of-date and awful. Even the parking lot was falling apart. The only (ONLY) nice part of the […] hotel was the pool. It was decent. I can't believe the price Doubletree charges for the quality of the room, and the hotel in general. I will not stay here again. Lisateave

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Good overall, ample free parking, nice to have Starbuck coffee shop in the premise.

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Hotel has been recently upgraded/renovated. All clean and new.

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The bathrooms are clean, but, overall not in good condition. There was mold in the shower and rust around the outside of the tub. The blamkets on the bed were way to short for such a large bed and you had to untuck the blanket every night to get it to extend over your body. The bartenders were sullen and one kept talking on the phone to his EX mother […] in law while he kept me waiting over 5 minutes to by a bottle of water. Lisateave

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Room was clean. Staff was pleasant and greeted you with a warm cookie. Nice touch.

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this would be a great hotel, but only if they get rid of the lousy night counter guy named Tyler. He was rude to all guest he spoke with, and did not care one bit about taking care of any customer concerns. The only way I able too was by waiting till morning and speaking with the manager, this happened 4 out of the 5 days I spent there. The rest of […] the staff was very nice and helpful. But I will never stay there again as long he is there! Lisateave

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