Sheraton Maria Isabel Hotel & Towers - México

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I was staying at the hotel, 9th floor, when the earthquake hit. I did not see any visible signs to instruct guests on how to proceed or where to go. I thought this very dangerous, especially since Mexico City gets rocked every now and then. Neither did the alarms go off nor anyone on the speakers to let people know what to do.

As a frequent traveler I am used to a standard of quality for Sheraton Hotels. I am very easy going, and this is the very first time that I post a negative review on a Hotel. The Maria Isabel Sheraton used to be known as one the best hotels in Mexico City. Its location is fantastic and the service from the staff remains excellent. My last stay (April […] 2012) was very uncomfortable because the A/C in the room was not working properly. The staff offered to "upgrade" me to a suite with allegedly better A/C, but I was supposed to pay the difference. The staff offered us to switch rooms and we visited about 5 other available rooms, all of which had the same problem - barely A/C. They sent a technician to the room and one of the surprises was that the A/C in the rooms have no air filter, so everything inside the air-handler is very filled of dust/pollen/hair/etc and that explains why the A/C don't work correctly. The technician explained to us that they no longer use filters in the room A/Cs!!! The airflow was minimum because of all of the dirt in the air-handler. Since we had prepaid, and didn't want to go through the hassle of locating another hotel, we decided to stay, otherwise, we would have switched. I wish corporate Sheraton would realize that it is time to upgrade the A/C systems in the hotel. If anybody feels A/C is important, then this hotel will not be comfortable for you. Lisateave

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I was staying at another hotel in Zona Rosa, when I got the flu (fever included) and needed some place more comfortable and with central heating. The Sheraton Maria Isabel was perfect. The service was fantastic... everyone was SO hospitable! Beds were comfy and I was able to recuperate in a day. Wish it were a little closer to the subway stop, but it […] is definitely walkable. Lisateave

This hotel is a goof one, it completely met my expectation. The only negative. The WI-FI should be included in the room charge. Thank you Yoram

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Centrally located in Mexico City, Great hotel cab service.

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Good locaton, just make sure you have pleanty of nickels and dimes......you'll need them!

Our stay was outstanding.Kudos to the great service the bellboys do. They work very hard and should be commended. The hotel taxi drivers do a great job also.

Great location, the front desk staff is very slow, and have some issues when you dispute some charges. Lots of places to go for dinner, to buy drinks (water, soft drinks, etc), Also ATM are only 1 block away (next door to the US Embassy). Internet costs are a little high, however Starbucks is on the 1st floor, WIFI password/access is on any Starbucks […] receipt Lisateave

Good location. Very clean. Bathrooms are dated. They load you up with extra charges for things like: - In- room internet access (Although they give you 30 minutes free in the lobby.) - Using the fitness center. - A 20% "service charge" (this is not the server's tip) on food ordered in the lobby lounge.

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This place amazes me. I have traveled extensively and have never seen such gouging., anywhere in the 48 countries I have visited. A phone call from Mexico Sheraton Maria Isabel room to USA -- brace yourseves -- 6-7 dollars per minute for each minute of the first 15 minutes, 1-2 dollars for each additional minute. I spoke for 22 minutes and it cost over […] $100...(two days in a row). I a time when you can place calls for pennies a minute, this hotel charges rates higher than those originally charged by Alexander Graham Bell to use the original phone!!! Shame on you Sheraton..... Otherwise a great place, Luckily I don't believe that these phone rates are typical for other Sheraton properties around the world. It's probably cheaper to place a call from the space shuttle back to earth.... Lisateave

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it's nice, great location and clean.

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The area is nice, well protected, you have the US Embassy next door, it has a Starbucks within the premices. Nice. Perfect for business. My recommendation, do not order from room service. pretty bland and no good

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La pasamos muy bien, no tengo ninguna queja sobre el hotel....excelente en todos los aspectos.

El hotel esta muy bien situado, el servicio es un poco lento, internet muy caro, pero es un hotel cómodo y perfectamente bien ubicado, regresaría siempre!!!

Muy práctico y recomendable para tramitar la Visa Americana, Felicidades.

Excelente hotel y muy bien ubicado, la amabilidad del personal es estupenda y las instalaciones muy bien ubicadas, excelente gimnacion. Aunque hay hoteles en la zona con igual calidad a un menor precio. El acceso a internet no esta incluido en la tarifa de la habitacion!!

Mto bom o Hotel. Serviço muito bom, café da manhã de muito bom nível. Ficou a desejar o arranjo da festa de fim de ano. Venderam tantas posições para a festa que o ambiente ficou desconfortável, apertado e o ar condicionado sem conseguir vencer a carga térmica. Mas recomendo. O Staff é atencioso e procura atender suas demandas.

EXCELENTE HOTEL

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Hotel muito bem localizado na região da Reforma, fácil acesso à Condesa, Roma, Polanco e o Centro Histórico, praticamente fiz os passeios todos a pé. O Staff foi muito prestativo e o quarto estava em boas condições. A internet é paga à parte, mas uma dica é acessar a internet no lobby que é gratuita por algum tempo. Aos domingos, eles oferecem bicicletas […] gratuitamente para passear, vale a pena também. Lisateave

Achei o café da manha caríssimo. Sempre cobram por fora.

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Definitivamente este hotel supera las expectativas del viajero en cuanto a servicio todos son muy amables y te resuelven hasta el mas minimo problema, no tienes que molestarte para nada ellos se encargan de consentirte, lo que le falta al hotel es mantenimiento ya que esta viejo y las alfombras del lobby estan muy maltratadas, en cuento al cuarto excelente […] la cama, alfombra tele todo y una excelente ubicacion. Lisateave

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muy buena ubicacion y atencion

Excelente.

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En el área que me toco es imposible tener un servicio de calidad en los elevadores. Tardan muchísimo y no están funcionando todos Graias

Excelente servicio, impecable. Gracias a todo el personal del Sheraton María Isabel. No tuve ni un solo problema.

Muy buen servicio y atención personalizada, salvo la alberca que está fría y que aparenta ser mas grande en las fotos.

La Suite ejecutiva estuvo acorde a nuestras expectativas, nos recibieron con fruta y dos copas de champaña, la habitación se encontraba en muy buenas condiciones, lo recomiendo ampliamente.

O hotel tem um excelente buffet no café da manhã, com comida mexicana e internacional. Mas é um pouco caro (pouco mais de U$ 15). Tem um outro buffet ao lado do hotel (Sanborns) que é bem razoável e custa a metade. Além do Starbucks, que fica dentro do hotel. É bem localizado (fica a uns 500m da estação do metro- INSURGENTES. A única crítica, fica por […] conta da desonestidade do serviço de cabeleleiro que ocupa um espaço no hotel. Agendou um serviço de escova (brushing) p/ minha esposa por M$ 250,00 (duzentos e cinquenta pesos mexicanos) e depois do serviço pronto, cobrou M$ 487,00 quase o dobro.Pura picaretagem. Não quero botar essa rapinagem na conta do hotel, mas aviso aos viajantes para procurarem esse serviço fora do hotel, pois existem vários salões nas proximidades. Lisateave

Las instalaciones, a pesar de que están al 100% muestran un poco de vejez, falta de renovación, sin embargo no es un punto grave ya que todo funcionaba muy bien. El check-out se realizó rápido y sin problema alguno. MUY BIEN!