Mayfair Hotel & Spa - Miami

I would recommend this hotel to others but make sure you ask for a room on the back of the hotel away from the elevator. Our rooms were on the front and it was very noisy. There is a bar across the street that plays loud music until after midnight every night. The rooms themselves are not sound-proof. You can hear the elevator sounds and people in the […] hallway. Lisateave

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Stay was good. Service could have been better. Breakfast was rip off so did not eat in. Toilet got blocked. Valet parking a rip off. Used parking opposite the hotel was cheaper. staff was pleasant

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Our room was across street from restaurant/bars so it was noisy until midnight. Otherwise, we liked the neighborhood a lot

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overall not bad, but on 2 (out of 4) occasions the front desk FORGOT the wake-up call! Great Hotel

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I left an expensive shirt on the bed in the room (white on white so missed it), and contacted the Housekeeping Manager, who was no help. Then I send an email to the General Manager, and received no reply at all. I expect much more from an expensive hotel.

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The location, the service and the atmosphere of the hotel were great. So much you can do and so many places you can go for entertainment. Unfortunately, my boyfriend and I did not get to enjoy the beauty of the hotel. I really wanted to do that rooftop happy hour. We were there for a two day concert. We left the hotel mid-day and come back after midnight, […] so there was no time to enjoy the beauty of the hotel :( :( :(. However, we will most definitely go back there on my birthday this summer and will most definitely enjoy that rooftop :) :) :) :)... Lisateave

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We spent 3 nights in Miami before going heading to Cuba. Mayfair had great ratings online and the pictures looked good. Upon arrival I was disappointed how skimpy the lobby and the reception dest was. The hotel is old, has nice spanish style tile work, with a veranda opening in the middle. The location is good, close to a charming shopping area and […] restaurants. Our room was spacious but no carpeting, only tiles which was odd since this is not near any body of water! The service was just ok. Few calls to housekeeping and room service took 20 minutes! At some point might have been a 4* hotel, but not now. The spa hours were very limited and closed early so we could not use it. Lisateave

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The rooms were great. The room included a sitting area. The bathroom was spacious and it had a balcony with a hot tub. They had a big buffet in the dining room for breakfast, but it was not cheap. But the service and food was good. On the rooftop was a lounge, outdoor pool and bar. The hotel also has a full service Spa. I was not as impressed with the […] neighborhood. Though I could see a marina from the rooftop, it was not easy to get to. The surrounding neighborhood has lots of stores and restaurants, but it felt a little run down and deserted. Considering this was high season, I thought the room rate was very fair for what I got. Lisateave

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great place - quiet - in a neat area. really nice room

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Location was great - it is located near the water and in the middle of the best sights in Coconut Grove. We were there during the Coconut Grove Arts Festival and it was convenient and near the action. Our room was clean and comfortable if a little ordinary. We had a small balcony but no view - we looked across a very small space at a concrete wall. […] We found the service to be indifferent. Nobody seemed particularly eager to help us. No real problems with service (other than delays in getting our balcony hot tub activated and the housekeeping staff pestering us on the morning we left), but at the same time everyone seemed a little bored and not particularly helpful. The bartender at the rooftop lounge didn't smile or seem friendly, and the waitress at the rooftop lounge didn't approach our table once. The rooftop pool lounge provides a nice setting but isn't really family friendly. Overall no real complaints but we wouldn't be particularly inspired to try it again. Lisateave

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Great location. Everything we needed. Service was great! Was able to make the room cool enough for comfortable sleeping! The room had everyhting we needed. The Valet guys were awesome...even tho it was traffic mayhem because of the arts festival.

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Nice friendly staff, great location, older hotel

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PARKING VERY EXPENSIVE $$$$$. NO FREE BREAKFAST. TOILET BROKEN , HOUSE KEEPING VERY POOR. WOULD NOT STAY AGAIN.

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Awesome hotel. My mom and I checked in on my birthday as part of my mini-vacation to celebrate my birthday.

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I grew up in Miami but have lived away for twenty years. I wanted to avoid South Beach hotels and stay in a more central quieter location with easy access to the rest of Miami. I found a deeply discounted room rate on Expedia, read several reviews and booked the stay. Glad I did! The Hotel, to my mind was beautiful. My wife and I were upgraded to a […] suite and loved our room. The weather was beautiful and the rooftop pool was very nice. We started our day walking to breakfast at Green Street Cafe (great food and service) then headed out from there. Since I grew up driving in Miami, it's easy for me to get around but the Hotel's location in Coconut Grove puts several must see places very close at hand. Vizcaya, Miracle Mile (shopping) and Merrick Park (shopping) are a stone's throw away. South Beach is depending on traffic 20-25 minutes away. The University of Miami is also close by. Of course, Coconut Grove is a destination in itself and worth a full day and a night of your time. Overall, loved the Hotel and the location! Lisateave

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Great hotel with spacious rooms. No complaints except for that the valet service is far too expensive. At $26 per day, we park across the street at the Coco Walk garage for $12 a day and had no issues. The spa and amenities were excellent.

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My husband and I stayed here for four days and we had a wonderful time. We were blown away by our suite with a large Jacuzzi and three flat screen TV's. There was even a TV in the bathroom! The decor was beautiful and off-beat, like a tropical dream! We found the courtyard with the fountains very relaxing and the rooftop pool with bar was a delightful […] surprise! Did the Escape Package at the hotel spa which was fantastic. I highly recommend it to over-stressed people seeking deep calm. Hotel staff was very helpful and jovial. Lisateave

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Hotel was very nice, staff was helpful. We had room service for breakfast and the food was not good at all. Hotel is in a nice clean part of town with a VERY nice shopping/eating open air mall across the street. I would highly recommend this hotel but eat across the road!

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Great place to stay, close to south beach, downtown Miami, and across the steer from coco walk.

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We book this hotel for our trip to the college football championship in Miami. We purposely chose NOT to stay in South Beach along with the other 50 thousand fans. On our a approach to the hotel and even when we pulled up to the main door I was a bit worried because from the outside the Mayfair looks very "plain". I might also note we drove in from […] the back side and did not get a good look at the surrounding area, so my first impression was underwhelming. But that first impression did not last long. The interior of the Mayfair is incredible! The is a huge center open air courtyard, with fountains, foliage, and areas to sit comfortably and enjoy the wonderful surroundings. On either side of the courtyard are atriums we equally comfortable surroundings. The rooftop pool and loung area is a perfect place to relax, swim, have a refeshment (or snack, meal), day or night. There is a fireplace for ambience and great views of the surrounding areas, including Biscayne Bay. Our room was spacious and clean (large bathroom with dual basin sink. The staff was friendly and attentive. The surrounding area has shops and restaurants well within walking distance, and the coco walk shopping area even has a theater if you want to catch a movie. In short, if you want to get away for a nice quiet relaxing time in Miami, the Mayfair is definitely the place for you. Lisateave

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We enjoyed our stay. Located in a very nice neighborhood with many shopping and dining options. The entire staff was very friendly and helpful. We actually arrived a few hours before the check-in time on a very busy weekend in Miami. They gave us access to the pool area and we had a wonderful afternoon in the sun waiting for our room. Then they upgraded […] us to a parlor suite for the inconvenience. Lisateave

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The beauty and serenity of this hotel was amazing! Great view from the rooftop; however, drinks were overpriced there. Hotel staff were extremely helpful and always available for whatever needs you may have! Couldn't have asked for a better location as the hotel is located right across from the Coco Walk and great restaurants. Will definitely be ba […] ck! Lisateave

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The hotel looked better on the website than it did in person. I was a bit disappointed when I saw the actual room. Not near beach and my view was of a wall. What I liked most about the hotel is the location and for the price that I got through Expedia, I would recommend only if they could get a good deal. Not a bad place to stay, but for the star rating, […] thought would be a nicer hotel. Lisateave

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Very nice hotel in a great location. The CoCo Walk across the street is fantastic. The hotel pool is on the rooftop and quite nice. Parking is adequate.

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The rooftop pool was fabulous, except for the night that they decided to close early.

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We really enjoyed the Mayfair.The rooms were great, everything was very clean and the staff was outstanding. We would recommend this hotel.

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Our family and friends were in southern Florida for the BCS National Championship game. We found this hotel on Expedia, it looked nice and the price was right. All told, we had 7 rooms. Everyone was pleased with the location (it's great!), the restaurant and the hotel in general. The only issues that we had were with the housekeeping staff. We had to […] ask more than once to have our room/bathroom cleaned...and it was after 2:30 in the afternoon. Once it was done, everything was great. The hotel could certainly use some sprucing up...it could use a bit of a facelift. It's not one of your chain hotels...it has character and we all appreciated that. We all loved the pool deck and outdoor bar. It was so relaxing and a ton of fun. Lisateave

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Good location but the worst hotel I've stayed, the service is very bad, the hotel is in very bad condition, they say they just renovated but that was not true, besides the fire alarm whent off in of the middle of the night, by a failure technique.

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Beautiful Resort in great location....loved Coconut Grove! Room was well furnished and enjoyed soaking tub on balcony. Spartico Restaurant was delicious, we got a brick oven pizza every day. Our check-in went well, even being allowed to check-in a couple of hours early. We were celebrating our anniversary, but no mention was made of it. The rooftop […] pool was very nice complete with cabanas and bali beds. Most of the staff were friendly and accommodating, but some were curt and somewhat rude. We were awakened the first two mornings to housekeeping slamming nearby doors of the rooms they were cleaning, wham! wham! wham! but after politely mentioning it to the front desk it no longer happened. Overall we loved the Mayfair and will return next year. Lisateave

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This is a beautiful hotel. Housekeeping was subpar for the price point. The room was dusty and we had to call for wash clothes, which took an hour to receive. The maid also forgot to empty the trash when she cleaned the room. For such a beautiful establishment housekeeping was poor.

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The front receptionist was just nasty, no smiles and looked irritated when I asked a question. Gave me the key to my room with a "now get out of my face look, next."

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This hotel has comfortable, large rooms and is in a great location. It is within walking distance of most everything Coconut Grove has to offer. I personally hated the decor (Mayan temple meets 70's sci-fi) but I'm sure some people find it pleasant and whimsical. For our purposes of relaxation and visiting friends in the area this place was fine and […] reasonably priced. Lisateave

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we have stayed there several times. unlike years past, this year there were a few hiccups this year (house keeping primarily), but overall a beautiful well maintained property with a very nice restaurant, very kind and friendly staff. The valet is genrally quick and ressponsive and the rooms are big, beautiful meditarean style with marble floors and […] bathrooms and well equipped. The wifi is poor all over the hotel and always has been since we've been staying there and I am not sure how clean the lovely roof top pool is. I would say 4.5 - 4.75 out of 5 Lisateave

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Very concerned about staying here after reading some of the reviews online. But we booked with another couple for New Year's Eve and had a wonderful time! We had the ENTIRE pool deck, fireplace and bar to ourselves, (even though we were told at the front desk the hotel was at capacity?). That was simply wonderful. Then, we decided to have our NYE dinner […] at Spartico (having spent a rather active afternoon at the upscale hotels on South Beach). Again, we were the only ones in the restaurant. Seriously - 4 tables all night. For us, it was wonderful. We had the Sinatra/Dean Martin singer all to ourselves; he was terrific. The food was great and it was a perfectly quiet evening that we thoroughly enjoyed. Obviously, however, it was a little disconcerting that the entire place seemed deserted and the management/staff were clearly going through some sort of 'transition.' We joked that we had rented the whole place out for the evening. The room itself was fine, but much much too dark for my comfort level. I have to be able to see out of the window and I'm not sure that's possible the way the hotel is designed. Not sure I would stay here again until it is clear what is up with the management. Lisateave

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The location is great. Shopping and dining within walking distance. We had room service once night - delicious!

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Excellent location, great staff and the hotel is an "elite"

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This is a nice hotel. Each room comes with a spa. If we go to Miami we will stay there again.

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Pleasing atmosphere. Good service & excellent restaurant

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This hotel is an interesting place and a great location. However, the service was questionable. The room was generally clean, but the phone was filthy. In addition, my wife and I asked for the hot tub to be set up (which takes 90 mins to heat) so we went out to walk the neighborhood. When we got back the tub water was running but no water was in the […] tub. So we called down, and one person showed up to set up the tub correctly, of course now we had to wait another 90 mins for the tub water to get hot. Lisateave

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This was the worst hotel we have ever stayed at. It was impossible to sleep at night. There was a party in progress for most of the night and the noise was terrific. It is an old hotel designed for a different age. Guests staying on Saturday night should be warned of the possibility that their sleep could be disturbed and they should be compensated […] accordingly. Lisateave

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Loved the hotel and its location.

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Very rude staff. Had to ask at least twice to get anything done, and even then it was slow happening. They weren't pleasant or friendly in the least. On the contrary, they were snippy and rude. We asked about checking in 45 min early and were rudely told that we'd be called when our room was ready and not before. Then we watched a continuous stream […] of people check in. We made a couple of requests that didn't happen, despite being told they would. Room was clean and comfortable. Paid $30 for the Japanese tub. The man that set it up didn't speak much English. It got way too hot and couldn't get in. Called to get it turned down and got none. Didn't want to deal with the staff to try again. Also didn't feel like fighting with them the next morning after their rude, superior behavior at check-in and shortly after. Breakfast room service was cold. For $55 for 2 people, i expect it at least to be warm. Taste was ok, not good. Water pressure was horrible in the shower. I couldn't shave in it. We booked while Expedia had a flash 50% off sale and it still wasn't worth the money. Glad I happened to book during that sale at least. i would have paid full price. We spent part of our honeymoon here, so it definitely has sentimental meaning. But even with that, I wouldn't return. In Summary: The hotel is beautiful, the staff is rude and not at all accommodating. I prefer not to give my money to people who treat me like dirt. Lisateave

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The hotel was beautiful. It had a great decor. Our suite was very large with modern and updated bathrooms, lounging, and sleeping areas. We did have to wait an extra hour before our room was ready at the stated check in time. They comped us by letting us use the jacuzzi tub free of charge.The big downfall was that there was construction going on down […] the street that our side of the hotel was on and we were unable to sleep past 7:30am without loud noise waking us up. Also, on the days there wasn't construction (weekend days), a leaf blower was going, also making it difficult to sleep in. At checkout, when I mentioned this, the receptionist said they would have tried to move us if we told them, but I hadn't thought that would be a possibility since they had sad they were completely booked the whole time we were there. The roof top deck was wonderful; very relaxing. The prices for drinks and food at the bar at the pool, at the restaurant inside the hotel, and for room service were high. We ate out for each meal at one of the surrounding restaurants in Coconut Grove where prices were more reasonable. We also found a cheaper place to get full body massages down the road then at the hotel's spa. Lisateave

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the hotel was in a great area. the only problem is its closeness to the beach

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