The Westin Copley Place - Boston

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You can't beat the location of this hotel. Across the street from the amtrak station, a close walk to the convention center and the great shops and restaurants on newberry street With that said, the hotel is a big concrete structure from the outside, it is easy to overlook since there is no big entrance and the name is not obviously placed. I am a starwoods […] point member and they upgraded me to a lovely jr. suite with great views. The room was quite nice however it smelled moldy. I"m not sure how that is since I was on the 17th floor. I was struck by this each and every time i came in the room. I would have changed if i was staying more than one night. Lisateave

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Our rooms couldn't have been more comfortable and beautiful. I often feel that I don't get a good room until after I arrive and ask for a better room; not here. Both rooms had spectacular views. Our every need and desire was attended to. Will return to the hotel whenever I have the opportunity.

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great

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I've stayed at the Westin before and it is one of my favorite hotels. Their beds are very comfortable and all employess are super nice, efficient, and friendly.

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I have stayed here a few times over the last 15 years. It is in an excellent location. The rooms are just fine, standard Marriot or Sheraton type. Tiny bathrooms, with shower in the tub, which is always less than optimal. We arrived late in the night with ourkids to an executive suite -- the mean lady next door immediately got up to berate us for being […] noisy -- the doors are horrible and you can hear everything! The pool area has no locker and the pool itself could just as well be in a medical rehab facility -- no charm at all!In its day it was a 4 star property with a 5 star location. By today's standards, it is a 3-star property with a 4.5 star location, as there are so many more options even closer to Boston Common now. I will only go back if there are no other choices. Lisateave

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Located in Back Bay near shopping. Not very close to most historic sites. However, it's all walkable. Convenient to subway, which is easy. Good shoe shine guy. Perfectly nice hotel. Good value. Not an intimate hotel.

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The hotel was clean and attractive. The staff in bar10 was insufficient to serve the patrons on Sunday at 1pm. The concierge was not very helpful in supplying a list of alternate restaurants and was rude. Room service was good.

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The hotel was nice, but the rates were EXPENSIVE. If you fleece me on hotel rates, then I shouldn't have to pay: 1) $50 a day for parking, 2) $12.95 a day for internet access, 3) No fridge in the room (in a SUITE, nonetheless!), 4) Tiny bathroom, no jaccuzzi

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They say location is everything and this is no different. Awesome location. However, we also stayed at the Intercontinental and those rooms are far, far more luxurious and more modern than the Westin. Having Enterprise in the basement was a huge plus for us!

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everything was perfect except for parking. first, it's outrageously expensive and not competitive with the surrounding areas. second, they keep up a sign at valet that says full, but I watched three cars enter and get parked.

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Hotel was very nice. But beware the hidden costs like $47 per day for parking and almost $5 for a cup of coffee or juice!

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Went on a short vaca with two young children. The hotel was surprisingly family friendly. Pool was great, staff were very helpful, room was immaculate. Very close to lots of dining and shopping - you can literally use the skywalks to shop the whole neighborhood without ever going outside. Definitely recommended!!

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The lobby was under construction. Other than that it was great!

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Manageable

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I did enjoy the hotel. It was very clean but they charged $47 per night for parking and $13 per night for in room Wi-Fi. I just thought that was expensive. I only stayed at this hotel since my girlfriends job fair was there. Had I been more familiar with the area, I would have probably stayed at the Hyatt near by. The Hyatt had a bus service from the […] airport to the hotel, but the Westin Copley did not. Again, just thought a hotel this expensive would have provided that. I will give them credit. Their gym was excellent and they did not charge you for using it. :) Lisateave

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My kids and I spent one night at the hotel. They loved it. There was a movie the night we got there, with pop corn and beverages. They even let us bring in the food we had ordered in the restaurant because we were kind of late. Swimming pool and attached mall was a big plus too.

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Impeccably clean ! Great location. Service was excellent. Very comfortable !

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Bed very comfortable! Bathroom could have been cleaner, I expect spotless for $200 plus a night. Prob will try a different hotel next time I stay in Boston.

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I stayed at the Westin Copley Place 8 years ago, and the infrastructure is in decline. Bathrooms do not ventilate, leaving peeling paint and foggy mirrors. I attended a conference and would not recommend it for that purpose to others (7th floor small conference rooms in particular were like sweaty lockers, the air handling was so poor). On the surface, […] linens and bed are comfortable; lamps have dangling, broken fixtures; cheap quality. For $240/night, you can do better, although the location at Copley is positive for trains and shopping. Lisateave

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Unbelievable location! Easy to get everywhere...centrally located. Everyone was very professional and helpful. Definitely will return!

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Terrific hotel, great rooms, above average service

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Our kids absolutely LOVE staying at the Westin in Boston's Back Bay, in fact, they refuse to stay any where else when we visit Beantown! Location is wonderful, the hotel is terrific & the beds & pillows are the best in the biz... Back Bay Westin is brilliant!

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Our stay at the Westin Copley Place was great! We love Westins specifically for their Heavenly Beds...they are amazing!! Our room over looked Copley Square so we could see the festivities going on. The staff were wonderful too. We did not eat at any of the restaurants so no comment in that area. Also enjoyed the fact that we could walk from the Prudential […] Center all the way through to our hotel without going outside. Very nice feature during New England Winters. The only "negative" I would have to give the hotel took place during our workouts in the gym. The TVs provided on the treadmills did not have cable...just basic 6-8 channels. That was very disappointing considering we were working out for about 2 1/2 hours. Other than that we LOVED the Westin! Lisateave

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Perfect location, fabulous staff, awesome showers and great linens.

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Overrall ok. Think it went down a bit. There was a lot of dust behind the table between the beds and on the backboard !! Looks like it had not been cleaned for a very long time! There was some sort of pill or white M&M candy type food or pill along with a band aid wrapper under the first bed in the room near the edge underneath. It was not obviously […] cleaned under there and the room was dry. We requested a fridge and it looked like it had mold on the side of it growing but turns out it was tons of heavy dust not cleaned beforehand !!! Extremely unprofessional unhealthy and disappointing ! Lisateave

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A fine hotel...courteous service. A terrific room with that looked good after every cleaning.

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only issue was parking. Hotel person said that there was more inexpensive parking nearby. The doorman said it was the same price as valet. Not sure who was accurate.

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Very nice location in Boston close to many different shoppi and restaurants ease of getting out of city right next to masspike. Also found it to be quiet for in the heart of city

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Great friendly service. Great with kids

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Our only problem came as a result of how the hotel bills for parking vehicles. We were charged for parking a car when we did not have a car to park. Apparently the hotel uses guest's names for charging for cars rather than room number and 2 Wang's with the same name booked rooms for the same night with one having a car to park and myself not having […] one but nonetheless being charged for the other person's car. It was rectified but still one would think this method of charging is not a good one. Lisateave

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Drunks in the hallway from 2-3am. Drunken women on 28th flr.

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Great location, good service, nice gym, good restaurants on premises, shopping in adjacent malls

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Perfect location to several area shopping complexs. Able to use inside "bridges" toreach destination of shops. 1 block from Boyelston street. Warm friendly atmosphere.

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Staff extremely friendly, bed super comfortable! Great view of the city from the window in our room and very clean bathroom. Overall great experience, would stay again.

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For a brand like Westin this one was not quite up to par. Only valet parking so easy/quick assess to your vehicle is a challenge and costly -$35 They have one of those plates in the room where if you touch a snack you get charged --tacky. Also $12.50 a day for wifi, again when paying for a nice place why nickle and dime guests.

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Great location for people with children, very close to the green line. Boston Library is directly across the street and a nice park. Our view was outstanding (14th floor), the pool was excellent and the staff was nice. Downfalls, parking big $$ at $47 per night! Room service was very pricey too but good food and a lot of it. All in all, I would stay […] there again as it connects to Copely via heated walkway. Lisateave

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Lovely location, great restaurants - good service from staff The AC/Heat was a bit difficult to adjust and the room felt very dry Only drawbacks - one could not open the fridge to place medicine - or ones own chocolate, etc. Internet should be free at any good hotel these days.

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